These qualifications have now closed for registrations. They have been replaced by the 4543 NVQ in Customer Service.

These qualifications are for people in customer-facing roles who want to boost their skills. Level 2 focuses on problem solving, developing good customer service and supporting new improvements in customer service. Level 3 covers implementation of new initiatives and team leadership. Level 4 is designed for customer relationship or call centre managers who are responsible for the work of others and may have responsibility for designing customer service procedures and best practice.