Centre support

This section provides you with the essential information and support you need to run our qualifications and to deal with a whole range of issues such as complaints, equal opportunities, course administration and marketing.

Changes on the horizon

Over the coming months we will be introducing new online reports and new look printed documents, such as invoices and results lists, before introducing new order screens for the Walled Garden. To find out more about how you can prepare for these changes and how they will benefit you, take a look at the supporting resources that are available on our dedicated 'Changes on the horizon' web pages.

Centre administration

We know that dealing with a lot of paper can be a hassle and sometimes results in mistakes being made, that's why we're making it easier and quicker for you to get things done, by providing interactive services for our centres where all your admin will be virtually hassle-free.

Policy and procedures

In vocational education, policies and procedures change. To make sure you stay up to date with current issues, this section contains the essential guidelines to administering our courses, what you need to know to effectively provide our qualifications and exams and how to handle complaints.

Student course records

If a learner has lost their certificate, don't worry!  This section in the learner section of the website tells you how to order a replacement and provides information on a whole range of other services available for learners.

Support services

We're here to support you. Whether you're a marketing department, career department, course co-ordinator or curriculum advisor - we're here to support you and your staff to help you provide the right service.

Our aim is to support all our centres and training providers not just by giving you the tools and information you need to do your job, but by making everything easily accessible. The quicker you get what you need, the better your students can progress in their learning and training.

The Walled Garden

The Walled Garden is an interactive administration service that allows you to carry out a range of day-to-day functions quickly and efficiently. It only requires authorisation from the Head of Centre and your branch office to set up user accounts. Visit the Walled Garden to find out more.