Our policies

Customer Charter

Our mission is to become a world-leading provider of qualifications and learning support for work and adult life. And because we're fully committed to our customers - our partnerships with centres and training providers - we've created a Customer Charter for you to refer to. For more details see the Customer Charter page.

Equal opportunities policy

It's important that our centres and training providers use an equal opportunities policy that works together with ours, and that they maintain an effective appeals procedure. We also expect you to tell your candidates how to find and use their own equal opportunities policy and appeals procedure.

Equal opportunities policy (English version) (pdf file - 0.05mb)
Equal opportunities policy (Welsh version) (pdf file - 0.01mb)

Access to assessment and qualifications

These are important documents about guidance and regulations relating to candidates who are eligible for adjustments in assessment. This covers access arrangements and special considerations for candidates that have special needs.

Access to assessment and qualifications

Age discrimination legislation

Age discrimination legislation came into force on 1 October 2006. As a result, we have been reviewing our internal processes and documentation. We would like to make it clear that this will not affect qualifications or assessments. It may, however, impact on the interpretation of what is meant by 'occupational expertise' in relation to assessors, internal verifiers and external verifiers for N/SVQs.

Impact on assessment strategies and City & Guilds documentation (pdf file - 7kb)

NVQ Code of Practice

As with all vocational awarding bodies, we're regulated by QCA - the Qualifications Curriculum Authority. QCA ensures that NVQ qualifications meet particular criteria and are comparable across different sectors.

The NVQ code of practice is produced by the three regulatory authorities: QCA in England, ACCAC in Wales and CCEA in Northern Ireland. The regulatory authorities review the code regularly to ensure it remains up to date and fit for purpose. A copy of the current code of practice can be downloaded from this website, however we do strongly recommend that you visit the QCA website to stay abreast of any development and changes.

NVQ Code of Practice 2006 (pdf file - 0.8mb)

Managing cases of suspected malpractice by centres and candidates

This guidance is intended for all those involved in the management and delivery of City & Guilds qualifications. It covers the procedures to be followed in the reporting and identification of malpractice, maladministration or misconduct on the part of candidates and/or centre staff, and the actions which City & Guilds may take when allegations of malpractice are reported.

Managing cases of suspected malpractice by centres and candidates (doc file)

Late entry policy

A late entry is an entry for an award that has been processed by City & Guilds from the first of the previous month for the following exam series ie from 1 May for the June series of exams. From this date entries will be considered late and therefore incur late fees.

Late entry policy