How do I complain?

Whilst we always try to ensure that City & Guilds staff, local examiners, visiting assessors and external verifiers carry out their duties in a professional and responsible manner, there may be exceptional instances when centre staff are unhappy with the service they have received.

In this circumstance, a letter of complaint should be addressed to:-

Customer Relations
Complaints Department
City & Guilds
1 Giltspur Street
London
EC1A 9DD

or an e-mail should be sent to:-

feedbackandcomplaints@cityandguilds.com

In line with our Customer Charter Requirements you can expect to receive an immediate acknowledgement to an email or in the case of a letter, an acknowledgement will be sent within 4 working days.  The complaint will either be resolved, or an outlined course of action will be sent to you within 12 working days.