In a nutshell
What are the qualifications about?
By taking the NVQ in Support Services in Health Care you'll prove you have the skills and knowledge to offer essential support services to patients, carers, clients and others.
It's designed for people who work in a healthcare setting as porters, cleaners, caterers or postal workers, or in security, laundry, transport or patient records and administration. The NVQ is flexible, helping you demonstrate the skills relevant to your role.
Who are they for?
The NVQ in Support Services in Health Care is for anyone working in support services in a healthcare setting, either for the NHS or an independent health care provider. You might be working full time or part time.
Why choose City & Guilds?
A City & Guilds qualification is proof that you have the right skills to do your job well - which is why so many employers look for people who have one. You can be confident your qualification is well respected within your industry.
City & Guilds qualifications are engaging and rewarding, and can lead to a whole range of fulfilling careers - including many of the UK's happiest professions.
Fast facts
| Qual. number: | 3504 |
|---|---|
| Type: | NVQ |
| Level: | 2 |
| N/A | |
| Duration: | 6 months - 2 years |
| Fundable? | Yes. See the Learning Aims Database |
| Last registration: | 31/12/2010 |
Your questions
... if you're taking these qualifications
- What sorts of things do they cover?
You'll cover things like:
- dealing with aggressive behaviour
- health and safety
- teamwork
- promoting a positive impression of your organisation.
- How will I learn and be assessed?
To gain an NVQ, you need to show you've got a particular set of skills. You usually work with your training provider to review your current skills and find the best way to gain new ones - perhaps by trying new things at work, or by studying.
NVQs are assessed at work or in a simulated workplace. For each unit your assessor watches and asks questions as you perform a task, or looks at a portfolio of work that you've built as formal evidence of your learning. Then they confirm you've got the skills to do the job well.
- Which level is right for me?
Level 2
You currently work in a healthcare setting in a support services role such as a porter, cleaner, laundry worker or in transportation. You want to keep your skills fresh and up-to-date in order to provide an excellent service and help meet the government's modernisation programme. - How long do they take?
The NVQ in Support Services in Health Care usually takes:
- 6 months to 1 year full time
- 1 to 2 years part time.
This is a rough guide - each centre decides its own timescales and you can often learn at your own pace.
- What jobs could they lead to?
A NVQ in Support Services in Health Care develops skills and knowledge for a range of roles within support services in the health care sector such as:
- porters
- security staff
- housekeepers
- caterers
- cleaners.
It could help you progress in your role or move into a different area of healthcare support.
After completing the qualification you could move on to a Level 3 NVQ,
... if you're delivering these qualifications
- How would we deliver and assess them?
To deliver an NVQ, you need qualified assessors - you can train internal members of staff or recruit specially.
For the Level 2 NVQ in Support Services in Heath Care learners produce a portfolio of evidence for you assess.
To find all the requirements for assessment and delivery, download the course handbooks from the key documents section.
- What resources do we need?
In order to offer the NVQ in Support Services in Health Care, you will need:
- suitably qualified staff to carry out training and assessment
- suitable facilities to carry out the required training to enable learners to achieve industry standards.
Full details are contained within the qualification handbook.
- How can we get approval to offer them?
New to City & Guilds?
First become a centre - then you can apply for qualification approval.Already a centre?
Download and complete the qualification approval form (PDF) and send it to your local City & Guilds office. - Are there any learner eligibility requirements?
All learners must be employed in the NHS or work for an independent care provider. You must make sure they can access all the resources they need to complete the qualification.
- Do these qualifications replace any others?
No, this qualification doesn't directly replace any others.
e-learning support
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Online tutor and learning support available (SmartScreen) What is this?
Related subject areas
- Care
- Health
- Learning disabilities
- Management in care
- Mental health
- Oral health
- Custodial healthcare
- Care
- Health
- Learning disabilities
- Management in care
- Mental health
- Oral health
- Custodial healthcare
- Health
- Pharmacy services
- Clinical laboratories
- Assistive technology
Related qualifications
Related careers
- Porters
- Security staff
- Housekeepers and cleaners
- And a range of roles within support services in the health care sector