In a nutshell
What are the qualifications about?
Being able to defuse a tense situation is a valuable life skill that comes in handy in almost any job. With a Certificate in Conflict Management, you'll learn to recognise when someone is becoming confrontational and master techniques for calming and defusing the situation.
Who are they for?
A Certificate in Conflict Management is useful if your job sometimes involves dealing with the public and are vulnerable to incidents involving violent or aggressive people.
Why choose City & Guilds?
A City & Guilds qualification is proof that you have the right skills to do your job well - which is why so many employers look for people who have one. You can be confident your qualification is well respected within your industry.
City & Guilds qualifications are engaging and rewarding, and can lead to a whole range of fulfilling careers - including many of the UK's happiest professions.
Fast facts
| Qual. number: | 1884 |
|---|---|
| Type: | Vocational |
| Level: | 2 and 3 |
| 10 | |
| Duration: | 1-2 days |
| Fundable? | Yes. See the Learning Aims Database |
| Last registration: | 31/03/2011 |
Your questions
... if you're taking these qualifications
- What sorts of things do they cover?
- How will I learn and be assessed?
To get a Vocationally Related Qualification (VRQ) you learn with your training provider - maybe through practical sessions, group discussions or assignments.
VRQs are usually assessed by your training provider using assignments, practical task, exams or online tests.
For the Certificate in Conflict Management, you'll usually learn in a group setting with your training provider. You'll be assessed using a multiple-choice test and a practical assessment.
- Which level is right for me?
Level 2 Certificate in Conflict Management
You're looking for a good introduction to conflict management.Level 3 Certificate in Conflict Management
You want to build on your Level 2 qualification or previous experience. You also may be interested in learning specialist conflict management skills for a care setting. - How long do they take?
The Certificate in Conflict Management usually takes:
- 1-2 days
This is a rough guide - each centre decides its own timescales and you can often learn at your own pace.
- What jobs could they lead to?
Employees who can handle conflict are in demand in a wide variety of industries and positions. The Certificate in Conflict Management can be especially helpful if you're looking for a job in security, care, transport or education.
If you would like to learn additional skills appropriate for a security role, you might want to consider these other qualifications as well:
- License to Practice in the Private Security Sector (1892)
If you're interested in expanding your skills in security, you may want to view our other security qualifications. <link to industry listings page>
... if you're delivering these qualifications
- How would we deliver and assess them?
The Certificate in Conflict Management is flexible - you can design the course programme in any way you like so long as it meets all the requirements for the qualification and fits the needs and capabilities of your learners.
This qualification is assessed through a multiple-choice test and a practical assessment.
For more information about delivery and assessment, download the handbooks:
- Level 2 handbook <link to handbook>
- Level 3 handbook. <link to handbook>
- What resources do we need?
In order to offer the Certificate in Conflict Management, you will need:
- suitably qualified staff to carry out training and assessment
- suitable facilities to carry out the required training to enable learners to achieve industry standards.
Full details are contained within the qualification handbook.
- How can we get approval to offer them?
New to City & Guilds?
First become a centre - then you can apply for qualification approval.Already a centre?
Download and complete the qualification approval form (PDF) and send it to your local City & Guilds office. - Are there any learner eligibility requirements?
Anyone can take this qualification, but you must make sure all your learners can access the resources they need to complete it.
- Do these qualifications replace any others?
No.
e-learning support
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Online tutor and learning support available (SmartScreen) What is this?
Related qualifications
Related careers
- A position in a wide variety of industries, Especially
- Security
- Transport
- Education or care