Centre Support

Everything you need to ensure that working with us is easy. These pages provide you with help, guidance and documents to cover all aspects of delivering and administering our qualifications, including how to contact us and who to speak to for all your queries.

Our on-line centre support document library contains in-depth information, policies and guidelines for running City & Guilds qualifications.

Supporting Customer Excellence

Supporting Customer Excellence (SCE) is a risk-based Quality Assurance model. It has been designed to meet regulatory requirements through a flexible support package that can be tailored to help you achieve your business objectives.

> Supporting Customer Excellence

Supporting Customer Excellence in Walled Garden


Important changes are happening to the way you will use the Walled Garden for your quality assurance activities.

> Changes to the Walled Garden

Change Centre Details

Let us know if any of the details of your centre have changed, so we can maintain our service to you.

> Change Centre Details

Study programmes

The Raising the Participation Age (RPA) policy means providers will need to deliver a varied programme of around 540 hours of study for full time learners. 

For more information and for help planning your study programme, visit our Study Programmes page. 

Finance and Funding

Centre Funding, Qualifications Funding, Bursaries and Useful links.

> Finance and Funding

Centre Document Library

We have a number of documents to help and support you. The documents cover:

   - Application forms
   - Learner registration
   - Policies and procedures
   - Examinations
   - Customer Service Statement

> Centre Document Library

Personal learner record (plr) 


City & Guilds have committed to providing learner achievement for all City and Guilds learners to the PLR. The data transfer process is happening weekly as of 15/02/13.

To find out more download our handy PLR - FAQs document.

Qualification pricing update

City & Guilds is currently undertaking a simplification and standardisation of our qualification pricing. Click on the link below to find out more.

> Qualification Pricing Update

Minimum Threshold


We will be increasing our annual minimum centre charge threshold from £1,000 to £2,000. For more information visit our Minimum Threshold page. 

> Minimum Threshold

Focus Alerts

Receive sector-based news on qualification updates, centre admin support and quality assurance as we hear about it.

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Customer Service Statement - group of people

We are committed to improving your experience by listening to comments and feedback.

Customer Service Statement

Named on Demand

These 'anytime exams' mean you can enter candidates for examinations on a date of your choosing.

> Named on Demand