Business and Administration (4428)

About these qualifications

From learning to carry out basic administrative tasks to gaining higher level support skills, these qualifications include a wide range of units to meet the needs of learners and employers.

They are also required components of the Level 2 and 3 Apprenticeships in Business and Administration.

Important note
From 1 September 2014, new 5528 hybrid qualifications will replace the 4428 NVQs as the required components in the Level 2 and 3 apprenticeships in Business Administration.

Who are they for

NVQs in Business and Administration are for people who want to work in administrative support roles in public or private sector organisations, or people who want to improve their administrative and supervisory skills.

These flexible qualifications can be tailored to individual learners' and employers' needs - no matter what industry they're in.

General Information

Available in following countries

  • England
  • Wales
  • Scotland
  • Northern Ireland
  • Ireland
  • International

SmartScreen available for this qualification

SmartScreen is our online portal for tutor, assessors and learners that provides unit-specific support materials and tutor forums to complement the delivery and learning experience.


Learning Assistant available for this qualification

Learning Assistant is an innovative and cost effective e-portfolio solution that allows colleges and training providers to dramatically improve the delivery of their vocational qualifications.

Learning Assistant

Information & documentation

For Centres

To offer this qualification please submit an application and we’ll help you get set up - you can become a City & Guilds qualification provider within 30 days.


Assessment Materials

If we have downloadable assessment materials they will be listed here or under the qualification level tabs above. Passwords for any protected documents can be retrieved by logging in to and visiting the relevant qualification catalogue page. Passwords are securely stored under the Administration section.

Centre Documents

If we have documents for Centres available for download, they will be listed here or in the tabs above.

What's involved in delivering this course?

To deliver these qualifications you will need suitably qualified staff to carry out training and assessment.

The NVQs can be delivered in the workplace, or in a simulated working environment.

Qualifications in Business and Administration are assessed by looking at evidence of the learner's work. This can include observation, questions, professional discussion, IT assignments and looking at the work they have produced.

Centres can reduce costs and maximise time by using our Business and ITQ plus e-portfolio provided by Skilsure. The e-portfolio gives learners, assessors and verifiers flexibility in evidence recording, tracking achievement and much more.

To find all the requirements for assessment and delivery, download the qualification handbook from the centre documents section.

Existing 4404 centres will be automatically approved to offer the new 4428 NVQs at the same level.

Anyone can take these qualifications, but you must make sure all your learners can access the resources they need to complete the course.

For everyone

Additional Documents

If we have documents for Centres available for download, they will be listed here or in the tabs above.

For Learners

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What's involved in studying this course?

At Level 1 you will learn how to carry out everyday administrative tasks.

Level 2 will help you gain practical know-how in providing routine and more complex administrative support.

At Levels 3 and 4, you can build on your achievements to gain greater technical and managerial skills, as well as supervising others and contributing to the wider strategy of your organisation or department.

To gain an NVQ, you need to show you've got a particular set of skills. You usually work with your training provider to review your current skills and find the best way to gain new ones - perhaps by trying new things at work, or by studying.

NVQs are assessed at work or in a simulated workplace. For each unit, your assessor watches and asks questions as you perform a task, or looks at a portfolio of work that you have built as formal evidence of your learning. Then they confirm you've got the skills to do the job well.

Which level is right for me?

Level 1
You are just starting out and want to learn how to carry out basic administrative tasks. You need everyday skills, including handling mail and working and communicating with others.

Level 2
You are in a junior role and want to develop your skills to become a future team leader or business manager. You need practical knowledge of more complex administrative support, perhaps supporting meetings and events or retrieving information

Level 3
You have some knowledge and experience of administration systems. You want to develop your skills to implement and monitor administrative procedures and systems, perhaps to move into a management role.

Level 4
You deliver administrative support services and contribute at a strategic level. You may lead or manage a team, or want to move in to that role. You need a range of administrative and management skills such as budget management and promoting innovation.

You can download a free Smartcards App to support this qualification from the Android store and iTunes.

What careers can this lead to?

An NVQ in Business and Administration can help you succeed in a support role in any size or type of organisation. These roles include:

  • Secretary
  • Receptionist
  • Administrator
  • Personal assistant
  • Office supervisorteam leader
  • Manager.

You might also be interested in these qualifications:

  • Level 1 Award/Certificate in Business Administration (4418)
  • Level 2 and 3 Medical Administration/Secretarial qualifications (4419)
  • Level 2 and 3 Certificates in Principles of Business and Administration (4475)
  • Level 2 and 3 Legal Secretaries qualifications (7465)
  • Level 2 and 3 Business Skills qualifications (7537)
  • Level 1-4 NVQs in Customer Service (4430)
  • ITQ Award/Certificate/Diploma for IT Users (7574)
  • Leadership and management qualifications from the ILM.