Office Procedures qualifications and training courses

Last Updated: 15 Dec 2023

These qualifications cover all aspects of life in a modern office - from handling mail, invoices and stock control to dealing with HR issues, preparing business documents and boosting customer service.

They are ideal for anyone working in an office, from administration assistant to office manager.

Available to deliver in the following:

England
Wales – please check QiW website for available funding
Scotland
Northern Ireland
International

Interested in delivering this qualification?

Find out more about how to become an approved City & Guilds centre or fill out our online customer application form.

General Information

What Is Involved In Studying This Course?

These qualifications cover all the essential administration and communication skills you need to ensure the efficient running of your office, including:

Phone skills
Preparing letters and memos
Filing and indexing
Effective communication
HR procedures.

You will learn on the job in the work environment, or in the classroom.

Assessment is through an externally set and marked written test.

Which Level is right for me?

Level 1
You may be preparing for your first job in an office, or are new to the role. You want to develop basic administrative skills in areas such as preparing documents, filing and dealing with colleagues and customers. You may also want to improve your skills in areas such as HR procedures, business documents and dealing with invoices and expense claims.

Level 2
you have experience of general office work and want to increase your knowledge of communications, office systems and the use of office equipment to demonstrate your ability and progress in your career in order to take on further responsibilities.

What Careers Can This Lead To?

These qualifications can help you to progress in a wide range of clerical, office-based roles including:

PA/Secretary
Office manager
Administration assistant
Clerical officer
Receptionist
Legal or medical secretary.

These all-round qualifications in office procedures can also lead on to a range of administration qualifications including:

Levels 1, 2 and 3 Award, Certificate and Diploma in Business Skills (7593)
Levels 2 and 3 Certificate and Diploma for Legal Secretaries (7465).

What Is Involved With Delivering This Course?

To deliver these qualifications you will need suitably qualified staff to carry out training and assessment.

You will also need suitable facilities to carry out the required training to enable learners to achieve industry standards.

To find all the resource requirements, download the qualification handbook from the centre documents section.

There are no eligibility requirements.

Level 1

Level 1 will suit you if you are preparing for your first job in an office, or have some experience in the role. You want to develop basic administrative skills in areas such as preparing documents, filing and dealing with colleagues and customers.

This is a single-unit qualification.

For further information, download the qualification handbook from the additional documents section.

What Careers Can This Lead To?

These qualifications can help you to progress in a wide range of clerical, office-based roles including:

PA/Secretary
Office manager
Administration assistant
Clerical officer
Receptionist
Legal or medical secretary.

These all-round qualifications in office procedures can also lead on to a range of administration qualifications including:

Levels 1, 2 and 3 Award, Certificate and Diploma in Business Skills (7593)
Levels 2 and 3 Certificate and Diploma for Legal Secretaries (7465).

Level 1 Award in Office Procedures (8993-01)

Last Registration Date: 31 Aug 2024

Level 1 Award in Office Procedures

Accreditation No: 500/7411/8 This is a reference number related to UK accreditation framework
Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
Credits: 5 Credits are a measure of the size of the qualification
Guided Learning Hours: 30 - 30 This is the average contact time a centre would typically commit
Total Qualification Time: 50 The total time for the qualification
Key Stage: Data unavailable This shows the equivalent Key Stage level.
Last Certification: 31/08/2026 This is the last date that a certificate can be issued
Qualification fees in the UK: £32.80 Our typical price is the one that is most often paid by a centre for a completed learner. Some prices are made up of multiple charging points so action like taking difference units or specialisms to complete and resitting assessments may mean the cost for some learners differs.

Level 2

Level 2 is ideal if you have experience of general office work and want to increase your knowledge of communications, office systems and the use of office equipment to demonstrate your ability and progress in your career in order to take on further responsibilities.

This is a single-unit qualification.

For further information, download the qualification handbook from the additional documents section.

What Careers Can This Lead To?

These qualifications can help you to progress in a wide range of clerical, office-based roles including:

PA/Secretary
Office manager
Administration assistant
Clerical officer
Receptionist
Legal or medical secretary.

These all-round qualifications in office procedures can also lead on to a range of administration qualifications including:

Levels 1, 2 and 3 Award, Certificate and Diploma in Business Skills (7593)
Levels 2 and 3 Certificate and Diploma for Legal Secretaries (7465).

Level 2 Award in Office Procedures (8993-02)

Last Registration Date: 31 Mar 2024

Level 2 Award in Office Procedures

Accreditation No: 500/7531/7 This is a reference number related to UK accreditation framework
Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
Credits: 7 Credits are a measure of the size of the qualification
Guided Learning Hours: 60 - 60 This is the average contact time a centre would typically commit
Total Qualification Time: 70 The total time for the qualification
Key Stage: Data unavailable This shows the equivalent Key Stage level.
Last Certification: 31/03/2026 This is the last date that a certificate can be issued
Qualification fees in the UK: £35.70 Our typical price is the one that is most often paid by a centre for a completed learner. Some prices are made up of multiple charging points so action like taking difference units or specialisms to complete and resitting assessments may mean the cost for some learners differs.

Here you can find all documents related to this suite of qualifications.

By clicking on the section headings below, you can access a variety of documents such as the qualification handbooks and assessment materials, Statements of Purpose, and recognition letters from industry and employers.

Some documents may be password protected. Passwords can be retrieved by logging in to Walled Garden and visiting the Administration section of the relevant qualification catalogue page.

Interested in delivering this qualification?

Find out more about how to become an approved City & Guilds centre or fill out our online customer application form.

Office Procedures (8993)