IT Professional (7276)

Last Updated: 20 Dec 2023
The PC Maintenance qualification offers an introduction to a career in the ICT sector, working with clients in the office or home. It provides a general grounding in basic hardware maintenance and software installation. You will also develop invaluable troubleshooting knowledge and skills.
This is an ideal qualification for school leavers looking for their first role in the ICT industry or adult learners looking for a change in career, or a boost to their skills for carrying out home maintenance on their computer.
Available to deliver in the following:
  • England
  • Wales – please check QiW website for available funding
  • Scotland
  • Northern Ireland

Interested in delivering this qualification?

Find out more about how to become an approved City & Guilds centre or fill out our online customer application form. 

General Information

What Is Involved In Studying This Course?

 You will cover all the essential skills and knowledge you need to get started in this industry including things like:

  • Dismantling, assembling, installing and maintaining a desktop computing system
  • IT security
  • PC maintenance
  • IT troubleshooting.

You will learn in the classroom and assessment will be through a series of assignments.

Is this level right for me?

Level 1
Ideal for those looking to develop basic skills and knowledge in Systems Support and PC Maintenance in order to get started in the IT industry or service their own computer.

What Careers Can This Lead To?

These qualifications can help you to get started in a range of PC maintenance and support roles such as field engineer or first line support.

What Is Involved With Delivering This Course?

To deliver these qualifications you will need qualified trainers and assessors, as well as suitable facilities to carry out the required training to enable learners the opportunity to achieve and meet industry standards.

Centres approved to offer the 7266-11 Level 1 Certificate in ICT Systems Support - PC Maintenance will get automatic approval if they have been active in the 2009-10 academic year.

You can get fast-track approval if you offer:

  • Level 2 Diploma for IT Practitioners (7266-24) or Level 2 Diploma in IT Systems Support (7266-26)
  • Level 2 NVQ for IT Practitioners (4324-02)
  • Level 2 Award or Diploma in ICT Systems and Principles (7540-12)
  • Level 2 Certificate or Diploma in ICT Systems Support (7540-12)
  • Level 1 Certificate or Level 2 Diploma in ICT Professional Competence (4520)

There are no eligibility requirements. To find all the resource requirements, download the qualification handbook from the centre documents section.

Level 1

Level 1 is ideal for those looking to develop basic skills and knowledge in order to get started in the IT industry.

There are two pathways, each comprising mandatory units:

Pathway one

  • Dismantle, assemble, install and maintain a desktop computing system
  • Fundamentals of computing systems and customer care.

Pathway two

  • IT User fundamentals
  • Setting up an IT system
  • Optimising IT system performance
  • Security for IT users.

For more information, download the qualification handbook from the centre documents section.

What Careers Can This Lead To?

These qualifications can help you to get started in a range of PC maintenance and support roles such as field engineer or first line support.

Level 1 Award in IT Systems Support - PC Maintenance (7276-11)
Last Registration Date: 31 Aug 2024

Level 1 Award in IT Systems Support - PC Maintenance

  • Accreditation No: 501/1174/7 This is a reference number related to UK accreditation framework
  • Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 9 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 85 - 85 This is the average contact time a centre would typically commit
  • Total Qualification Time: 90 The total time for the qualification
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/08/2026 This is the last date that a certificate can be issued
  • Qualification fees in the UK: £86.00 Our typical price is the one that is most often paid by a centre for a completed learner. Some prices are made up of multiple charging points so action like taking difference units or specialisms to complete and resitting assessments may mean the cost for some learners differs.

Here you can find all documents related to this suite of qualifications.

By clicking on the section headings below, you can access a variety of documents such as the qualification handbooks and assessment materials, Statements of Purpose, and recognition letters from industry and employers.

Some documents may be password protected. Passwords can be retrieved by logging in to Walled Garden and visiting the Administration section of the relevant qualification catalogue page.

Interested in delivering this qualification?

Find out more about how to become an approved City & Guilds centre or fill out our online customer application form. 

7276 Level 1

Additional documents

ICT Users

Assessment materials

ICT Users

Centre documents

Purpose and Recognition

19 Plus

Purpose

Explore our wider maths & English offer

Our maths & English qualifications underpin our apprenticeships and technical qualifications. They build learners’ confidence with the core skills required for employment, including the capacity to problem solve and use technology effectively. They are also key to triggering conditions of funding.

Find out more

For Learners

Related Qualifications

Browse some of our related qualifications:

> (3668) Communications Cabling

> (3667) Communications Cabling and Networks

> (3660) Cyber Security Knowledge Qualifications

> (4520) ICT Professional Competence

> (7540) ICT Systems and Principles

> (7630) ICT Systems and Principles for IT Professionals

> (2730) Telecommunication Systems

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