Contact Centre Skills
Contact Centre Skills
The Contact Centre Industry is one of the United Kingdom’s fastest growing sectors. Whilst being a sector in its own right, Contact Centres are found in most industries such as insurance, travel and tourism and retail.
There are many varied careers available in this industry such as Sales Advisors, Team Leader and Operations Manager.
The qualifications available are suitable for learners to undertake in the workplace or through a college based course.
Promotional DVD about City & Guilds Contact Centre NVQs now available!
To request a copy email: laura.wheeler@cityandguilds.com
Mapping document for the Contact Centre NVQs available!
To request a copy email: laura.wheeler@cityandguilds.com
Qualifications List
| Name | No. | Type | Level |
|---|---|---|---|
| Certificate in Contact Centre Skills | 2697 | Vocational | 1 |
| Certificate of Introduction to the Contact Centre Industry | 4423 | Vocational | 1 |
| Call Centre Operations | 2699 | Vocational | 1 |
| Contact Centre Apprenticeship Package | 9019 | App | 2-3 |
| Contact Centre Operations/Professionals NVQ | 2703 | NVQ | 1-4 |
| Certificate in Contact Centre Skills | 4422 | Vocational | 2,3 |