Customer service
Do you get on with most people?
Do you know what to say if someone is feeling lost and confused or angry and upset?
Have you thought about a career in customer service?
Most types of organisation employ people to deal directly with customers by answering their queries, providing information, selling products, helping to solve problems and resolve complaints. There is a current shortage of skilled customer service professionals and if you have the right qualifications and experience you could find yourself in demand. Starting out in a customer service role can also be a good way to break into large organisations that you’d love to work for.
It’s also worth remembering that there are very few job roles that don’t need customer services skills, so whatever profession you end up in, these skills will be useful to you.
Certificate in Customer Service
This qualification will help you get started in customer service and will teach you the skills you need.
Find out more about the types and levels of qualification we provide
Type of work:
Could be office-based, in a shop, or perhaps a call centre.
Who you could work for:
Any company or business.
Likely hours:
If it’s office-based then 9–5, in retail it would depend on the shop’s opening hours, while call centres could be either 9–5 or shift work.
Starting salary*:
Varies according to the type of company. Anywhere from £12,000 upwards.
Perfect for you if you are:
Friendly, good with people, helpful, a good communicator.
You could even go on to:
This is an essential skill for every job role. You won’t get far without it..
Salaries are only a guide. We’ve quoted average figures and there will be some variation around the country. There will also be variation from employer to employer.