Regional Services Manager
Christopher McCaffrey
Tel: 020 7294 2603
E-mail: chris.mccaffrey@cityandguilds.com
Responsible for all regional activity for City & Guilds in the Southern region as well as the Eastern territory as a whole.
 
Customer Relationship Managers
The Customer Relationship Managers (CRMs) operate from the regional office to service customers and offer “a first point of contact” as required. They will provide advice and guidance in the delivery of City & Guilds qualifications, and give advice on becoming a City & Guilds centre and what is required to apply for centre approval.

Douglas Agyemang
Tel: 020 7294 8095
Mobile: 07766 160923
E-mail: douglas.agyemang@cityandguilds.com
Douglas is responsible for the centres based in Hampshire (inc Isle of Wight, Surrey, and the Channel Islands
 
Chantelle Russell
Tel: 020 7294 2541
Mobile: 07824416899
E-mail: chantelle.russell@cityandguilds.com
Chantelle is responsible for the centres based in Oxfordshire, Buckinghamshire, Berkshire, West Sussex and Middlesex.
 
Sales Co-ordinator
The Sales Co-ordinator's role is to provide office based support to the Customer Relationship Manager; this includes giving advice and support to new and existing centres when expanding current award portfolios. This role is also responsible for the co-ordination and support of regional events, network group meetings and surgeries. The Sales Co-ordinator also supports marketing and PR activities to promote City & Guilds and the region.

Ewa Jurgielaniec
Tel: 020 7294 2611
E-mail: ewa.jurgielaniec@cityandguilds.com

Quality Team
The Quality Team oversees the quality assurance for a wide range of centres and the full range of qualifications offered by City & Guilds. This is accomplished by in-depth analysis of external verifier reports of visits to centres and taking appropriate action where required, to ensure that risk is managed in accordance with the Regulator’s requirements.
Other responsibilities include training, support and allocation of external verifiers; management of approvals for new and existing centres and ensuring that any updates pertaining to centres is managed appropriately.  The team works with centres to ensure that quality assurance is achieved across the region.  The team is made up of following people.

Quality Manager
Claire Ryan
Tel: 020 7294 2724
E-mail: claire.ryan@cityandguilds.com
Claire is responsible for the management of the Quality Team to ensure excellent customer service to all centres in-line with regulators guidelines.
 
Quality Co-ordinators
Ola Williams
Tel: 020 7294 2653
E-mail: ola.williams@cityandguilds.com
Ola is responsible for the centres based in West Sussex and Oxfordshire

Craig Southern
Tel: 020 7294 8093
E-mail:craig.southern@cityandguilds.com
Craig is responsible for the centres based in Hampshire (inc Isle of Wight) and the Channel Islands.

Nina Padam
Tel: 020 7294 8204
E-mail: nina.padam@cityandguilds.com
Nina is responsible for the centres based in Middlesex and Buckinghamshire

Dawn Brady
Tel: 020 7294 2675
E-mail: dawn.brady@cityandguilds.com
Dawn is responsible for the centres based in Berkshire and Surrey.

Regional Customer Advisor
Agnieszka Jakubczyk
Tel: 020 7294 2677
E-mail: agnieszka.jakubczyk@cityandguilds.com
Provide help and assistance with general enquiries and customer support.