Customer Satisfaction Survey 2008

At City & Guilds we aim to provide the highest levels of customer service to all our centres.  To achieve this we wish to seek the opinions of those whom we serve by means of a customer satisfaction survey.  We would like to let you know that you may receive a telephone call over the next few weeks from a company called ‘The Leadership Factor inviting you to participate in our next survey.
 
The Leadership Factor is an independent market research agency, and they are going to carry out around 400 telephone interviews with our International customers in order to find out how we can best improve our service to all of our customers.  We have provided them with a list of contact names and phone numbers and asked them to select the people they would like to talk to.  If you are one of the people chosen they will contact you in the near future to arrange a convenient time to carry out the telephone interview.  You do not need to prepare anything beforehand.
 
Your responses will be treated as confidential by The Leadership Factor and we will receive only an overall summary of the results of the interviews. Of course, if there are any particular points that you would like to draw to our attention you can ask for them to be noted and for your name to be associated with them if you wish.
 
We will share with you what we discover in this research, and how we plan to respond to the findings. We are committed continuously to improving the service we provide, and I do hope that you can take part in this research if you are approached as your input is invaluable to us.
 
We would like to thank you in advance for helping us with this very important exercise.