Notification of Examination Entry changes

• ‘No-entry’ period for both On Demand and Dated Examinations is now applied 14 calendar days prior to the exam date and not the Monday of the exam week.
• Standardised late entry exam fees are now in place across City & Guilds qualifications.
• Late entry fees will now appear on your Normal Entry Invoice.
• No restriction to the ‘Normal Entry’ period. Previously entries would only be accepted six months prior to the exam date.

To ensure you receive your examination materials on time and avoid late entry fees, please submit your orders in advance of the late entry cut-off dates provided overleaf. For this year’s June dated examinations your orders need to be received no later than 15:00 on 30 April 2008 (Paper S form) and 15:00 on 7 May 2008 (Electronic Entries including Electronic S Form, Walled Garden EDI file upload and Emailed EDI ) to avoid incurring late entry fees. Walled Garden Shopping basket entries stop at 23:59 on the previous working day before the deadline date.

• ‘Cohort’ management – customers can group candidates together for ordering and collating exam materials into exam groups. This option is available when you use the Shopping Basket for making entries
• Online ‘Candidate management’ functionality – to view, print and amend candidate details
• Online credit card processing (eg for publications) – coming soon
• Greater flexibility for delivering materials to multiple addresses
• Numerous online reports to look up details of orders, candidates, results, financial and qualification information
• Improved exam delivery tracking via link to Courier website

You can find further details on the New Walled Garden and our new improved documentation at www.cityandguilds.com/change

To sign up for a Walled Garden account visit www.walledgarden.com

• Check the Catalogue for up to date qualification information and exam timetables before making your entries.
• Make orders in good time to avoid late entry fees.
• Refer to online reporting facility to ensure processed order has been accepted and all input details are correct.
• Track exam materials online. You should expect to receive them 10 working days prior to the examination date.
• Use correct pre-printed stationery provided – ICs and MAs.
• Return question papers to us on the day of the exam.
• Monitor results by ‘Assessment type’ using Walled Garden online reports. To find out when to expect your results, see below.
• Check Results Lists and that Certificate details are correct before issuing to Candidates.

Receiving your results in a timely manner depends on your scripts being despatched to us on the same day as the examination date, as per our Regulations for the conduct of examinations. Failure to do so could result in a delay to processing of your examination results and certificates. To determine when your results/certificates will be ready, please visit our Online Result Calculator.

If you have any queries in relation to this document or require further clarification, please contact our Customer Relations department:

Tel: 020 7294 2787
Email: centresupport@cityandguilds.com