Just take a moment and think of all the times you have seen a situation of conflict – on the way to work? on the bus? the train? or even whilst out shopping. The truth is, we don’t have to go very far nowadays to witness such situations. The traffic warden issuing a ticket to the irate motorist; the bus driver dealing with passengers on an overcrowded bus; or the doctors and nurses trying to treat a disruptive patient.

Verbal and physical abuse in the workplace is on the increase, and many employers are now realising that it is part of their duty of care to their staff and customers they need to consider providing conflict management training.  City & Guilds is the first awarding body to offer nationally recognised qualifications in Conflict Management to meet the needs of employers and of workers:

Level 2 Certificate in Conflict Management

This new qualification has been designed specifically to provide the basic understanding to deal effectively with workplace violence. The qualification is taught using a unique ‘scenario-based’ learning method and is made up of a single unit, with three learning objectives.
The candidate will be able to:

1. Assess and reduce the risk of violence in the workplace
2. Identify behaviour that indicates an escalation towards violence and take appropriate measures to avoid or calm and defuse the situation
3. Identify post incident support and report the circumstances to provide information for personal and organisation learning.

Level 3 Certificate in Conflict Management

This is aimed at the higher risk role and helps employees manage and reduce the risk of physical assault. They will learn about all aspects of physical intervention through to safe and appropriate restraint. The practical element will focus on areas such as breakaway skills and guiding and escorting.

For more information, please visit the links below.