Roles and Responsibilities

SALES TEAM

Regional Manager 

Trevor Sparks

Has responsibility for all regional activity for City & Guilds in the region.

Customer Relationship Managers

Carole Bland (Essex, Norfolk and Suffolk)

Hanna Claydon (Bedfordshire, Cambridgeshire, Hertfordshire and Milton Keynes)

Responsible for business development and customer service, providing advice and guidance on the delivery of City & Guilds qualifications.

Sales Co-ordinator

Richard French

Responsible for centre support, customer service, initial enquiries from new customers and event management.

QUALITY TEAM

Quality Manager

Barbara Fertig

Responsible for management and support in the delivery and verification of awards to ensure consistency of delivery and quality.

Quality Co-ordinators

Sharon Bulloch (Bedfordshire and Milton Keynes)

Vicky Stephen (Essex and Hertfordshire)

Kerry Wassall (Norfolk and Suffolk)

Val Clark (Cambridgeshire)

Responsible for the management of quality, approval and verification in the delivery of qualifications within centres.

Quality Assistant

Daniel Clarke

Provides help and assistance with general enquiries and customer support issues

National Quality Co-ordinator

Lisa Rockett

Care, Health and Community Adviser

Roger Thomas

Responsible for sector specific business development, advice and guidance and has contact with key stakeholders.