Regional Manager:
Nick Dugard
The Regional Managers responsibilities include managing the Regional Office and ensuring the delivery of excellent customer service and quality management support to our centres. The Regional Manager is also responsible for the on-going development of the region, ensuring the needs of the learner and customer are met.  

Customer Relationship Managers: 
Meric Ekren and Matt Clarke
The Customer Relationship Managers operate from the regional office to service customers and offer “a first point of contact” as required. They will provide advice and guidance in the delivery of City & Guilds qualifications, and give advice on becoming a City & Guilds centre and what is required. 
Meric Ekren is responsible for E / EC / IG / ME / N / NW / RM
Matt Clarke is responsible for BN / BR / CT / DA / SE / SW / TN / W / WC

Sales Co-ordinator:
Louisa Jenner
The Sales Co-ordinator's role is to provide office based support to the Customer Relationship Manager; this includes giving advice and support to new and existing centres when expanding current award portfolios. This role is also responsible for the co-ordination and support of regional events, network group meetings and surgeries. The Sales Co-ordinator also supports marketing and PR activities to promote City & Guilds and the region.

Quality Team
The Quality Team oversees the quality assurance for a wide range of centres and the full range of qualifications offered by City & Guilds. This is accomplished by in-depth analysis of external verifier reports of visits to centres and taking appropriate action where required, to ensure that risk is managed in accordance with the Regulator’s requirements.
Other responsibilities include training, support and allocation of external verifiers; management of approvals for new and existing centres and ensuring that any updates pertaining to centres is managed appropriately.  The team works with centres to ensure that quality assurance is achieved across the region.

Quality Manager:
To be confirmed

Quality Co-ordinators:
Annick Renaud W/BN/TN/IG and part of GU
Caroline Matthews SE/SW/WC 
Marcia Challand E/EC
Caroline Bernardone N/NW/RM
Nadia Binkuweir BR/CT/DA/ME

Regional Customer Advisors:
Ebi Mensah & Shahida Al-Ahad
The Regional Customer Advisors primary responsibility is to be the first point of contact for everyone wishing to communicate with the regional office via the telephone and central e-mail.  They deal with all general enquiries relating to the receipt of centre and qualification applications; provide administrative support to the region as well as resolving centre queries about qualifications and procedures.  
You may reach any member of the regional team by telephone on: 020 7294 8139, or by fax on: 020 7294 2419, or email us at londonandsoutheast@cityandguilds.com