Books and support materials published by City & Guilds

Conflict Management in the Workplace
Charles Polkey, in association with MAYBO

Conflict Management in the Workplace will guide candidates through the course content for the City & Guilds Level 2 Certificate in Conflict Management (1884), a qualification specifically designed to meet the needs of individuals who face the possibility of violence and aggression in their workplace.

Author Charles Polkey, a Director of Maybo Limited, the UK specialists in the management of conflict and violence in the workplace, has organised the book around real-life case studies. Each case study challenges readers to apply the information they have learned to situations they might face in their work. Mapped to the outcomes of the qualification, this book covers all the information candidates need to know to successfully achieve the award.

Topics include:
• the law relating to violence at work
• assessing and reducing risk
• responding to threat
• understanding what triggers aggression
• strategies for defusing conflict
• dealing with high-risk situations
• exit strategies
• support mechanisms in the aftermath of a violent incident
• personal action plan

Conflict Management in the Workplace

•  can be used as a pre learning guide before attending a classroom based course
•  can be used as a resource during the course
•  will help learners to understand theory and revise for an exam
•  can be used for a combination of these approaches
•  supports learning with case studies based upon real incidents from different sectors

Clearly written and illustrated with helpful diagrams and lively pictures, this book is highly recommended for all candidates for the Certificate in Conflict Management.
City & Guilds | 2005 | ISBN: 0851930654 | £9.99 plus postage & packing | stock code: TL-01-1884

We are currently offering a 10% discount on purchases of ten copies.

Please download the order form attached and return to:
Pat Barylski, Teaching & Learning materials, City & Guilds, 1 Giltspur Street,
London EC1A 9DD, fax +44 (0)20 7294 3414.

For further information please email pat.barylski@cityandguilds.com or telephone +44 (0)20 7294 8191.
This offer is not available through the Walled Garden.