The Walled Garden is a free online administration service. It has been especially developed to enable City & Guilds centres to carry out a range of day-to-day functions quickly and efficiently via the internet. It is the preferred method of registering and administering candidates and requires authorisation from your Head of Centre to set up a user account.

Once you register with the Walled Garden you will benefit from an advanced customer-friendly facility that offers all the secure, services you need - 24 hours a day, seven days a week.

If you have any questions please contact our Customer Relations Team on 020 7294 2840.

The Walled Garden provides you with:

• Flexibility
  • ‘Cohort’ management – customers can group candidates together for ordering
  • Consolidated invoicing and ability to change frequency of billing
  • Greater flexibility for delivering materials to multiple addresses and secure addresses for examination
• Ease of use and practicality …
  • User friendly screens – consistent for all order types including publications
  • New candidate enrolment numbers created straight away
  • Amend candidate details online
  • Consistent display of product information – always online and up-to-date
  • More information online, less paper
  • Less reliance on contact centre with increased self service
  • Able to register up to 1000 candidates in one order (current system only allows nine at a time)
• Increased visibility of information …
  • Numerous online reports including order information, financial information and results information
  • Improved order tracking. eg online tracking of deliveries via link to DHL (couriers)
  • Reduced paper ‘mountain’. eg nominal roll reports will be provided online for most customers
  • More consistent outputs, terminology and forms for ease of understanding
• Improved reliability and accuracy …
  • Real-time information available to be checked by the customer
  • Faster resolution of errors through better visibility of information
  • Improved validation of customer orders to help minimise errors
  • More consistency of process and more integrated system leading to faster turn-around of results
  • Data more consistent from one common source - greater ‘audit trail’ of data changes

Troubleshooting

Find out about how to reset your password or look up further details about our Order confirmation reports.