This qualification is aimed at staff in critical support services roles including: 

• porters 
• security staff 
• housekeepers 
• laundry workers 
• caterers 
• cleaners 
• health records 
• transportation.

Learners working in any of these roles play a critical part in ensuring that patients, users and carers experience a quality service. This qualification is appropriate for full or part-time workers employed within the NHS or by independent health care providers.