City & Guilds Customer Charter

Our mission is become a world-leading provider of qualifications and learning support for work and adult life. And because we’re fully committed to our customers - our partnerships with centres and training providers, we’ve created a Customer Charter for you to refer to. 
Read our Customer Charter

Equal Opportunities Policy

It’s important that our centres and training providers use an equal opportunities policy that works together with ours, and that they maintain an effective appeals procedure. We also expect you to tell your candidates how to find and use their own equal opportunities policy and appeals procedure.
Equal Opportunities policy (English version)

Access to Assessment & Qualifications

These are important documents about guidance and regulations relating to candidates who are eligible for adjustments in assessment. This covers access arrangements and special considerations for candidates that have special needs. 
Access to Assessment & Qualification

How does the Late Entry policy work?

A late entry is an entry for an award that has been processed by City & Guilds from the first of the previous month for the following exam series i.e. from 1 May for the June series of exams. From this date entries will be considered late and therefore incur late fees.
Late entry policy