In this section you'll find our top queries for international learners.

Hopefully you'll be able to resolve your query right now online without the need to contact us!

How can I get a replacement certificate?

You can replace your certificate by completing an replacement application certificate form.

I haven't received my results. What should I do?

Contact your training provider who will be able to check the progress of your results; City & Guilds cannot release results information over the phone due to data protection laws.

How do I obtain equivalence information?

To gain equivalence information for the UK, then our comparison chart should help.

For information relating to your region or country then look at equivalence information.

I want to complete my IVQ in a different country. Can I do that?

Yes, through an approved City & Guilds centre/training provider that has approval for the qualification. Contact the British Council who can advise you of the nearest centre/training provider. Inform them of your enrolment number if you have one.

I want to apply for a full technical certificate/diploma. What should I do?

For more information see Student Course Records

I want to pay direct to City & Guilds!

Sorry, all payments should be made via centre/training provider who sets the fees.

I want to appeal my results!

For detailed information on appeals see 'your right to appeal'

How do I let you know I have received good service?

If you are a learner and have received service that has exceeded your expectations, please click on this compliments form and e-mail it to
feedbackandcomplaints@cityandguilds.com

I have concerns about my course at a particular centre/training provider, and would like to bring these to the attention of City & Guilds.

In the first instance, follow the internal complaints and appeals procedure at the training provider. If after this you remain unhappy, please complete and email this learners complaints form

If you haven't found the answer you were after - then let us know.

Contact your local branch or regional office

or City & Guilds International (UK)