The following top queries are designed to help International centres and training providers.

Hopefully you'll be able to resolve your query right now online without needing to contact us.

Who should I contact?

Have you tried your local branch or regional office.

To become a City & Guilds training provider contact your local branch or regional office, City & Guilds International (UK)

I have received a certificate, but the details are incorrect.

Check the candidate wasn't issued with duplicate enrolment numbers, then as soon as possible contact your local branch or regional office,
City & Guilds International (UK)

I have received a Certificate of Unit Credit but not the full award, how do I get the full certificate?

At the completion of each component if successful, learners are given a Certificate of Unit Credit and if all the components are completed, you will be rewarded with a full certificate.

For further information contact your local branch or regional office, City & Guilds International (UK)

Why has the result/dated entry been rejected?

Please refer to your 'Nominal Roll Report'. If you have not received the NRR please contact intops@cityandguilds.com
also check the following reasons and solutions

Closing dates for weekly exams, and how the Late Entry policy works.

Take a look at the following Late Entry policy information.

I am still waiting for results.

Check our Examinations information.
If you have not received your results by the times indicated, please email intops@cityandguilds.com
For Business Support Skills (Single Subjects) please allow 14 days or email single.subjects@cityandguilds.com

How can I appeal a candidate's results?

For detailed information on 'your right to appeal'

I require publications on a particular qualification.

Please contact City & Guilds International (UK)

I require information on entering results/dated entries.

For detailed information on how to enter results/dated entries on either an
S Form or BB Form (fax the BB form to +44 207 294 3534)
Contact your local branch or regional office, City & Guilds International (UK) who will be able to assist you.

How do I let you know I have received good service?

If you are a centre/training provider and have received service that has exceeded your expectations, complete this compliments form and email it to
feedbackandcomplaints@cityandguilds.com

I am unhappy with some aspect of City & Guilds

If you are a centre/training provider and are unhappy with some aspect of our service then please complete and email this training provider complaint form

Not found the answer you were after - then let us know

To find your local branch or regional office.

or City & Guilds International (UK)