These NVQs are designed to meet the needs of those working in the housing sector and related fields across England, Wales and Northern Ireland. They address the particular requirements of the housing sector for respecting the rights and diversity of people, ensuring that they live in a healthy and safe environment and one which is conducive to social inclusion, stability and well-being. Emphasis within these qualifications is on the development of communities and of the role of the individual within them. They set out to address some of the issues raised by the government in terms of focusing on the needs of tenants, promoting active citizenship and social inclusion and ensuring a full understanding of procedures and policies relating to the sector.

The level 2 qualification is aimed at those working in the following housing functions: customer service, lettings and allocations, housing management, homelessness and advice, supported housing, repairs and maintenance and tenant participation and management.

The level 3 qualification is aimed at individuals working in the above functions and also those involved in housing development and private sector landlords. They will have considerable responsibility and autonomy.

The level 4 qualification is aimed at individuals operating in all of the functions as at level 3. They will have a substantial degree of personal responsibility and autonomy and will have responsibility for the management of staff and resources.