Help and Support

If you have a question or require any more information, please use the links below and to the right to find answers to the most Frequently Asked Questions.

If you can't find the answer to your query here, please use the Contact Us page.

Feedback and Complaints

We are always aiming to improve the quality of our services and welcome feedback to help us do this. If you have a complaint, or any suggestions for improvement about any of the services that City & Guilds provides, email us:

We aim to acknowledge complaints within 2 working days and resolve your complaints within 8 working days; if your complaint isn’t resolved within 8 working days you will receive an action plan informing you of progress.

Support for Centres

FAQs and quick links covering everything from how to become approved to registering candidates and reseting your Walled Garden password.

> Support for Centres

Support for Learners

Help on issues from requesting a replacement certificate to appealling against results and finding your nearest City & Guilds approved centre.

> Support for Learners

Support for Employers

Access FAQs and information on what City & Guilds offers employers as well as offering apprenticeships and qualifications to your employees.

> Support for Employers

Contact Us

Can't find the information you need or an answer to a question? Get in touch and we'll get the answer for you.

> Contact Us

Customer Service Statement - group of people

We are committed to improving your experience by listening to comments and feedback.

Customer Service Statement
Customer who is happy after signing up to Preference Centre.

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