Help and Support
If you have a question or require any more information, please use the links below and to the right to find answers to the most Frequently Asked Questions.
If you can't find the answer to your query here, please use the Contact Us page.
Feedback and Complaints
We are always aiming to improve the quality of our services and welcome feedback to help us do this. If you have a complaint, or any suggestions for improvement about any of the services that City & Guilds provides, email us: firstname.lastname@example.org.
We aim to acknowledge complaints within 2 working days and resolve your complaints within 8 working days; if your complaint isn’t resolved within 8 working days you will receive an action plan informing you of progress.