Help for Centres

Our help for centres section covering everything from how to become approved to requesting replacement certificates and resetting your Walled Garden password.

Customer Services

Tel: 0192 4930 800

Email: customersupport@cityandguilds.com

Open: Monday to Friday 08:00h to 18:00h GMT 

Becoming a City & Guilds centre

We can help ensure you have all the resources necessary to deliver the best possible experience to your learners.

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Walled Garden help

Walled Garden is the secure administration system for City & Guilds customers.

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Evolve

e-volve is a web-based assessment tool for centres, so you can administer your exam delivery easily and efficiently.

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How to change centre details

If you have made changes to the way in which you deliver our qualifications – either staff or locations - we may need to undertake some additional external quality assurance activity.

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Replacement Certificates

We have instructions for centres that need to request replacement certificates on behalf of their learners.

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SmartScreen user guides

SmartScreen is the City & Guilds tutor and learner support website.

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Providing feedback or making a complaint

Access our Feedback and Complaints page to find out how you can contact us.

Quality teams

If you need to speak with our Quality teams for City & Guilds and ILM, you can find their contact details on the link below. You can also chat online with the team.

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