If you are a UK learner:
Please contact us if you have questions about our qualifications, where to study them or any other queries.
T: 0844 543 0033
Calls to our 0844 numbers cost 5 pence per minute plus your telephone company’s access charge.
E: email@example.com or complete our Learner Enquiry form.
Open: Monday to Friday 08:00h-18:00h
If you would like the phone number for a centre, we recommend you contact them directly by searching for them via an internet search engine i.e. Google, Bing etc.
If you are an international learner:
Please contact your local branch if you need general qualification information, want to know where to study and to view past exam papers.
Complaints Procedure for Learners
Whilst we always try to ensure that City & Guilds staff, local examiners, visiting assessors and external verifiers carry out their duties in a professional and responsible manner, there may be exceptional instances when you have been unhappy with the service you received from one of our centres.
View the City & Guilds complaint policy >
You must first raise the matter with your course provider/centre using their formal complaints/appeals procedures. If after doing this, you are unhappy with the outcome, you may raise your complaint with us, remembering to send copies of all correspondence between you and your centre relating to your complaint.
Please ensure you provide us with your enrolment number (if known), your date of birth and the details of your centre (centre number if known). Please send to:
Customer Services - Complaints
City & Guilds
1 Giltspur Street
Or send an email to: firstname.lastname@example.org
Similarly, if you are dissatisfied with some aspect of City & Guilds' service, please direct a letter of complaint or email to either of the above addresses.
As part of our complaints procedure you can expect to receive an immediate acknowledgement to an email or in the case of a letter, an acknowledgement will be sent within one working days. The complaint will either be resolved, or an outlined course of action will be sent to you within eight working days.