New Customer Service Statement

City & Guilds has released a new Customer Service Statement.

26 October 2012 / Be the first to comment

 City & Guilds has updated its Customer Service Statement, which outlines the commitments it makes to improving the customer experience in line with its core values – leadership, imagination and integrity. City & Guilds develops the statement twice a year, building on customer feedback and comments.

Customers can view the latest version of the statement, this replaces all previous versions, which are now obsolete.

Speaking about the updated statement, Anne Turner, Support Improvement Manager at City & Guilds said: ‘At City & Guilds, we want to put the customer at the heart of everything we do. Our targets are clear and we aim to achieve against these statements to provide the best service possible.’

If you would like more information, please email  

Comments 0 Comment

Add your comment

All comments will be subject to moderation, please refer to the terms and conditions of the blog.


Our research reveals that three quarters of young people demand skills-based training to achieve their ambitions Read full research article


Kirstie Donnelly

Kirstie Donnelly comment on Coates Review

Read blog post

Kirstie Donnelly

You want to narrow the gender pay gap? Tackle the ‘gender career gap’ first

Read blog post

Kirstie Donnelly

The Coming of Age of FE

Read blog post

Chris Jones

Apprenticeships: what's in a name?

Read blog post

Read more blog posts