New Customer Service Statement
City & Guilds has released a new Customer Service Statement.
26 October 2012
City & Guilds has updated its Customer Service Statement, which outlines the commitments it makes to improving the customer experience in line with its core values – leadership, imagination and integrity. City & Guilds develops the statement twice a year, building on customer feedback and comments.
Customers can view the latest version of the statement, this replaces all previous versions, which are now obsolete.
Speaking about the updated statement, Anne Turner, Support Improvement Manager at City & Guilds said: ‘At City & Guilds, we want to put the customer at the heart of everything we do. Our targets are clear and we aim to achieve against these statements to provide the best service possible.’
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