To offer these qualifications, new centres will need to gain both centre and qualification approval. Please refer to the Centre Manual - Supporting Customer Excellence for further information.
Centre staff should familiarise themselves with the structure, content and assessment requirements of the qualifications before designing a course programme.
All qualifications approvals should be made against the following qualifications:
- 3815-12 Level 2 Award in Operational Delivery (Principles)
- 3815-13 Level 3 Certificate in Operational Delivery (Advanced)
All other qualifications within this suite are only available to Civil Services.