You can choose the qualification that demonstrates the specialist knowledge and skills you have developed, such as:
- customer Support
You will learn on the job in the work environment.
Assessment will also take place in the workplace and will include a portfolio of evidence to meet the criteria of the qualification.
Which level is right for me?
You have little or no experience of working in a contact centre and want to develop some basic skills and knowledge, as well as get an understanding of the industry.
You are working in a contact centre and have some relevant knowledge and skills, usually from a role where you've been supervised.
You are working in a contact centre and have a great deal of technical skills and knowledge. You work with minimum supervision and have a good record of safety, fault correction and ensuring work meets the required standard.
You are an experienced contact centre worker, either working as or hoping to progress to a supervisor or manager.