You can choose the qualification that demonstrates the specialist knowledge and skills you have developed, such as:
- Personal image
- Organisational protocol
- Working with others
- Problem solving
- Leading a customer services team.
The qualification can be delivered in the classroom or as part of ongoing development within the workplace.
Which Level is right for me?
You are working in customer service delivery and have some relevant knowledge and skills, usually from a role where you've been supervised.
You are working in customer service delivery, maybe as a team leader or manager, and have a great deal of technical skills and knowledge. You work with minimum supervision and have a good record of safety, fault correction and ensuring work meets the required standard.