Customer Service Apprenticeships (9650)

Last Updated: 26 Jan 2015 City & Guilds Customer Service Apprenticeships provide learners with the skills needed to progress in a wide range of roles, enabling them to support customers before, during and after purchase. Areas covered include understanding and engaging with customers, managing own personal development, understanding employer organisations and communication.

The Apprenticeship framework document, including information on the Employment Rights & Responsibilities (ERR) and Personal Learning & Thinking Skills (PLTS), can be found at:

England and Wales: www.afo.sscalliance.org 
Scotland: www.skillsdevelopmentscotland.co.uk 
Northern Ireland: www.nidirect.gov.uk

Interested in delivering this apprenticeship?

Find out more about how to become an approved City & Guilds centre or fill out our online customer application form

General Information

Here you can find all documents related to this suite of apprenticeship.

By clicking on the section headings below, you can access a variety of documents such as the qualification handbooks and assessment materials, Statements of Purpose, and recognition letters from industry and employers.

Some documents may be password protected. Passwords can be retrieved by logging in to WalledGarden.com and visiting the Administration section of the relevant qualification catalogue page.

Interested in delivering this apprenticeship?

Find out more about how to become an approved City & Guilds centre or fill out our online customer application form

Like to offer these apprenticeships?

To offer this apprenticeship please submit an application and we’ll help you get set up - you can become a City & Guilds apprenticeship provider within 30 days.

MAKE AN APPLICATION

For Learners