Providing Financial Services (6774)

Last Updated: 22 Feb 2016
The Award in Providing Financial Services at Levels 2 and 3 are designed to offer learners the flexibility to show their achievement in a specific area without taking the full Certificates in Providing Financial Services and may be suitable for Continuing Professional Development or supplemental learning.

The Level 2 Certificate in Providing Financial Services allows for a specific technical focus on an area you are working in or wish to work in.

The Level 3 Certificate in Providing Financial Services provides more in depth knowledge and skills in your current role or one that you may wish to work in and offer the opportunity to gain competency in other areas of the financial services sector.

The Certificates provide the competency component of the Apprenticeship in Providing Financial Services – Intermediate (Level 2) and Advanced (Level 3) in England, and Foundation (Level 2) and Apprenticeship (Level 3) in Wales.

The Level 4 Diploma in Banking provides the competency component of the Higher Apprenticeship in Banking (Level 4) and covers the NOS for Branch, Business and Customer/Commercial Relationship Managers.

The Level 4 Diploma in Insurance provides the competency component of the Higher Apprenticeship in Insurance (Level 4) and covers the NOS for Insurance Claims/Underwriting and Broking Technicians and Supervisors.
The qualifications are designed for those who work or want to work within banks and building societies, business administration, customer service and insurance organisations where their role will involve providing financial services.

Specific technical disciplines covered include:
  • Banks and building society accounts
  • Customer payments for financial products
  • General insurance
  • Investment operations
  • Life, pensions and investment
  • Financing and credit
  • Administration for financial planning and/or mortgage intermediaries
  • Debt collections
  • Pension scheme administration (Level 3)
  • Branch management (Level 4)
  • Customer/commercial relationship management (Level 4)
  • Insurance claims/underwriting (Level 4)
  • Brokering (Level 4)

 

Certificates will show the specific area studied.

Available to deliver in the following:
  • England
  • Wales
  • Scotland
  • Northern Ireland

Interested in delivering this qualification?

Find out more about how to become an approved City & Guilds centre or fill out our online customer application form

General Information

What Is Involved In Studying This Course?

You can choose the qualification that demonstrates the specialist knowledge and skills you have developed such as:

  • Customer Payments for Financial Products
  • General Insurance
  • Investment Insurance
  • Life, Pensions and Investment
  • Financing and Credit
  • Administration for Financial Planning and/or Mortgage Intermediaries
  • Debt handling
  • Branch management
  • Customer/commercial relationship management
  • Brokering
  • Claims/underwriting
  • Supervisory.

You will learn on the job in the work environment or in the classroom.

Assessment will include observation, professional discussion, witness testimony and questioning either in the work place or as part of work simulated activities.

Which level is right for me?

Level 2

Ideal for those in employment who need to gain a recognised qualification in the financial services area or for those seeking to undertake a career in one of the key areas of providing financial services.

Level 3
These qualifications have been designed for those looking to gain a specific technical focus in one of the key areas within financial services, or to broaden their skills and knowledge, in order to achieve an industry-recognised certification.

You can use the Certificates as the competency component of the Apprenticeship in Providing Financial Services – Intermediate (Level 2) and Advanced (Level 3) in England, and Foundation (Level 2) and Apprenticeship (Level 3) in Wales.

What Careers Can This Lead To?

These qualifications can help you to progress in a wide range of roles in the financial services sector including:

  • Bank/Building Society Customer Advisor
  • Bank/Building Society Branch Manager
  • Customer/Commercial Relationship Manager 
  • Contact Centre Operator
  • Financial Advisor / Planner
  • Insurance Broker
  • Insurance Claims Settler
  • Insurance Loss Adjuster
  • Insurance Surveyor
  • Insurance Technician
  • Insurance Underwriter
  • Supervisors in above areas.

Learners can also go on to take the following related qualification: 

  • Level 2 and 3 Certificate in Accounting 7437-02/03
  • Intermediate (England) or Foundation (Wales) Apprenticeship in Providing Financial Services
  • Advanced (England) or (Wales) Apprenticeship in Providing Financial Services
  • Higher Apprenticeships in Banking or Insurance (England)
  • Professional qualifications
  • ILM qualifications

What Is Involved With Delivering This Course?

To deliver these qualifications you will need qualified tutors and assessors, either trained internal members of staff or recruited specially.

You will also need suitable facilities to carry out the required training to enable learners to achieve industry standards.

Centres currently offering the Level 2 and Level 3 NVQ in Retail Financial Services (6769) can gain fast-track approval. Download the form for fast-track approval from the centre documents section.

There are no eligibility requirements. To find all the resource requirements, download the qualification handbook from the centre documents section.

Level 2

Level 2 is ideal for learners in employment who need to gain a recognised qualification in the Financial Services area or for those seeking to undertake a career in one of the key areas of providing financial services.

There are two qualifications available at this level:

Level 2 Award in Providing Financial Services
Learners must choose one from a range of optional units covering banks and building societies and may choose a second unit from this area or a unit from those covering customer payments for financial products.

Level 2 Certificate in Providing Financial Services
This comprises three mandatory units and a range of optional units, including:

  • Planning and organising work in a financial services environment
  • Complying with regulations within the financial services environment
  • Debt repayment monitoring
  • Life, pensions and investment
  • Financing and credit.

For a full list of units, download the qualification handbook from the centre documents section.

What Careers Can This Lead To?

These qualifications can help you to progress in a wide range of roles in the financial services sector including:

  • Bank/Building Society Customer Advisor
  • Contact Centre Operator
  • Financial Advisor / Planner
  • Insurance Broker
  • Insurance Claims Settler
  • Insurance Loss Adjuster
  • Insurance Surveyor
  • Insurance Technician
  • Insurance Underwriter.

Learners can also go on to take the following related qualification: 

  • Level 2 and 3 Certificate in Accounting 7437-02/03. 

Level 2 in Providing Financial Services (6774-02)

Last Registration Date: 31 Dec 2017

Level 2 Certificate in Providing Financial Services - Administration for Financial Planning and/or Mortgage Intermediaries Options

  • Accreditation No: 600/1624/3 This is a reference number related to UK accreditation framework
  • Type: Credit Based Qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 21 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 133 - 138 This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable This is the total contact time a centre would typically commit
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/12/2019 This is the last date that a certificate can be issued

Level 2 Certificate in Providing Financial Services - Bank and Building Society Accounts Options

  • Accreditation No: 600/1624/3 This is a reference number related to UK accreditation framework
  • Type: Credit Based Qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 21 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 133 - 138 This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable This is the total contact time a centre would typically commit
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/12/2019 This is the last date that a certificate can be issued

Level 2 Certificate in Providing Financial Services - Customer Payments for Financial Products and Services

  • Accreditation No: 600/1624/3 This is a reference number related to UK accreditation framework
  • Type: Credit Based Qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 21 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 133 - 138 This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable This is the total contact time a centre would typically commit
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/12/2019 This is the last date that a certificate can be issued

Level 2 Certificate in Providing Financial Services - Debt Collections

  • Accreditation No: 600/1624/3 This is a reference number related to UK accreditation framework
  • Type: Credit Based Qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 21 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 133 - 138 This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable This is the total contact time a centre would typically commit
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/12/2019 This is the last date that a certificate can be issued

Level 2 Certificate in Providing Financial Services - Financing and Credit

  • Accreditation No: 600/1624/3 This is a reference number related to UK accreditation framework
  • Type: Credit Based Qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 21 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 133 - 138 This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable This is the total contact time a centre would typically commit
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/12/2019 This is the last date that a certificate can be issued

Level 2 Certificate in Providing Financial Services - General Insurance

  • Accreditation No: 600/1624/3 This is a reference number related to UK accreditation framework
  • Type: Credit Based Qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 22 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 133 - 138 This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable This is the total contact time a centre would typically commit
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/12/2019 This is the last date that a certificate can be issued

Level 2 Certificate in Providing Financial Services - Investments Operations

  • Accreditation No: 600/1624/3 This is a reference number related to UK accreditation framework
  • Type: Credit Based Qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 21 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 133 - 138 This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable This is the total contact time a centre would typically commit
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/12/2019 This is the last date that a certificate can be issued

Level 2 Certificate in Providing Financial Services - Life, Pensions and Investments

  • Accreditation No: 600/1624/3 This is a reference number related to UK accreditation framework
  • Type: Credit Based Qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 21 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 133 - 138 This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable This is the total contact time a centre would typically commit
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/12/2019 This is the last date that a certificate can be issued

Level 2 Award in Providing Financial Services

  • Accreditation No: 600/1752/1 This is a reference number related to UK accreditation framework
  • Type: Credit Based Qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 1 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 5 - 5 This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable This is the total contact time a centre would typically commit
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/12/2016 This is the last date that a certificate can be issued

Level 3

Level 3 is designed for those looking to gain a specific technical focus in one of the key areas within financial services, or to broaden their skills and knowledge, in order to achieve an industry-recognised certification.

There are two qualifications available at Level 3.

Level 3 Award in Providing Financial Services
Learners need to choose one from a range of optional units covering banks and building societies and may choose a second unit from this area or a unit from those covering customer payments for financial products.


Level 3 Certificate in Providing Financial Services
This comprises three mandatory and a range of optional units, including:
  • Complying with regulations within the financial services environment
  • Debt repayment monitoring
  • Payment processing
  • Debt collection case management (pre-legal)
  • Banks and building societies
  • General insurance
  • Life, pensions and investment
  • Financing and credit.

What Careers Can This Lead To?

These qualifications can help you to progress in a wide range of roles in the financial services sector including:

  • Bank/Building Society Customer Advisor
  • Contact Centre Operator
  • Financial Advisor / Planner
  • Insurance Broker
  • Insurance Claims Settler
  • Insurance Loss Adjuster
  • Insurance Surveyor
  • Insurance Technician
  • Insurance Underwriter.

Learners can also go on to take the following related qualification: 

  • Level 2 and 3 Certificate in Accounting 7437-02/03. 

Level 3 in Providing Financial Services (6774-03)

Last Registration Date: 31 Dec 2017

Level 3 Certificate in Providing Financial Services - Administration for Financial Planning and/or Mortgage Intermediaries

  • Accreditation No: 600/1639/5 This is a reference number related to UK accreditation framework
  • Type: Credit Based Qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 31 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 163 - 223 This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable This is the total contact time a centre would typically commit
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/12/2020 This is the last date that a certificate can be issued

Level 3 Certificate in Providing Financial Services - Bank and Building Society Accounts

  • Accreditation No: 600/1639/5 This is a reference number related to UK accreditation framework
  • Type: Credit Based Qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 31 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 163 - 223 This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable This is the total contact time a centre would typically commit
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/12/2020 This is the last date that a certificate can be issued

Level 3 Certificate in Providing Financial Services - Customer Payments for Financial Products and Services

  • Accreditation No: 600/1639/5 This is a reference number related to UK accreditation framework
  • Type: Credit Based Qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 31 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 163 - 223 This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable This is the total contact time a centre would typically commit
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/12/2020 This is the last date that a certificate can be issued

Level 3 Certificate in Providing Financial Services - Debt Collections

  • Accreditation No: 600/1639/5 This is a reference number related to UK accreditation framework
  • Type: Credit Based Qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 31 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 163 - 223 This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable This is the total contact time a centre would typically commit
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/12/2020 This is the last date that a certificate can be issued

Level 3 Certificate in Providing Financial Services - Financing and Credit

  • Accreditation No: 600/1639/5 This is a reference number related to UK accreditation framework
  • Type: Credit Based Qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 31 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 163 - 223 This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable This is the total contact time a centre would typically commit
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/12/2020 This is the last date that a certificate can be issued

Level 3 Certificate in Providing Financial Services - General Insurance

  • Accreditation No: 600/1639/5 This is a reference number related to UK accreditation framework
  • Type: Credit Based Qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 34 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 163 - 223 This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable This is the total contact time a centre would typically commit
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/12/2020 This is the last date that a certificate can be issued

Level 3 Certificate in Providing Financial Services - Investments Operations

  • Accreditation No: 600/1639/5 This is a reference number related to UK accreditation framework
  • Type: Credit Based Qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 31 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 163 - 223 This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable This is the total contact time a centre would typically commit
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/12/2020 This is the last date that a certificate can be issued

Level 3 Certificate in Providing Financial Services - Life, Pensions and Investments

  • Accreditation No: 600/1639/5 This is a reference number related to UK accreditation framework
  • Type: Credit Based Qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 31 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 163 - 223 This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable This is the total contact time a centre would typically commit
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/12/2020 This is the last date that a certificate can be issued

Level 3 Certificate in Providing Financial Services - Pension Scheme Administration

  • Accreditation No: 600/1639/5 This is a reference number related to UK accreditation framework
  • Type: Credit Based Qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 31 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 163 - 223 This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable This is the total contact time a centre would typically commit
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/12/2020 This is the last date that a certificate can be issued

Level 3 Award in Providing Financial Services

  • Accreditation No: 600/1753/3 This is a reference number related to UK accreditation framework
  • Type: Credit Based Qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 1 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 5 - 5 This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable This is the total contact time a centre would typically commit
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/12/2017 This is the last date that a certificate can be issued

Level 4

Level 4 Diploma in Banking
Developed in collaboration with the Financial Skills Partnership - Sector Skills Council for the Financial Services Sector - for candidates who work or want to work as branch, business and customer/commercial relationship managers within banks or building societies where their role will involve them providing solutions to people’s financial needs.

Level 4 Diploma in Insurance
Developed in collaboration with the Financial Skills Partnership - Sector Skills Council for the Financial Services Sector - for candidates who work or want to work as Claims Technicians, Broking Technicians, Underwriting Technicians or Underwriting Technicians in the Insurance sector.

What Careers Can This Lead To?

These qualifications can help you to progress in a wide range of roles in the financial services sector including:
  • Bank/Building Society Customer Advisor
  • Contact Centre Operator
  • Financial Advisor / Planner
  • Insurance Broker
  • Insurance Claims Settler
  • Insurance Loss Adjuster
  • Insurance Surveyor
  • Insurance Technician
  • Insurance Underwriter
  • Branch Managers
  • Business and Commercial Managers
  • Customer Relationship Managers
  • Team Leaders

Level 4 Diploma in Banking (6774-04)

Last Registration Date: 31 Oct 2017 Supportive services: Learning Assistant

Level 4 Diploma in Banking - Branch Management

  • Accreditation No: 600/7992/7 This is a reference number related to UK accreditation framework
  • Type: Credit Based Qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 53 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 365 - 433 This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable This is the total contact time a centre would typically commit
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/10/2020 This is the last date that a certificate can be issued

Level 4 Diploma in Banking - Business and Commercial Customer Relationship Management

  • Accreditation No: 600/7992/7 This is a reference number related to UK accreditation framework
  • Type: Credit Based Qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 55 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 365 - 433 This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable This is the total contact time a centre would typically commit
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/10/2020 This is the last date that a certificate can be issued

Level 4 Diploma in Insurance (6774-14)

Last Registration Date: 31 Oct 2017 Supportive services: Learning Assistant

Level 4 Diploma in Insurance - Team Leaders

  • Accreditation No: 600/8080/2 This is a reference number related to UK accreditation framework
  • Type: Credit Based Qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 53 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 330 - 430 This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable This is the total contact time a centre would typically commit
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/10/2020 This is the last date that a certificate can be issued

Level 4 Diploma in Insurance - Technicians

  • Accreditation No: 600/8080/2 This is a reference number related to UK accreditation framework
  • Type: Credit Based Qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 53 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 330 - 430 This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable This is the total contact time a centre would typically commit
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/10/2020 This is the last date that a certificate can be issued

Additional information for centres

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Here you can find all documents related to this suite of qualifications.

By clicking on the section headings below, you can access a variety of documents such as the qualification handbooks and assessment materials, Statements of Purpose, and recognition letters from industry and employers.

Some documents may be password protected. Passwords can be retrieved by logging in to WalledGarden.com and visiting the Administration section of the relevant qualification catalogue page.

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