ITQs for IT Users (7574)

Last Updated: 10 Nov 2016
The City & Guilds ITQ is suitable for anybody who uses IT whether at home or work. The flexible structure and assessment methods of the ITQ mean that it can be adapted for a variety of courses in the classroom or almost any workplace or job role as part of an intended career. 
Centres can create programmes that meet local demand for IT or employer needs, from courses for office automation to web development for businesses to keeping in touch using internet and email for the individuals.
 
The Level 2 and Level 3 Diploma qualifications are part of the IT Application Specialist apprenticeship framework.

You can download a free Quiz City App to support units of this qualification from iTunes.
Designed to provide competence from Level 1 to Level 3, the ITQ is ideal for those with little experience in computing for the underpinning knowledge that could aid progress to further education or employment or those seeking more in depth knowledge and skills in particular topics.
Available to deliver in the following:
  • England
  • Wales
  • Scotland
  • Northern Ireland
  • International

Interested in delivering this qualification?

Find out more about how to become an approved City & Guilds centre or fill out our online customer application form

General Information

What Is Involved In Studying This Course?

The qualification provides from a basic level skills and knowledge that could lead to further education in IT or related areas, as well as underpinning other educational sectors to higher levels of competency for those required to work independently or supervise others. For those moving into their first job role the ITQ can provide the confidence to work effectively with ICT and deal with tasks that are straightforward or routine.

Which level is right for me?

Level 1
A Level 1 user can make use of predefined or commonly used IT tools for activities that are straightforward or routine, identifying and using automated methods or alternative ways of working to improve productivity. Any aspect that is unfamiliar will require support and advice from other people.

Level 2
A Level 2 user can make use of predefined or commonly used IT tools for activities that are at times non-routine or unfamiliar, they will be able to devise solutions to use IT tools to improve productivity. Any aspect that is unfamiliar will require support and advice from other people.

Level 3
A Level 3 user can make use of predefined or commonly used IT tools for activities most of which are complex and non-routine, they will be able to devise solutions in the use of IT tools in order to improve productivity. They will take considerable responsibility and autonomy, and be prepared to offer support and advice to others.

What Careers Can This Lead To?

This qualification could help you get a job or underpin positions such as:

  • Application support assistant
  • Application support officer
  • Data entry clerk
  • Business administrator
  • Personal assistant

What Is Involved With Delivering This Course?

With guidance a learner will be able to operate information and communication software or hardware with knowledge and understanding at the relevant level in a variety of topics they undertake.

The qualifications can be delivered in either the classroom or the workplace. Learners are assessed through:

  • Portfolio of evidence (paper or electronic)
  • Scenario based assignments
  • Using 'expert witnesses' from within an organisation
  • Observation
  • Professional discussion
  • A combination of the above.
Approval Process
If you're an existing approved centre delivering a City & Guilds ITQ (4322 or 7541) or e-Quals 07 (7266), then you will be offered automatic approval to deliver the ITQ. If you are not using City & Guilds IT qualifications, then you will need to complete a qualification approval form (QAP).
Organisations which are not already City & Guilds centres must apply for centre and qualification approval.

Physical resources
Centres must provide access to sufficient equipment in the centre or workplace to ensure candidates have the opportunity to cover all of the practical activities.

Centres are encouraged to gather evidence through the use of an e-portfolio like Learning Assistant from City & Guilds, though tools in current use are also acceptable.

Level 1

A Level 1 user can make use of predefined or commonly used IT tools for activities that are straightforward or routine, identifying and using automated methods or alternative ways of working to improve productivity. Any aspect that is unfamiliar will require support and advice from other people.

An activity will typically be ‘straightforward or routine’ because:

  • The task or context will be familiar and involve few factors (for example, time available, audience needs, message, structure); and
  • The techniques used will be familiar or commonly undertaken.

For a full list of units, download the qualification handbook from the centre documents section.

What Careers Can This Lead To?

This qualification could help you get a job in areas such as:

  • Data entry clerk
  • Receptionist
  • Business administration assistant
  • Trainee application support

ITQ Level 1 for IT users (7574-01)

Last Registration Date: 31 Dec 2018 Supportive services: SmartScreen

Level 1 Certificate for IT users - ITQ for Doing Business Online

  • Accreditation No: 500/6759/X This is a reference number related to UK accreditation framework
  • Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 13 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 90 - 110 This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable This is the total contact time a centre would typically commit
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/12/2019 This is the last date that a certificate can be issued

Level 1 Certificate for IT users - iTQ for Learning & Skills

  • Accreditation No: 500/6759/X This is a reference number related to UK accreditation framework
  • Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 13 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 90 - 110 This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable This is the total contact time a centre would typically commit
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/12/2019 This is the last date that a certificate can be issued

Level 1 Certificate for IT users - ITQ in Mobile Technology

  • Accreditation No: 500/6759/X This is a reference number related to UK accreditation framework
  • Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 13 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 90 - 110 This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable This is the total contact time a centre would typically commit
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/12/2019 This is the last date that a certificate can be issued

Level 1 iTQ Certificate for IT users

  • Accreditation No: 500/6759/X This is a reference number related to UK accreditation framework
  • Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 13 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 90 - 110 This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable This is the total contact time a centre would typically commit
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/12/2019 This is the last date that a certificate can be issued

Level 1 Award for IT Users (ITQ) - BBC Webwise

  • Accreditation No: 500/6805/2 This is a reference number related to UK accreditation framework
  • Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 9 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 60 - 75 This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable This is the total contact time a centre would typically commit
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/12/2019 This is the last date that a certificate can be issued

Level 1 iTQ Award for IT users

  • Accreditation No: 500/6805/2 This is a reference number related to UK accreditation framework
  • Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 9 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 60 - 75 This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable This is the total contact time a centre would typically commit
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/12/2019 This is the last date that a certificate can be issued

Level 1 iTQ Diploma for IT users

  • Accreditation No: 500/6903/2 This is a reference number related to UK accreditation framework
  • Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 37 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 280 - 290 This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable This is the total contact time a centre would typically commit
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/12/2019 This is the last date that a certificate can be issued

Level 1 Award in E-Safety - ITQ

  • Accreditation No: 600/1926/8 This is a reference number related to UK accreditation framework
  • Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 3 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 20 - 20 This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable This is the total contact time a centre would typically commit
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 30/09/2018 This is the last date that a certificate can be issued

Level 2

A Level 2 user can make use of predefined or commonly used IT tools for activities that are at times non-routine or unfamiliar, they will be able to devise solutions to use IT tools to improve productivity. Any aspect that is unfamiliar will require support and advice from other people.

An activity will typically be ‘non-routine or unfamiliar’ because:

  • The task or context is likely to require some preparation, clarification or research (to separate the components and to identify what factors need to be considered, for example, time available, audience needs, accessibility of source, types of content, message and meaning) before an approach can be planned; and
  • The techniques required will involve a number of steps and at times be non-routine or unfamiliar.

For a full list of units, download the qualification handbook from the centre documents section.

What Careers Can This Lead To?

This qualification could help you get a job in areas such as:

  • Assistant application specialist
  • Business administrator
  • Social media/digital marketing assistant
  • Web development assistant
  • Software help desk assistant

ITQ Level 2 for IT users (7574-02)

Last Registration Date: 31 Dec 2018

Level 2 ITQ Award for IT users

  • Accreditation No: 500/6706/0 This is a reference number related to UK accreditation framework
  • Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 10 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 70 - 75 This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable This is the total contact time a centre would typically commit
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/12/2020 This is the last date that a certificate can be issued

Level 2 Certificate for IT Users (ITQ) - Digital Champions

  • Accreditation No: 500/6724/2 This is a reference number related to UK accreditation framework
  • Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 15 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 120 - 125 This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable This is the total contact time a centre would typically commit
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/12/2020 This is the last date that a certificate can be issued

Level 2 Certificate for IT users - ITQ for Accessible IT Practice

  • Accreditation No: 500/6724/2 This is a reference number related to UK accreditation framework
  • Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 16 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 120 - 125 This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable This is the total contact time a centre would typically commit
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/12/2020 This is the last date that a certificate can be issued

Level 2 Certificate for IT users - ITQ for Doing Business Online

  • Accreditation No: 500/6724/2 This is a reference number related to UK accreditation framework
  • Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 16 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 115 - 125 This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable This is the total contact time a centre would typically commit
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/12/2020 This is the last date that a certificate can be issued

Level 2 Certificate for IT users - ITQ for Learning & Skills

  • Accreditation No: 500/6724/2 This is a reference number related to UK accreditation framework
  • Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 16 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 120 - 125 This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable This is the total contact time a centre would typically commit
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/12/2020 This is the last date that a certificate can be issued

Level 2 Certificate for IT users- ITQ for Mobile Learning

  • Accreditation No: 500/6724/2 This is a reference number related to UK accreditation framework
  • Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 12 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 120 - 125 This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable This is the total contact time a centre would typically commit
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/12/2020 This is the last date that a certificate can be issued

Level 2 Certificate for IT users - ITQ in Mobile Technology

  • Accreditation No: 500/6724/2 This is a reference number related to UK accreditation framework
  • Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 16 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 120 - 125 This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable This is the total contact time a centre would typically commit
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/12/2020 This is the last date that a certificate can be issued

Level 2 Certificate for IT users - ITQ in Social Media

  • Accreditation No: 500/6724/2 This is a reference number related to UK accreditation framework
  • Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 17 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 120 - 125 This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable This is the total contact time a centre would typically commit
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/12/2020 This is the last date that a certificate can be issued

Level 2 Certificate for IT Users - Microsoft Certificated ITQ

  • Accreditation No: 500/6724/2 This is a reference number related to UK accreditation framework
  • Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 16 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 120 - 125 This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable This is the total contact time a centre would typically commit
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/12/2020 This is the last date that a certificate can be issued

Level 2 ITQ Certificate for IT users

  • Accreditation No: 500/6724/2 This is a reference number related to UK accreditation framework
  • Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 16 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 120 - 125 This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable This is the total contact time a centre would typically commit
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/12/2020 This is the last date that a certificate can be issued

Level 2 Diploma for IT Users – EPICT ITQ

  • Accreditation No: 500/6760/6 This is a reference number related to UK accreditation framework
  • Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 38 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 275 - 285 This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable This is the total contact time a centre would typically commit
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/12/2020 This is the last date that a certificate can be issued

Level 2 ITQ Diploma for IT users

  • Accreditation No: 500/6760/6 This is a reference number related to UK accreditation framework
  • Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 38 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 275 - 285 This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable This is the total contact time a centre would typically commit
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/12/2020 This is the last date that a certificate can be issued

Level 2 Diploma in IT User Skills

  • Accreditation No: 600/0993/7 This is a reference number related to UK accreditation framework
  • Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 38 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 280 - 285 This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable This is the total contact time a centre would typically commit
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/12/2020 This is the last date that a certificate can be issued

Level 3

A Level 3 user can make use of predefined or commonly used IT tools for activities most of which are complex and non-routine, they will be able to devise solutions in the use of IT tools in order to improve productivity. They will take considerable responsibility and autonomy, and be prepared to offer support and advice to others.

An activity will typically be ‘complex and non-routine’ because:

  • The task or context is likely to require research, analysis and interpretation;
  • The work may be undertaken by others; and the techniques required will be complex, and
  • The selection process may involve analysis, research, identification and application.

For a full list of units, download the qualification handbook from the centre documents section.

What Careers Can This Lead To?

This qualification could help you get a job areas such as:
  • Applications specialist
  • Applications support
  • In team super user
  • Personal assistant
  • Social media/digital marketing technician
  • Web development technician

ITQ Level 3 for IT users (7574-03)

Last Registration Date: 31 Dec 2018

Level 3 Certificate for IT users - ITQ for Accessible IT Practice

  • Accreditation No: 500/6587/7 This is a reference number related to UK accreditation framework
  • Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 25 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 190 - 195 This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable This is the total contact time a centre would typically commit
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/12/2021 This is the last date that a certificate can be issued

Level 3 Certificate for IT users - ITQ for Mobile Learning

  • Accreditation No: 500/6587/7 This is a reference number related to UK accreditation framework
  • Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 25 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 190 - 195 This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable This is the total contact time a centre would typically commit
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/12/2021 This is the last date that a certificate can be issued

Level 3 Certificate for IT users - ITQ in Mobile Technology

  • Accreditation No: 500/6587/7 This is a reference number related to UK accreditation framework
  • Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 25 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 190 - 195 This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable This is the total contact time a centre would typically commit
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/12/2021 This is the last date that a certificate can be issued

Level 3 Certificate for IT users - ITQ in Social Media

  • Accreditation No: 500/6587/7 This is a reference number related to UK accreditation framework
  • Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 25 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 190 - 195 This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable This is the total contact time a centre would typically commit
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/12/2021 This is the last date that a certificate can be issued

Level 3 iTQ Certificate for IT users

  • Accreditation No: 500/6587/7 This is a reference number related to UK accreditation framework
  • Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 25 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 190 - 195 This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable This is the total contact time a centre would typically commit
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/12/2021 This is the last date that a certificate can be issued

Level 3 iTQ Diploma for IT users

  • Accreditation No: 500/6688/2 This is a reference number related to UK accreditation framework
  • Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 39 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 290 - 300 This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable This is the total contact time a centre would typically commit
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/12/2021 This is the last date that a certificate can be issued

Level 3 iTQ Award for IT users

  • Accreditation No: 500/6697/3 This is a reference number related to UK accreditation framework
  • Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 12 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 85 - 90 This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable This is the total contact time a centre would typically commit
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/12/2021 This is the last date that a certificate can be issued

Level 3 Diploma in IT User Skills

  • Accreditation No: 600/0994/9 This is a reference number related to UK accreditation framework
  • Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 39 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 280 - 285 This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable This is the total contact time a centre would typically commit
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/12/2021 This is the last date that a certificate can be issued

Additional information for centres

Smart Screen

SMARTSCREEN IS AVAILABLE FOR THIS QUALIFICATION

SmartScreen is our online portal for tutor, assessors and learners that provides unit-specific support materials and tutor forums to complement the delivery and learning experience

Visit Smartscreen.co.uk >

Here you can find all documents related to this suite of qualifications.

By clicking on the section headings below, you can access a variety of documents such as the qualification handbooks and assessment materials, Statements of Purpose, and recognition letters from industry and employers.

Some documents may be password protected. Passwords can be retrieved by logging in to WalledGarden.com and visiting the Administration section of the relevant qualification catalogue page.

Interested in delivering this qualification?

Find out more about how to become an approved City & Guilds centre or fill out our online customer application form

7574 Level 1

Assessment materials

7574 Level 2

Assessment materials

7574 Level 3

Assessment materials

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