Retail Knowledge enables you to learn, develop and practise the skills required for employment and/or career progression in the retail sector. The qualification covers customer service, selling and team work.
For this qualification, you may learn on the job or in a group setting with your training provider. You'll be assessed using online, multiple-choice tests.
Which level is right for me?
You work or would like to work in the retail sector and would like to gain an insight and basic knowledge and understanding of the industry.
You work or would like to work in retail. You want to increase your skills, perhaps to prepare for another qualification or a role where you have more responsibility.
You work in a supervisory retail role or would like to develop your skills further, perhaps as part of your professional development in preparation for a management role.