Retail Skills (QCF) (7384)

Last Updated: 17 Nov 2016
Covering the skills and knowledge needed for working in a wide range of retail roles, this is available at three levels to help learners find their first job and progress in their careers.

You can download a free Smartcards App to support this qualification from the Android store and iTunes.
These qualifications are ideal for anyone interested in a career in the retail sector - from job seeker or new entrant to supervisor or manager. At level 3, learners can specialise in areas such as sales, retail management and visual merchandising.

Available to deliver in the following:
  • England
  • Wales
  • Scotland
  • Northern Ireland

Interested in delivering this qualification?

Find out more about how to become an approved City & Guilds centre or fill out our online customer application form

General Information

What Is Involved In Studying This Course?

You can choose the qualification that demonstrates the specialist knowledge and skills at the level you have developed, such as:

  • Sales
  • Customer support
  • Stock control
  • Processing fresh goods
  • Visual merchandising
  • Management.

You will learn on the job in the work environment and compile a portfolio of evidence for assessment.

Sales Professional - These qualifications allow you to learn, develop and practise the skills required for employment and/or career progression in retail as a sales professional.

Visual Merchandising - These qualifications allow you to learn, develop and practise the skills required for employment and/or career progression in visual merchandising for retail.

Which Level is right for me?

Level 1
These qualifications are for those just starting out in the industry, helping them to learn, develop and practise the skills required for employment and/or career progression in the retail industry.

Level 2
These qualifications allow you to further learn, develop and practise the skills required for employment and/or career progression in the retail industry. At level 2 you can take the certificate as part of the retail apprenticeship.

Level 3
Management - These qualifications allow you to learn, develop and practise the skills required for employment and/or career progression in retail management. They provide the skills element of the advanced retail apprenticeship at diploma size.

What Careers Can This Lead To?

These qualifications can help you to progress in a wide range of retails roles, including:
  • Sales Assistant
  • Supervisor
  • Retail Manager
  • Visual Merchandiser.

What Is Involved With Delivering This Course?

To deliver these qualifications you will need qualified assessors - you can train internal members of staff or recruit specially.

You will also need suitable facilities to carry out the required training to enable learners to achieve industry standards.

Centres currently offering the City & Guilds NVQs in Retail Skills (7536) can gain fast-track approval to offer these qualifications. Download the form for fast-track approval from the centre documents section. 

To find all the resource requirements, download the qualification handbook from the centre documents section.

Level 1

These qualifications are for those just starting out in the industry, helping them to learn, develop and practise the skills required for employment and/or career progression in the retail industry.

There are three qualifications available at this level, with a unit route also available so learners can mix and match or just take individual units for CPD.

Download the latest Smartphone App for Retail Skills Level 1 
Apple App store >>
Google Play >>

For details about all units, download the course handbook from the centre documents section.

What Careers Can This Lead To?

These qualifications can help you to progress in a wide range of retails roles, including:
  • Sales Assistant
  • Supervisor
  • Retail Manager
  • Visual Merchandiser.

Level 1 Award in Retail Skills (7384-10)

Last Registration Date: 31 Oct 2017 Supportive services: SmartScreen Learning Assistant

Level 1 Award in Retail Skills

  • Accreditation No: 600/3947/4 This is a reference number related to UK accreditation framework
  • Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 7 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 19 - 56 This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable This is the total contact time a centre would typically commit
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/10/2018 This is the last date that a certificate can be issued

Level 1 Certificate in Retail Skills (7384-11)

Last Registration Date: 31 Oct 2017 Supportive services: SmartScreen Learning Assistant

Level 1 Certificate in Retail Skills

  • Accreditation No: 600/3948/6 This is a reference number related to UK accreditation framework
  • Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 19 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 63 - 129 This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable This is the total contact time a centre would typically commit
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/10/2018 This is the last date that a certificate can be issued

Level 1 Diploma in Retail Skills (7384-12)

Last Registration Date: 31 Oct 2017 Supportive services: Learning Assistant

Level 1 Diploma in Retail Skills

  • Accreditation No: 600/3949/8 This is a reference number related to UK accreditation framework
  • Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 37 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 130 - 246 This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable This is the total contact time a centre would typically commit
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/10/2018 This is the last date that a certificate can be issued

Level 2

These qualifications allow you to further learn, develop and practise the skills required for employment and/or career progression in the retail industry. At level 2 you can take the certificate as part of the retail apprenticeship.

There are three qualifications available at this level. A unit route is also available so learners can mix and match or just take individual units for CPD.

    Download the latest Smartphone App for Retail Skills Level 2
    Apple App store >>
    Google Play >>

    For details about all units, download the course handbook from the centre documents section.

What Careers Can This Lead To?

These qualifications can help you to progress in a wide range of retails roles, including:
  • Sales Assistant
  • Supervisor
  • Retail Manager
  • Visual Merchandiser.

Level 2 Award in Retail Skills (7384-20)

Last Registration Date: 31 Oct 2017 Supportive services: Learning Assistant

Level 2 Award in Retail Skills

  • Accreditation No: 600/3951/6 This is a reference number related to UK accreditation framework
  • Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 9 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 24 - 57 This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable This is the total contact time a centre would typically commit
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/10/2019 This is the last date that a certificate can be issued

Level 2 Certificate in Retail Skills (7384-21)

Last Registration Date: 31 Oct 2017 Supportive services: Learning Assistant

Level 2 Certificate in Retail Skills

  • Accreditation No: 600/4065/8 This is a reference number related to UK accreditation framework
  • Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 24 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 73 - 161 This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable This is the total contact time a centre would typically commit
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/10/2019 This is the last date that a certificate can be issued

Level 2 Diploma in Retail Skills (7384-22)

Last Registration Date: 31 Dec 2016 Supportive services: Learning Assistant

Level 2 Diploma in Retail Skills

  • Accreditation No: 600/3960/7 This is a reference number related to UK accreditation framework
  • Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 37 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 115 - 255 This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable This is the total contact time a centre would typically commit
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/12/2018 This is the last date that a certificate can be issued

Level 3

These qualifications allow candidates to learn, develop and practise the skills required for employment and/or career progression in retail management, or in retail as a sales professional or visual merchandising specialist.

There are six qualifications available at this level. A unit route is also available so learners can mix and match or just take individual units for CPD.

For details about all units, download the course handbook from the centre documents section.

What Careers Can This Lead To?

These qualifications can help you to progress in a wide range of retails roles, including:
  • Sales Assistant
  • Supervisor
  • Retail Manager
  • Visual Merchandiser.

Level 3 Certificate in Retail Skills (Management) (7384-30)

Last Registration Date: 31 Dec 2015 Supportive services: Learning Assistant

Level 3 Certificate in Retail Skills (Management)

  • Accreditation No: 600/4101/8 This is a reference number related to UK accreditation framework
  • Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 31 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 142 - 171 This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable This is the total contact time a centre would typically commit
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/12/2018 This is the last date that a certificate can be issued

Level 3 Certificate in Retail Skills (7384-31)

Last Registration Date: 31 Dec 2016 Supportive services: Learning Assistant

Level 3 Certificate in Retail Skills (Sales Professional)

  • Accreditation No: 600/3963/2 This is a reference number related to UK accreditation framework
  • Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 31 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 145 - 181 This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable This is the total contact time a centre would typically commit
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/12/2019 This is the last date that a certificate can be issued

Level 3 Certificate in Retail Skills (Visual Merchandising) (7384-32)

Last Registration Date: 31 Dec 2016 Supportive services: Learning Assistant

Level 3 Certificate in Retail Skills (Visual Merchandising)

  • Accreditation No: 600/3961/9 This is a reference number related to UK accreditation framework
  • Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 31 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 144 - 153 This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable This is the total contact time a centre would typically commit
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/12/2019 This is the last date that a certificate can be issued

Level 3 Diploma in Retail Skills (Management) (7384-33)

Last Registration Date: 31 Oct 2017 Supportive services: Learning Assistant

Level 3 Diploma in Retail Skills (Management)

  • Accreditation No: 600/4064/6 This is a reference number related to UK accreditation framework
  • Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 43 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 199 - 241 This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable This is the total contact time a centre would typically commit
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/10/2020 This is the last date that a certificate can be issued

Level 3 Diploma in Retail Skills (Sales Professional) (7384-34)

Last Registration Date: 31 Oct 2017 Supportive services: Learning Assistant

Level 3 Diploma in Retail Skills (Sales Professional)

  • Accreditation No: 600/4063/4 This is a reference number related to UK accreditation framework
  • Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 43 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 181 - 238 This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable This is the total contact time a centre would typically commit
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/10/2020 This is the last date that a certificate can be issued

Level 3 Diploma in Retail Skills (Visual Merchandising) (7384-35)

Last Registration Date: 31 Dec 2016 Supportive services: Learning Assistant

Level 3 Diploma in Retail Skills (Visual Merchandising)

  • Accreditation No: 600/4062/2 This is a reference number related to UK accreditation framework
  • Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 53 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 251 - 255 This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable This is the total contact time a centre would typically commit
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/12/2019 This is the last date that a certificate can be issued

Additional information for centres

Smart Screen

SMARTSCREEN IS AVAILABLE FOR THIS QUALIFICATION

SmartScreen is our online portal for tutor, assessors and learners that provides unit-specific support materials and tutor forums to complement the delivery and learning experience

Visit Smartscreen.co.uk >

Learning Assistant

LEARNING ASSISTANT IS AVAILABLE FOR THIS QUALIFICATION

Learning Assistant is an innovative and cost effective e-portfolio solution that allows colleges and training providers to dramatically improve the delivery of their vocational qualifications.

Learn more about Learning Assistant >

Here you can find all documents related to this suite of qualifications.

By clicking on the section headings below, you can access a variety of documents such as the qualification handbooks and assessment materials, Statements of Purpose, and recognition letters from industry and employers.

Some documents may be password protected. Passwords can be retrieved by logging in to WalledGarden.com and visiting the Administration section of the relevant qualification catalogue page.

Interested in delivering this qualification?

Find out more about how to become an approved City & Guilds centre or fill out our online customer application form

Like to offer these qualifications?

To offer this qualification please submit an application and we’ll help you get set up - you can become a City & Guilds qualification provider within 30 days.

MAKE AN APPLICATION

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