Travel and Tourism (SVQs) (4931)

Last Updated: 25 Apr 2016
These qualifications offers candidates an route into a successful career in the exciting travel and tourism industry. This qualification is part of the Apprenticeship framework.
These qualifications are aimed at learners currently working, or looking for work, as a visitor service travel agent.
Available to deliver in the following:
  • Scotland

Interested in delivering this qualification?

Find out more about how to become an approved City & Guilds centre or fill out our online customer application form

General Information

What Is Involved In Studying This Course?

You can choose the qualification that demonstrates the specialist knowledge and skills you have developed such as:

  • selling travel related products and services
  • implementing promotional activities
  • delivering customer service
  • researching destinations
  • developing itineraries.

How will I learn and be assessed?

You will learn on the job in the work environment, or in the classroom. Assessment will include a portfolio of evidence to meet the criteria of the qualification.

Which level is right for me?

SCQF Level 5
You are new to the travel and tourism industry and want to gain the skills you need to do your job well or get the foundations to move on to the next level of qualification.

SCQF Level 6
You've got a SCQF level 5 qualification in travel and tourism services, or lots of on-the-job experience. You're interested in moving on to a more responsible leadership role.

How long do they take?

Guided learning hours:

Guided learning hours are the hours you spend learning with your training provider or on your own. There are between 203 and 306 guided learning hours for this qualification, depending on the level and pathway chosen.

Usual course length
The qualifications can take anything from one to two years to complete.

What Careers Can This Lead To?

These qualifications can help you to progress in a wide range of roles in the travel and tourism industry including:

  • Travel agent
  • Tour operator
  • Travel representative
  • Team leader
  • Travel manager.

What Is Involved With Delivering This Course?

To deliver these qualifications you will need suitably qualified staff to carry out training and assessment.

You will also need suitable facilities to carry out the required training to enable learners to achieve industry standards.

Centres currently offering any of Level 2 and 3 Diplomas in Travel Service (4927) can apply for fast track approval to offer the relevant pathway of this qualification as follows:

  • Level 2 Diploma Travel Services - Leisure and Business (4927-21 ) can apply for approval to offer City & Guilds SVQ2 in Travel Services (Leisure and Business Travel Services) at SCQF level 5 (4931-51)
  • Level 3 Diploma Travel Services - Leisure and Business (4927-31 ) can apply for approval to offer City & Guilds SVQ 3 in Travel Services (Leisure and Business Travel Services) at SCQF level 6 (4931-61)
  • To find all the resource requirements, download the qualification handbook from the centre documents section.
  • There are no eligibility requirements.

    These qualifications replace the 4931-21 and 4931-31 of the same title.

    A1 Preliminary

    SVQ 2 in Travel Services (Leisure and Business Travel Services) at SCQF Level 5 (4931-51)

    Last Registration Date: 31 Mar 2021

    SVQ 2 in Travel Services (Leisure and Business Travel Services) at SCQF Level 5

    • Accreditation No: GL1Y22 This is a reference number related to UK accreditation framework
    • Type: SCQF This is categorisation to help define qualification attributes e.g. type of assessment
    • Credits: 29 Credits are a measure of the size of the qualification
    • Guided Learning Hours: Data unavailable This is the average contact time a centre would typically commit
    • Total Qualification Time: Data unavailable This is the total contact time a centre would typically commit
    • Key Stage: Data unavailable This shows the equivalent Key Stage level.
    • Last Certification: 31/03/2023 This is the last date that a certificate can be issued

    SVQ 3 in Travel Services (Leisure and Business Travel Services) at SCQF Level 6 (4931-61)

    Last Registration Date: 31 Mar 2021

    SVQ 3 in Travel Services (Leisure and Business Travel Services) at SCQF Level 6

    • Accreditation No: GL2023 This is a reference number related to UK accreditation framework
    • Type: SCQF This is categorisation to help define qualification attributes e.g. type of assessment
    • Credits: 34 Credits are a measure of the size of the qualification
    • Guided Learning Hours: Data unavailable This is the average contact time a centre would typically commit
    • Total Qualification Time: Data unavailable This is the total contact time a centre would typically commit
    • Key Stage: Data unavailable This shows the equivalent Key Stage level.
    • Last Certification: 31/03/2025 This is the last date that a certificate can be issued

    Here you can find all documents related to this suite of qualifications.

    By clicking on the section headings below, you can access a variety of documents such as the qualification handbooks and assessment materials, Statements of Purpose, and recognition letters from industry and employers.

    Some documents may be password protected. Passwords can be retrieved by logging in to WalledGarden.com and visiting the Administration section of the relevant qualification catalogue page.

    Interested in delivering this qualification?

    Find out more about how to become an approved City & Guilds centre or fill out our online customer application form

    Like to offer these qualifications?

    To offer this qualification please submit an application and we’ll help you get set up - you can become a City & Guilds qualification provider within 30 days.

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