Support materials

We provide a range of support materials to help you achieve your e-Quals qualification, including free downloads.

1. Teaching and learner support
We have been working with Heinemann and Hodder and Stoughton to produce support materials for candidates and tutors. For further information, please visit the following websites:

www.heinemann.co.uk
www.madaboutbooks.com

Heinemann have also produced text books for the Level 2 Diploma in Systems Support and the Level 2 Diploma in Software development. Click here to go directly to the Heinemann website.

gtslearning have developed courseware to help prepare students for Diploma in Systems support units 401 "Maintaining equipment and systems" and 402 "Customer Support Provision". Click here to find out more about this support material. Click here to go directly to gts site.

2. Sample multiple choice papers
Click on the links below to view sample papers for some of the e-Quals units. Further papers will be ready soon.

3. Glossary of terms
The files below provide further guidance on terms used in the qualifications, click on the appropriate link.

4. SmartScreen
SmartScreen is the City & Guilds portal for learning support. It contains:

• career services
• discussion forums
• study aids
• course information

Have a look at www.smartscreen.co.uk