Legal notices

Copyright

All website design, text, graphics and the selection and arrangement thereof are works protected by copyright and any unauthorised reproduction, whether in whole or in part, is prohibited.
©2006 The City and Guilds of London Institute. All rights reserved. City & Guilds and the Institute of Leadership & Management (ILM) are trade marks of the City and Guilds of London Institute.

City & Guilds is a registered charity established to promote education and training. Registered Charity 312832

Disclaimer

"City & Guilds" in this disclaimer applies to each part of the City & Guilds Group which consists of the City and Guilds of London Institute and the Institute of Leadership & Management (ILM).

City & Guilds is providing this site and its contents on an "as is" basis and makes no representations or warranties of any kind with respect to this site and its contents. City & Guilds disclaims all such representations and warranties, including warranties about the accuracy, completeness or suitability for any purpose.

Neither City & Guilds nor any of its employees or other representatives will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims to third parties.

Even if data encryption is used, the security of information transmitted via the Internet cannot be guaranteed. Any losses incurred or sustained by users who transmit information by electronic means shall be borne solely and exclusively by such user and in no event shall any such losses in whole or in part be borne by City & Guilds.

On-line Privacy Statement

Definition
"City & Guilds" means The City and Guilds of London Institute and any brand of the City & Guilds Group.

Protecting your privacy
Your right to privacy is very important to City & Guilds. We recognise that when you choose to provide us with information about yourself, you trust us to act in a responsible manner. We believe this information should only be used to help us provide you with a better service. That is why we have put a policy in place to help protect your personal information.

What information do we collect?
In general, you can visit most areas of our website without telling us who you are or revealing any information about yourself. Our web servers currently collect the domain names of visitors and this information is tabulated by our web service provider to measure various statistics but is not released to any other party. If you enter an e-mail address or provide other information, perhaps via a comment or feedback form, unless specifically stated otherwise, such information is not shared or released to any other party.

Where you are a member of one of City & Guilds'' approved centres and have been authorised to access the Walled Garden area of our website, for security reasons you are required to provide certain personal information. This helps City & Guilds ensure that we are communicating with the correct person when changing or updating access rights to this secure area.

Ensuring your information remains secure
City & Guilds is a member of the BT-Trustwise Secure Sire Programme. So if you are from one of City & Guilds'' approved centres you can learn more about our website and check that we really are the owners of the website before you submit any sensitive or confidential information. Please see the page at www.walled-garden.com for more information.

We safeguard information according to established security standards and procedures, and we continually assess new technology for protecting that information.

Ensuring information is accurate
Keeping your information accurate and up to date is important to City & Guilds. If you find that information relating to you is incomplete, inaccurate or not current, please e-mail us at the address listed below. We will endeavour to correct any wrong information as quickly as possible.

Sharing information
Employees of City & Guilds may access information about you to maintain your records or to help improve our service to you. Information may also be exchanged between companies within the City & Guilds Group. City & Guilds will not provide any of your personal information to other companies or individuals without your permission. However, we may need to provide information to third parties to deliver specific services to you, or to the Government for statistical surveys. Additionally, our website may provide links to tohewr websites and since we do not have any control over these, we encourage you to review their privacy policies.

Use of cookies
The use of cookies by City & Guilds is limited. However, we believe that cookies enable us to provide you with a better service by allowing us to understand which areas of the website are popular and which are not. Many improvements and updates to the site are based on the data derived from these cookies, such as the total number of visitors and pages viewed. These cookies do not track individual information. Most browsers are initially set to accept cookies.

What is a cookie?
A cookie is a small text file place on your hard drive by our web page server. These cookies do not collect personally identifiable information. Cookies are very commonly used on websites and do not harm your system. By configuring your preferences or options in your browser, you have the opportunity to decide if and how a cookie will be accepted.

Cookies can also be used when you (authorised by an approved centre) log into the secure area of our website known as the Walled Garden (see www.walled-garden.com). Once inside the Walled Garden, a cookie is established for the duration of your session and helps ensure that you are constantly identified as a true person navigating and using the facilities within the Walled Garden. If you choose to disable cookies in your browser, you can still access all areas of the website except the Walled Garden.

Secure transmission of data
When you, as authorised by an approved centre, log into the Walled Garden, your connection to and inside the Walled Garden will be established by a combination of a cookie and using what is known as a Secure Socket Layer (SSL).

What is a Secure Socket Layer (SSL)?
This technology secretly encodes information that is being sent over the Internet between your computer and the City & Guilds web server, helping to ensure that your information remains confidential.

Data Protection Act
City & Guilds intends to comply with all relevant legislation including the Data Protection Act. All organisations have responsibilities under the Act regarding the implementation of procedures and practices to adequately secure information of a personal nature and not to disclose such information unless under certain conditions.

Feedback
City & Guilds welcomes comments and questions on this policy. Questions regarding this statement should be made to privacy@city-and-guilds.co.uk.

Disclaimer
City & Guilds will make every effort to ensure that the information on its website is accurate. However, City & Guilds cannot guarantee this, and accepts no liability for any information given via this website.