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Technical Qualifications FAQs

Below are the answers to some of the most frequent questions we’ve been asked about City & Guilds Technical Qualifications.

Results issued

Please note - results for individual modules will start to appear on Walled Garden from 2nd August

Technical Qualification Results

When will our Technical learners receive their results?

Level 3

Results for June exams and synoptic assignments will start to appear on Walled Garden from the afternoon of 2 August 2017. Please note that results for Employer Involvement and any optional units may start to appear before this date.

Results for overall qualification grades will start to appear from afternoon of 4 August 2017. All Level 3 results are due to be on Walled Garden by 7 August 2017.

Level 2

Results for June exams and synoptic assignments will start to appear on Walled Garden from the afternoon of 9 August 2017.

Please note that results for Employer Involvement and any optional units may start to appear before this date.

Centres may start to see component outcomes appearing on Walled Garden before the results date.

For both Level 3 and Level 2 qualifications, if results have been submitted late we cannot guarantee that results will be released to these timescales.


What will appear on Walled Garden?

Component results for the following:

  • Synoptic assignment – grade
  • Theory exam: April/May – grade, June – grade*
  • Employer Involvement – this will be a pass/fail result
  • Optional units (where applicable) – this will be a grade, as entered by the centre, assuming there were no quality issues during moderation
  • Any centre assessed unit components – this will be a grade, as entered by the centre, assuming there were no quality issues during moderation.

*The highest grade will be taken forward to qualification outcome. For example, if a candidate sat and passed the April test, then re-sat the test in June and achieved a better grade, the better grade will be the one that contributes to the qualification grade.


Will it tell me if the learner has achieved the qualification?

Yes, but please note that Walled Garden will only show the qualification grade if a learner has achieved all of the required assessment components, including Employer Involvement, optional units and any other centre assessed components as indicated in the relevant qualification handbook.


How will I know if my learner has failed an assessment?

Walled Garden will show fail grades for theory exams and synoptic assignments, for any learners who may have failed these assessments.

If a learner has failed any of the mandatory assessments, including required optional units and employer involvement, this means the learner will not achieve the overall qualification.


If my learner sat both the April and May exams, which result counts?

The highest grade for the exam component will be taken forward to the qualification grade.


Will we get learners actual marks for the tests and assignments?

We will provide centres with a breakdown of their theory exam and synoptic assessment results, including actual marks and grade boundaries, for each learner. This will be available by 11 August for Level 3 and 15 August for Level 2.


What other information will we get about the tests?

We will make the June exam paper and mark scheme, for all Technical qualifications, available from the week commencing 7 August 2017 for Level 3 and from 11 August 2017 or Level 2. These documents will be available on the website, on the relevant qualification pages, and will not be password protected.


Will there be a Chief Examiner or Principal Moderator report?

We will provide a Qualification Report which will highlight strengths and weaknesses on a national level per technical qualifications for the exams and synoptic assignment. This will be available from end August, on the City & Guilds website, on the relevant qualification pages.


How will we know if our assignment marks were changed during moderation?

All centres will receive a Moderator feedback report for each synoptic assessment, which will provide information on the accuracy of centre marking, including the final marks decision. These reports will also provide feedback and guidance on the collection of evidence and centre administration.


What if my marks differ from the marks submitted through the Moderation Portal. Why is there a difference?

The moderation process is where City & Guilds moderators carry out sample remarking of centre marked work to determine how closely the centre’s marking aligns with the common standard. There are three potential outcomes from the moderation process. These are:

  1. centre marks are accepted where centre marking is found to be within tolerance of the agreed national standard for the qualification
  2. moderator marks are accepted, where centre marking is outside tolerance and marks for all learners are available
  3. centre marks are adjusted, where centre marking is outside tolerance and moderator marks for all learners are not available. In these instances, an adjustment is calculated for all learners based upon the marking of the sample.

Detailed information on the process and outcome of moderation is available in the Marking and Moderation Guide which can be found on the City & Guilds website, here.


What if there are grades missing for some components?

The deadline for entering results for synoptic assignments was 19 May 2017.

The deadline for entering results for all other centre assessed assessments on the Moderation Platform was 16 June 2017. This included optional units, Employer Involvement, and any other centre assessed component.

Where centres entered their marks and uploaded sample candidate evidence, the moderation process will have taken place, and final results should be available. If any component result is missing, centres should contact the Moderation Support Team (contact details are at the end of these FAQs).

Where centres did not upload their marks and results by the advertised deadlines, City & Guilds cannot guarantee publication of the results to the timescales.


What feedback will centres receive as to whether Employer Involvement has been met/not been met?

If the learner has not completed their employer involvement, they will not achieve the qualification. The employer involvement is a mandatory part of each KS5 (post 16) technical qualification.

Employer involvement is not part of the KS4 Technical Awards.

The Moderator feedback report also contains information on whether the Employer Involvement requirement was met, with examples of good and poor practice where relevant.


I have the results, what next?

You can organise to release your results for the qualification grade and the component grades as you see fit and as suited to your centre and learners needs. Some centres are arranging a results day for 7 and 14 August 2017 to share results with their learners. You can share results with learners as soon as you receive them.


Will my learners receive a paper certificate, and if so when?

Yes, learners will receive paper certificates unless the centre has opted out of paper certificates.


When will our learners receive their certificates?

Certificates should be received no later than 5 working days after the results are visible on the Walled Garden.


What type of certificates will my learners receive?

In addition to the results on the Walled Garden, your learners will receive an overall qualification certificate which will display the title of the qualification and the grade.

They will also receive a CUC (certificate of unit credit) showing all the assessments they have received as part of the qualification, including

  • synoptic assignment
  • theory exam
  • optional units
  • Employer Involvement
  • any other centre assessed components.

What is displayed on each certificate?

The qualification certificate will show the qualification title and the overall grade the learner has achieved.

The CUC will show the components the learner has achieved as part of their qualification, and their corresponding grade for each component. Certificates do not show learners’ marks.


Can a learner’s result be remarked – could their marks go up, stay the same or go down? Can I appeal a result?

A review of marking is available for theory exams and synoptic assignments. This is available at candidate level for the theory exams, but only at centre cohort level for the synoptic assignments. Because centres mark their own synoptic assignments, they cannot appeal the synoptic marking. They can appeal the moderation process, which may have resulted in City & Guilds adjusting their marking either up or down.

Information on the process is detailed in the Enquiries and Appeals document available in this document

This document explains the process that centres, and in some cases learners, need to go through where either wish to question a decision made relating to any of the following bullet points, and also includes the fees associated with each stage of the process, a glossary of terms and points of contact at City & Guilds for Enquiries and Appeals.

  • examination results
  • decisions regarding qualification (approval risk) status
  • moderation of internally-marked assessments
  • decisions concerning the withdrawal or suspension of centre/qualification approval
  • decisions, penalties and sanctions resulting from a malpractice investigation; and
  • outcomes of applications for access arrangements or special consideration.  

How long do I have to appeal a result?

You can appeal a result up to 40 working days after the date the result is issued. For Level 3 Technicals this will be by 3 October 2017. For Level 2 it will be by 10 October 2017.


How is the overall qualification grade calculated?

The overall qualification grade is based on the theory exam and synoptic assignment, taking forward the learner’s best grades. Each one of these has a different weighting towards the final qualification grade, and this is detailed in the relevant qualification handbook.


Where can we find out the grade boundaries for Technical qualification assessments?

City & Guilds will contact each Technicals centre separately and will share with that contact, a list of candidate results, including marks and grade boundaries for each assessment.

This will be done by 11 August 2017 for Level 3, and by 18 August 2017 for Level 2.


What about the qualification grade boundaries?

The qualification grade boundaries are the same for all technical qualifications, and this can be found detailed in the handbooks.


My learner was absent for the re-sit – what happens next?

All learners have two opportunities to achieve the theory exams and synoptic assignments. The next sitting of the theory exams will be in early Spring 2018 (an exams timetable will be published on the City & Guilds website at the beginning of August 2017). The next opportunity to sit and submit evidence for the synoptic assignments will be the 2018 synoptic assignment window, which opens 1 February 2018, deadline for submission of evidence is 18 May 2018.


If a learner has passed their synoptic but failed their theory exam can the synoptic result be carried over to the next year if they wanted to re-sit just the dated exam?

Yes, assuming the learner has not yet sat and failed a re-sit of the exam. Each learner has two opportunities to sit the theory exam. The next sitting of the theory exams will be in early Spring 2018.


What if I have any further questions?

Please contact our Moderation Support Team at the following contact details:

E: moderationsupport@cityandguilds.com

T: 01924 206 719

About City & Guilds Technical Qualifications

What are City & Guilds Technical Qualifications?

Our new Technical Qualifications for 14-19 year olds deliver up-to-date and relevant skills in a specific industry sector.

Our Technical Qualifications have been designed for progression; supporting learners onto the next step, whether that’s to university, onto an apprenticeship or straight into a job.

They can be combined with City & Guilds Workplace Skills to form City & Guilds TechBac. Alternatively, they can be delivered as stand-alone qualifications or alongside GCSEs or A Levels.


What is a City & Guilds Technical Qualification equivalent to?

Our Technical Qualifications, which sit at the heart of TechBac, are comparable to academic alternatives in terms of rigour and quality.

  • Key Stage 4 (14-16) Level 2 Technical Award is equivalent in size to one GCSE
  • Key Stage 5 (16-19) Level 3 Technical Qualifications vary in size, but are typically much larger than an A Level. At Level 3, they carry UCAS points
  • Key Stage 5 Level 2 Technical Certificates are 360 or 450 GLH. These qualifications will be reported in the new headline measures from 2017

What certification does a learner get?

Successful learners will receive:

  • A Technical Qualification certificate outlining the units/modules achieved and the overall grade

Is there a minimum or maximum guided learning hours (GLH) for the work placement skills?

There are no GLH relating to work placements for the Employer Involvement requirements.


How can we identify a Technical Qualification by its title?

Technical Qualifications will always have a title that contains either 'Technical Award', 'Technical Certificate' or 'Technical Diploma'.


Are Learner Journals available for Technical Qualifications?

Learner Journals have been produced by publishing, for some but not all Technicals. They are listed on Walled Garden if available.


Assessment

If candidates fail the exam, do they have to resit the full qualification or just the exam?

If a candidate fails the exam they will need to resit the exam in order to gain the full qualification. However their results for the other components (synoptic assessments, employer involvement, optional units) will be carried over.


Do we pay for the exam resit?

Yes, we will charge £10 for each exam resit.


Can a centre book a candidate in for both exam dates?

Yes, there is no reason for a centre not to book a candidate in for both exams (i.e. for both the April and June exams), if they are concerned that the candidate may require a resit. Please note that if they book in for a resit for the paper test and do not cancel the booking, the centre will be charged for the cost of printing and delivering the paper to them.


If a candidate sits the April exam can they resit on the June exam?

Yes.


If a candidate passes their first exam in April, then decides to resit the exam again in May/June in hopes of improving their results, which score will stand?

The best score will always be the one that counts.


Will a candidate find out their results from the April exam before the June exam date?

Yes, candidates will get results from the April examination at the start of June. This leaves enough time to make bookings for the June resit if required.


Is there an option to choose between a paper-based or online exam for all City & Guilds Technical Qualifications? 

The only Technical Qualification which does not offer online exams is the Level 3 Technical in Engineering, which, due to the nature of the exam, means that we cannot deliver online. All other Technical Qualifications have the option to choose between paper-based or online for all exams. Level 3 Technical in Engineering is currently the only exception, and we will continue to provide paper and online tests for all qualifications going forward, unless the content makes it impossible.


Are tutors allowed to see the exams after all learners have completed them?

No, exams are not available for tutors to see once the candidate has completed them and submitted their responses. Paper exams need to be stored securely before and after the test, and should be returned in no more than 24 hours to ensure we meet our timescales for publication of final results.


Can tutors retain any spare exam papers?

No. All spare papers and exam papers must be returned in no more than 24 hours.


Can tutors photocopy and retain a copy of the paper-based exam?

No, this is not permitted. 


Will past papers be made available as samples in the future? 

We intend to expand our bank of sample exam papers. Current papers will only be released as samples once the marking and the issue of results is completed.  


Will online mock tests be available so learners get a feel for what it will be like to take the assessment online?

Yes. There is a mock test for e-volve, which is not subject specific, but can show a learner what evolve looks like. The example questions we already supply, gives the learner a flavour of the types of questions at subject level. 


Is there any guidance on using extra paper for further evidence? Can they use the format supplied by JCQ?

In line with JCQ requirements, if any additional answer sheets are used, the learner will need to indicate how many additional pages have been used. The additional pages must then be stapled to the back of the exam paper, clearly labelling them with the candidate’s name, candidate number and centre name in BLOCK CAPITALS.


I have a learner with particular needs who requires additional time to complete their exam. How do I apply for this and what is the deadline on when the application needs to be done?

To add extra time to a candidates exam, you must apply for this prior to booking in the exam. Extra time cannot be added after the test is booked. To apply for permission for extra time, you need to book this through Walled Garden, which will give you an instant response.

For e-volve exams only, you need to add on the extra time when scheduling the test. If you need more than 25% extra time, City & Guilds will need to schedule the test for you.

For more information on extra time or other access arrangements, please call 0207 294 2772 or email policy@cityandguilds.com.


If a candidate fails to show to the first sitting of the exam, does this count as their first attempt?

If a candidate fails to show to the first sitting, they will automatically be marked down as absent. The automatic absenting will ensure the first exam does not count as one of the two attempts.


How do learners get booked in to resit their April/May exam for the June series?

The week commencing 22nd May, you will receive an email with your resit booking form to book learners who need to resit their April/May exam in June.

If learners need a paper exam resit, return resit booking forms for June exams to technicalsresits@cityandguilds.com by 9 June.
If learners need an e-volve exam resit for their April/May exams, book their resit for June exams through Walled Garden by 9 June.

If your learners want to resit their e-volve exam on a paper version, book them using the resit booking form you will receive the week commencing 22nd May. Return the resit booking form to technicalsresits@cityandguilds.com by 9 June.

Please note that the resit booking form is for candidates taking resits only. All other candidates must have their entries made by 8 May.


How do I order enlarged question papers?

Please email policy@cityandguilds.com to request any modified question papers, including enlarged and Braille papers. This should be done at least three months before the exam. The candidate must be entered for the paper-based version of the exam.


When will our Technical students receive their results, for all components and the overall qualification grade?

All qualification results will be published on Walled Garden by the 15th of August..

This includes second window dated exams, optional units, Employer Involvement, synoptic assignments, internally marked modules and final overall qualification results.

However, if evidence has been submitted late this could lead to delays.

Please note that results for individual modules will start to appear on Walled Garden from 8 August 2017.


How do we request for post-results services for City and Guilds Technical Qualifications?

Contact the City & Guilds Policy Team on the below:
E: policy@cityandguilds.com
T: 020 7294 2772


Can a student’s result be remarked, what’s the impact – could their marks go up, stay the same or go down?

A review of marking is available for written or practical examinations.

Please read this document on further details referring to the Enquiries and Appeals Process for qualifications and how to apply.

This document explains the process that centres (and in some cases candidates) need to go through where either wish to question a decision made relating to any of the following bullet points, and also includes the fees associated with each stage of the process, a glossary of terms and points of contact at City & Guilds for Enquiries and Appeals.

  • Examination results
  • Decisions regarding qualification (approval risk) status
  • Moderation of internally-marked assessments
  • Decisions concerning the withdrawal or suspension of centre/qualification approval
  • Decisions, penalties and sanctions resulting from a malpractice investigation; and
  • Outcomes of applications for access arrangements or special consideration.

What happens if a learner fails any part of the Technical Qualification?

Unfortunately, if a student fails any part of the assessment involved in a City & Guilds Technical Qualification, they will need to re-take the course again.


When will our students receive their certificates?

3 – 5 days after the results are visible on the Walled Garden.


Will our centre be charge for a lost certificate?

If requested within one calendar month from the date of the certificate issue, we will replace the certificate at no charge. Over one month from the date of issue, there is a £44 fee for this service, which will be charged to your centre account.


How do we make changes to a student’s name that spelt wrongly?

Contact centresupport@cityandguilds.com who will be able to assist you. Please make sure to include in your email, the students full name and student ID number.


What is your Appeal process?

It is our aim to treat each case fairly and consistently. However, if you disagree with a decision we have made, you can appeal against that decision.

There are three stages:

  • Enquiry – Stage 1
  • Appeal – Stage 2
  • Independent Appeals Board – Stage

Please read this document on further details referring to the Enquiries and Appeals Process for qualifications and how to apply.

Quality assurance

What is the quality assurance process?

For our Technical Qualifications

Technical Qualifications are subject to quality assurance monitoring in the following ways:

  • External moderation of practical synoptic assessment
  • External quality assurance of other centre assessed components, e.g. optional units 
  • External marking of externally set examinations
  • External sampling of employer involvement (at Key Stage 5 only)

The quality assurance process is rigorous, and follows the following processes:

  • At Key Stage 4 (14-16) and Key Stage 5 (16+), all centres wishing to offer the qualifications will receive a centre visit from one of our EQAs as part of the qualification approval process
  • At Key Stage 5, qualification approval will also include a review of the centre’s plans for employer involvement at approval. Moderation will also involve a sampling exercise of employer involvement, towards the end of the Technical Qualification delivery.

Are Standardisation External Quality Assurers (SEQAs) only for TechBac?

No. Standardisation External Quality Assurers are responsible for managing teams of External Quality Advisors (EQAs), in all qualifications that have use of them.


Do QAPs (Quality Assurance Process) have to be submitted every year?

No, only for initial approval.


Students

Can I request for my marks to be remarked?

Yes – A review of marking is available for written or practical examinations.

Please read this document on further details referring to the Enquiries and Appeals Process for qualifications and how to apply.

This document explains the process that centres (and in some cases candidates) need to go through where either wish to question a decision made relating to any of the following bullet points, and also includes the fees associated with each stage of the process, a glossary of terms and points of contact at City & Guilds for Enquiries and Appeals.

  • Examination results
  • Decisions regarding qualification (approval risk) status
  • Moderation of internally-marked assessments
  • Decisions concerning the withdrawal or suspension of centre/qualification approval
  • Decisions, penalties and sanctions resulting from a malpractice investigation; and

Outcomes of applications for access arrangements or special consideration.


How do I request for a lost certificate?

You need to ask your centre to do this for you.

If your replacement certificate request is within one calendar month since the date your certificate was issued, please contact your centre and they will request the replacement.

If it is more than one calendar month since the date your certificate was issued, please use our replacement certificate service. There is a £44 fee for this service.

Please visit the replace and amend certificates webpage for more information.


I am unable to contact my centre or college, how do I request for my results and certificate?

You must first raise the matter with your course provider/centre using their formal complaints/appeals procedures. If after doing this, you are still not getting a response, you can follow up with City & Guilds complaints procedure, by emailing feedbackandcomplaints@cityandguilds.com or by contacting City & Guilds learner support team on the below details:

T: 0844 543 0033
E:learnersupport@cityandguilds.com
Opening hours: Monday to Friday 08.00h-18.00h
*Calls to our 0844 numbers cost 5 pence per minute plus your telephone company’s access charge.


UCAS points

Do Technical Qualifications carry UCAS points?

All of our Level 3 Technical Qualifications carry UCAS points to provide opportunities for progression to university.

The Level 3 Core Maths, and the Level 3 Extended Project which can be delivered alongside a City & Guilds Technical Qualification, also carry UCAS points

Find out more about UCAS points and our Technical Qualifications.


When will we see our City & Guilds Technical Qualifications being advertised on University webpages? 

Universities tend to publish their prospectus in September, a year in advance. We are working closely with universities to ensure they include Technical Levels in their entry requirements on their websites.  


Do UCAS points show on their certificates? 

No, UCAS points do not show on any certificate. They are used as entry requirements to Higher Education only. 


Moderation process

What is moderation?

Moderation is a quality assurance process where City & Guilds review centre marking to ensure that it is consistent and meets agreed standards. It is carried out by moderators, who are trained to a national standard of marking. These moderators re-mark a sample of assessments from each centre. Their marks act as a benchmark to inform City & Guilds and centres whether the marking is in line with the national standard.


How does the moderation process work?

Once the practical synoptic assessment has been marked by the centre, the centre will submit the marks and a sample of work to the Moderation Portal. This sample is checked then re-marked by the moderator. There are three possibilities:

  • If the centre’s marks for the sample are within tolerance of the moderator’s marks, then the marks for all the learners at the centre are accepted
  • If the centre’s marking is more severe or lenient, the marks are adjusted to align them with the national standard
  • If the centre does not match the national standard, but there is not a clear, fair adjustment that can be made, a re-mark of the whole sample may be required

Once moderation is completed, the boundary marks for Pass, Merit and Distinction are set through the awarding process.


When will the moderator make contact with my centre?

First, the Moderation Support team will contact the centre to determine some key information about the centre’s delivery of the synoptic practical assessment. Then, the moderator can be allocated to the centre.

Moderator details will be provided to the centre by the Moderation Support team.

Once the allocation is confirmed the moderator will contact the centre to arrange next steps, for example a centre visit.


When does moderation take place?

Moderation takes place after the deadline for the submission of marks and evidence to City & Guilds. The precise timescales for submission of marks and evidence for the synoptic assessments, as well as the examination dates, are detailed in the City & Guilds Technicals Examination Timetable for 2017


What is the size of the sample re-marked by the moderator?

The sample size will depend on the number of learners at the centre. With small cohorts, the moderator may review the marks and evidence for all the learners; for larger groups it will be between 10 and 20 candidates. For more information, please see the Technical Qualifications – Guide to Marking & Moderation document.


How will the marks and assessment evidence be sent to the moderator?

The learner evidence will be prepared and gathered by the learners and tutors and then marked within the centre. The marks and a sample of evidence is then submitted to City & Guilds digitally via the Moderation Portal. If centres are unable to submit work digitally they must contact City & Guilds to discuss alternative options. For more information, please see the Technical Qualifications – Guide to Marking & Moderation document.


When will the moderation platform be available?

Access to the Moderation Portal will be provided to centres from mid-March. This is in good time to allow the centre to submit learner results and samples of evidence by the May and June deadlines.


Are samples of evidence (for moderation) required for each learner?

No. A sample of learners' grades and evidence will be requested by the moderator via the Moderation Portal. The sample will be dependent on the size of the cohort of learners.


Moderation verification

Does external verification play a part with Technical Qualifications?

Certain elements of the Technical Qualification will not be moderated, so will still be subject to an external quality review, such as the employer involvement in the delivery or assessment, or the optional units. This will take place remotely.


What are the advantages of moderation over verification?

With this type of internally-marked assessment there will always be variation between centres’ interpretations of the standards. Controlling this across large numbers of centre-based markers is impractical. Moderation is a mechanism to centrally adjust for this variation. Controlling the overall standard amongst a small group of moderators is more manageable with fairer results, and more consistent and reliable results nationally.


Do centres have to book the moderator for the observation of the synoptic assignment (practical test) or will the request come via the Exams Department?

The Quality Delivery Team will contact centres in February to discuss provisional dates for delivering the synoptic assessments. This will then be passed onto the moderators who will confirm the dates directly with the centre.


Moderation platform

What training will be provided for the moderation process?

There will be training and guidance for centres on how to conduct the practical end assessment and mark and submit evidence for moderation, along with support before and during the submission process:

  • On-going support will be provided by the Moderation Support Team. They can be contacted on the following details Monday to Friday 9am to 5pm:

ModerationSupport@cityandguilds.com

01924 206 719

  • A step by step guide to the process is provided in the Technical Qualifications – Guide to Marking & Moderation.
  • Once the Moderation Portal is rolled out to centres in March webinar training and guidance documentation will be provided to centres
  • Additional support materials such as standardisation materials and guidance on forms will be available on the website from mid-February.

How do I use the moderation platform?

The platform has been designed to simplify the submission of results and evidence for moderation and external quality assurance. Training and support will be provided to centres once the platform is rolled out in mid-March.


Will assessment evidence for all learners need to be submitted to City & Guilds?

For small cohorts we will need to see the evidence of all learners. For large cohorts a representative sample of evidence will be required for moderation.  Centres may also be required to submit additional learner evidence in some instances, which will be communicated by the moderator. For more information, please see the Technical Qualifications – Guide to Marking & Moderation document.


How can the evidence for the practical tasks within the practical end assessment be collected and submitted digitally?

For assignments, the evidence will be able to be captured in a form suitable for digital submission such as word, PDF, photographs, or video clips. Guidance on the type of assessment evidence is contained within the assessment pack.

Where observation of a performance is carried out, the tutor will be expected to make notes that adequately inform the marking decisions, using the practical observation form. The tutor will need to ensure that these notes provide a clear description of the quality of a learner’s performance. The tutor notes may also be supported with other forms of recording (for example photographic, audio, expert witness testimony). However, rich media evidence should only be used where it can support and supplement the evidence provided by the tutor observations. All evidence will need to be submitted in a digital format.

Where there is a significant practical element, the moderator may need to visit the centre and the Moderation Support team and the moderator will work directly with the centre to set up the centre visit.


Is there any other evidence I need to collect for the qualifications?

All evidence requirements for the assessments is specified within the qualification assessment packs.


How is work submitted to City & Guilds?

Work will be submitted through the Moderation Portal.


Moderation visits

What are the objectives of a moderation visit?

For certain qualifications ephemeral evidence plays a significant part in the assessment and evaluation of candidate performance. In these cases, the online moderation may be supported with a visit to the centre by the moderator. This will only be required in specified qualifications.

The objectives of the moderation visit are to:

  • Ensure that end assessment evidence gathered by the tutor is sufficient, valid and reliable enough to support any subsequent marking or moderation of the end assessments
  • Allow the independent collection of evidence by the moderator. This provides a benchmark which the tutor-produced evidence can be compared to, especially where photographic and video evidence cannot provide valid or complete backing to support tutor evidence

For more information, please see the Technical Qualifications – Guide to Marking & Moderation document.


When will the moderation visit happen?

The moderation visit if applicable will be arranged with the centre from the end of February-early May.

The date that is shown on Walled Garden is the final date that marks and evidence must be submitted onto the moderation platform for moderation to take place. For synoptic assignment this date is 19 May. This is the date shown on Walled Garden and the one you will need to select.


Will the moderation visit take place when a centre is marking synoptic assignments?

The moderation visit will take place at some point during the practical section of the synoptic assessment. The date of the moderation visit will be arranged by the Moderation Support team who will contact centres from the middle of February to determine potential dates.


If I don’t have a moderation visit, how will the marks for the synoptic assessment be moderated?

The marks will be moderated on the basis of the assessment evidence specified in the assessment pack and submitted via the Moderation Portal.


Will moderators answer queries from centres?

Moderators will contact centres to request learner evidence samples and may answer questions related to the moderation process that they are working through with the centre. However, they will not provide general support.

General support throughout the moderation process will be provided by the Moderation Support team and Customer Services as required.


What happens if the moderator finds evidence of malpractice?

If the moderator finds evidence of malpractice they will escalate initially to their principal moderator and the Quality team. This will then be forwarded to our Investigation & Compliance team for further investigation.

Employer Involvement

Is employer involvement required?

At Key Stage 5, Level 2 and 3, it is a DfE requirement that employer involvement is included in the design and delivery/assessment of the qualification. More information can be found in our Employer Involvement guidance


How do I submit an employer involvement plan?

Employer Involvement evidence and outcomes for learners will be submitted for quality assurance by the moderator through the Moderation Portal.


What happens if centres miss the submission deadlines for results and evidence?

If the deadline for the submission of learners’ marks and evidence is missed, City & Guilds cannot guarantee that the final grades will be issued to centres by the published dates. If a centre has any concern about meeting submission dates they need to contact the Moderation Support team.


Does the candidate or centre find the employer?

The centre is responsible for arranging all employer involvement activities.

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