Walled Garden

The Walled Garden is a free online administration service. It has been especially developed to enable City & Guilds centres to carry out a range of day-to-day functions quickly and efficiently via the internet. It is the preferred method of registering and administering candidates and requires authorisation from your Head of Centre to set up a user account.

Once you register with the Walled Garden you will benefit from an advanced customer-friendly facility that offers all the secure, services you need - 24 hours a day, seven days a week.

If you have any questions please call our Customer Relations team on +44 (0)20 7294 2840.

The Walled Garden provides you with:

Flexibility

• 'Cohort' management - customers can group candidates together for ordering
• Consolidated invoicing and ability to change frequency of billing
• Greater flexibility for delivering materials to multiple addresses and secure addresses for examination.

Ease of use and practicality

• User friendly screens - consistent for all order types including publications
• New candidate enrolment numbers created straight away
• Amend candidate details online
• Consistent display of product information - always online and up-to-date
• More information online, less paper
• Less reliance on contact centre with increased self service
• Able to register up to 1000 candidates in one order (current system only allows nine at a time).

Increased visibility of information

• Numerous online reports including order information, financial information and results information
• Improved order tracking. eg. online tracking of deliveries via link to DHL (couriers)
• Reduced paper 'mountain'. eg. nominal roll reports will be provided online for most customers
• More consistent outputs, terminology and forms for ease of understanding.

Improved reliability and accuracy

• Real-time information available to be checked by the customer
• Faster resolution of errors through better visibility of information
• Improved validation of customer orders to help minimise errors
• More consistency of process and more integrated system leading to faster turn-around of results
• Data more consistent from one common source - greater 'audit trail' of data changes.

Troubleshooting

Find out about how to reset your password or look up further details about our Order confirmation reports