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- Level 3 Diploma in Contact centre operations
(3412-04)
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About Centres
How to become City & Guilds centre? How do you change your centre details? Fill out the form on About Centres. Find out more.
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Contact us
Find out how to contact City & Guilds if you're a centre, employer or learner. Find our main email and postal addresses, telephone numbers and contact forms.
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What we offer centres
At City & Guilds, we develop programmes of learning, learning technology, certification & assessment, to support colleges, training providers & governments.
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19+ Loans information for Centres
The UK Government offers loans to students aged 19+ to pay for their course fees to study at level 3, 4, 5 or 6 so they can improve their career prospects.
- Award in Contact Dermatitis Prevention at SCQF Level 5
(6909-05)
- Level 2 Award in Contact Dermatitis
(6911-02)
- Level 3 in Contact Centre Operations
(3411-03)
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Contact Us - Employers
- Contact Centre Operations
(3411)
Covering all the essential knowledge and skills required for a successful career in contact centre operations, these qualifications are ideal for those who are not able to access workplace-based qualifications.
These qualifications are part of the Contact Centre Operations apprenticeship fram
Level 2
Level 3
- Contact Centre Operations
(3412)
Available at all levels, for new entrants and experienced team leaders alike, these qualifications develop a wide range of professional skills and knowledge needed for progression in contact centre operations, no matter which industry the learner is working in.
This qualification is pa
Level 2
Level 3
- Level 2 Certificate in Contact centre operations
(3412-03)
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Centre Contact Forms and Roles
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Centres
A City & Guilds approved centre is a local education provider, authorised to deliver and assess our qualifications. It helps your business attract learners
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Contact us about Assured | City & Guilds
Contact us about the City & Guilds Assured training recognition service using this short online form and we'll get back to you shortly.
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Help for centres
Help for Centres. Find out how to become approved; how to request replacement certificates; how to reset your Walled Garden password. Learn more.
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Contact Us
For more information about City & Guilds Techbac, Technical Qualifications or Workplace skills; fill out our enquiry form.
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Centres - Digital Credentials
- Level 2 in Contact Centre Operations
(3411-02)
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