Customer Service Advisor

Do you get on with most people?

Do you know what to say if someone is feeling lost and confused or angry and upset?

Have you thought about a career in customer service?

Most types of organisation employ people to deal directly with customers by answering their queries, providing information, selling products, helping to solve problems and resolve complaints.

There is a current shortage of skilled customer service professionals and if you have the right qualifications and experience you could find yourself in demand. Starting out in a customer service role can also be a good way to break into large organisations that you'd love to work for.

It's also worth remembering that there are very few job roles that don't need customer services skills, so whatever profession you end up in, these skills will be useful to you.

Customer Service Qualifications

The Certificate in Customer Service qualification will help you get started in customer service and will teach you the skills you need.

You can also learn while you earn with an Customer Service apprenticeship.

For further information, browse for a qualification using the qualifications finder.

Where to study

Search for a centre that offers your chosen qualification by using the Find a Centre search box (on the top right of each page).

KEY INFO

Type of work:
Customer facing.

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Who you could work for:
Any service industry where you may deal with customers on a face to face process or over the phone. Customer service underpins many industries.

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Likely hours:
This can vary dependant on the employment of the individual.

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Earning power*:
This varies depending on the specific role you are in.

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Perfect for you if you are:
A good communicator who enjoys working with a broad range of people customers or clients.

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You could even go on to:
Become a supervisor or manager within a customer service environment.

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*Remember

Salaries are only a guide. We've quoted average figures and there will be some variation around the country and from employer to employer.

Apprenticeships at City and Guilds

APPRENTICESHIPS

City & Guilds Apprenticeships cover 170 job roles in 28 industries

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