Form FTAP
Edition 2

Application for fast track qualification approval 
4417 – Certificate in Customer Service 
Fast track approval is a streamlined approval process for existing centres.  Typically, it is used when
•	a qualification is replaced or updated
•	approval for an N/SVQ would automatically entitle the centre to offer the corresponding VRQ.

The qualification(s) listed below indicate those you may currently offer that would now entitle you to fast track approval for the new qualification(s) listed adjacent to them. 

If you are unsure of your centre’s status regarding your eligibility for fast track approval, please contact your local regional/national office.  Once completed, please send this form to your regional/national office.
Centre name	     	Centre number	 	 	 	 	 	 		 		
Address	     	Postcode	     	
Region/nation		
Name of contact	     	E-mail address	     	Telephone number	     	
Please tick the boxes of the qualifications below you currently offer which will be replaced by the corresponding new qualifications that you would like to request fast track approval for 
Current qualifications offered:	New qualifications offered:		
Qualification number	Level	Title	Qualification number	Level	Title	Tick	
4	5	4	3	/	0	2	2	NVQ in Customer Service	4	4	1	7	-	0	2	2	Certificate In Customer Service		

	I confirm that		
1	a scheme of work has been completed for 4417	 	
2	I have read and understood the handbook and the qualification standards for 4417	 	
3	I have read and understood the assessments and marking guide for 4417	 	

Current qualifications offered:	New qualifications offered:		
Qualification number	Level	Title	Qualification number	Level	Title	Tick	
4	5	4	3	/	0	3	3	NVQ in Customer Service	4	4	1	7	-	0	3	3	Certificate In Customer Service	 	

	I confirm that		
1	a scheme of work has been completed for 4417	 	
2	I have read and understood the handbook and the qualification standards for 4417	 	
3	I have read and understood the assessments and marking guide for 4417	 	

I confirm that this centre has previously offered the qualifications as detailed above.  Where changes have taken place, a completed APU form, plus CVs of assessors/verifiers where appropriate, will be forwarded with this form.
If a new QAP form is required, the submission may be subject to a charge of £200.
I also confirm that all necessary resources for offering the new qualifications are currently in place.
I understand that, in order to process this application, City & Guilds may require further information possibly involving an EV visit, which may incur a fee.
Signature	     	
Name	     	
Date	      (dd/mm/yyyy)	
Please send this form to your regional/national office.  If you are unsure of the appropriate address, please refer to our website (www.cityandguilds.com) or telephone our Customer Contact Centre on 020 7294 2800.