Covid-19

Updated 9 July

Supporting customers –
Covid-19

We understand that these are extraordinary and unprecedented times, and we are working closely with education providers, employers and governments to monitor the Covid-19 situation, and putting in place measures to support our employees, customers and stakeholders.

Latest news – 09 May 2020, Ofqual consultation on the assessment and grading of vocational, technical and other general qualifications – now closed

We acknowledge that the Ofqual consultation regarding Grading and Assessments for Vocations Qualifications has now closed.

We will await further direction and information from Ofqual on the results and outcomes from the consultation. Once received, we will share with you our plans and approaches for the affected qualifications.

In the meantime we will be publishing further useful information and guidance on the three approaches and how they will apply to our qualifications over the coming week.

Latest news – 09 April 2020, Ofqual statement on Vocational and Technical Qualifications in 2020

Read the Ofqual statement


We appreciate that as your situation changes you will have many questions and concerns on delivery and supporting your learners and apprentices. From end-point assessment events to specific queries on certification or finance, we are on-hand to guide you through this difficult time.

Committed to supporting you

We are committed to supporting you, your staff and your learners in coming to terms with home working. We are making the following digital resources available to our customers:

  • eLearning materials to support the management of Covid-19
  • platforms and content to support distance learning
  • end-to-end solutions for apprenticeship delivery
  • tools to help apprentices work with a remote assessor to prepare for end-point assessment (EPA).

For more detailed information and guidance please visit the areas below.

Digital resources to keep learning live

Distance learning resources to support you and your learners to adapt to remote working.

Find out more

Submitting Centre Assessment Grades

Information for centres on submitting centre assessment grades in Walled Garden and the Head of Centre Declarations.

Find out more

Taking online tests at home

Updates on delivering City & Guilds E-volve tests remotely at home.

Find out more

Updates for Wales, Scotland and Northern Ireland

Latest guidance and statements for those delivering qualifications in Wales, Scotland and Northern Ireland.

Find out more

Summer exams for Vocational Qualifications

Confirmation of exam cancellations.

Find out more

General FAQs

Please find guidance to issues such as Test Papers and Returns and E-certs here.

Find out more

End-point assessment

For EPA customers - please read our guidance, FAQs and updates on this page, which will updated on a regular basis.

Visit the EPA page

Mitigation approaches - VRQs & NVQs

Please read our guidance including the scope of qualifications and learners.

Find out more

International Vocational Qualifications

If you are delivering IVQ’s, please view our latest guidance and FAQs here.

Find out more

ESOL Skills for Life

Please read the latest update and guidance for ESOL here.

Find out more

Advice and support – useful links

There is a wealth of advice and information you can access. Please visit the link below for more information.

Guidance and advice regarding coronavirus

City & Guilds Group statement

View the City & Guilds Group response to coronavirus, including updates on support for customers, frontline services and business continuity.

Download the statement

Functional Skills and Core Maths

If you are delivering Functional Skills (3748 legacy) & (4748 reformed) and/or Using and Applying Mathematics (3849) (Core Maths), please view our latest guidance and FAQs.

Find out more

Free Covid-19 course

This free e-learning module enables individuals with essential health and safety knowledge for a safe return to the workplace, and receive a digital credential.

Take the course here

Veterinary Nursing

Information and documents relating to the Veterinary Nursing Patient Based Assessment.

Find out more

Technical Qualifications

Please read our statement and update regarding Technical Qualifications.

Find out more

Delivering on screen tests at an employer site

Guidance for the running of City & Guilds E-volve on screen tests.

Find out more

Hard copy certificates

Please find more information on the temporary suspension of the print and delivery of hard copy certificates, and e-certs options.

Find out more