Updated 09 April

Supporting customers –
Covid-19

We understand that these are extraordinary and unprecedented times, and we are working closely with education providers, employers and governments to monitor the Covid-19 situation, and putting in place measures to support our employees, customers and stakeholders.

Latest news – Statement from Ofqual on an awarding approach for Vocational and Technical Qualifications, 25 March 2020

Read the statement


We appreciate that as your situation changes you will have many questions and concerns on delivery and supporting your learners and apprentices. From end-point assessment events to specific queries on certification or finance, we are on-hand to guide you through this difficult time.

Committed to supporting you

We are committed to supporting you, your staff and your learners in coming to terms with home working. We are making the following digital resources available to our customers:

  • eLearning materials to support the management of Covid-19
  • platforms and content to support distance learning
  • end-to-end solutions for apprenticeship delivery
  • tools to help apprentices work with a remote assessor to prepare for end-point assessment (EPA).

For more detailed information and guidance please visit the areas below.

Digital resources to support home working – on the house

To support you and your learners to adapt to remote working with online learning resources.

Find out more

Updates for Wales, Scotland and Northern Ireland

Latest guidance and statements for those delivering qualifications in Wales, Scotland and Northern Ireland.

Find out more

Delivering on screen tests at an employer site

Guidance for the running of City & Guilds E-volve on screen tests.

Find out more

ESOL Skills for Life

Please read the latest update and guidance for ESOL below.

Find out more

Hard copy certificates

Please find more information on the temporary suspension of the print and delivery of hard copy certificates, and e-certs options.

Find out more

End-point assessment

For EPA customers - please read our guidance, FAQs and updates on this page, which will updated on a regular basis.

Visit the EPA page

International Vocational Qualifications

If you are delivering IVQ’s, please view our latest guidance and FAQs here.

Find out more

Advice and support – useful links

There is a wealth of advice and information you can access. Please visit the link below for more information.

Guidance and advice regarding coronavirus

General FAQs

Please find guidance to issues such as Test Papers and Returns and E-certs here.

Find out more

Summer exams for Vocational Technical Qualifications

Confirmation of exam cancellations.

Find out more

Functional Skills and Essential Skills

If you are delivering Functional Skills (3748 legacy) & (4748 reformed) and Essential Skills, please view our latest guidance and FAQs.

Find out more

Technical Qualifications

Please read our statement and update regarding Technical Qualifications.

Find out more

City & Guilds Group statement

View the City & Guilds Group response to coronavirus, including updates on support for customers, frontline services and business continuity.

Download the statement

Taking online tests at home

Updates on delivering City & Guilds E-volve tests remotely at home.

Find out more