Covid-19

Updated 28 August

Supporting customers –
Covid-19

We understand that these are extraordinary and unprecedented times, and we are working closely with education providers, employers and governments to monitor the Covid-19 situation, and putting in place measures to support our employees, customers and stakeholders.


Latest news – 24 August 2020, Centre Assessment Grades – call to centres with unresolved issues to contact us urgently

As a result of our engagements with government we have informed centres who are yet to provide complete Centre Assessment Grade information that they need to do so by 4pm, on Tuesday 25 August. If this applies to your centre you must call our estimation team on 0300 303 53 52 to finalise any unresolved issues.

Read the joint statement from the Department for Education, Ofqual and FAB >


Results approach – clarification for VTQs

The statistical standardization approach that was used for A-levels was not used for vocational and technical qualifications (VTQs). Ofqual put in place a separate regulatory framework, designed to provide the flexibility needed to cater for the diversity of the landscape of VTQs. The model we used took into account work that learners had already completed, Centre Assessed Grades (CAGs) for assessments, previous centre and national performance and justification from the Head of Centre for any significant performance variation this year.

David Phillips, Managing Director City & Guilds and ILM statement:

“There has been widespread media coverage regarding the use of algorithms for A Levels and GCSEs over the past week.

“We wanted to reassure all learners studying City & Guilds qualifications that they have not been impacted by this issue. We have a robust Centre Assessed Grade (CAG) system in place and have been working closely with the regulators and centres throughout the process to ensure they are satisfied with our outcomes.” 

The VTQ framework

Under the framework for VTQs, we developed this model for issuing results in line with a set of principles. The framework allows, where necessary, to prioritise the issue of sufficiently valid and reliable results over the maintenance of standards. Although calculated results have been issued for many VTQs, we only used the statistical standardization process for the Extended Project Qualification which is a general qualification.

For VTQs our approach maximized the use of the most trusted evidence and we applied a robust form of quality assurance.

In many cases where Centre Assessed Grades (CAGs) formed part of the awarding approach, they were issued at unit or assessment component level (and not at qualification level) and this was not generally the only piece of evidence used. Most students had "banked" assessment results and so the CAGs have not, in most cases, weighed so heavily in VTQ qualification-level results.


Latest news – 30 July 2020, Centre Assessment Grades - Results

A reminder of the dates when results will be available to centres and learners:

  • Functional Skills - 31 July 2020
  • Essential Skills NI & Wales - 31 July 2020
  • ESOL - 31 July 2020
  • Technicals (Level 3) - 3 August 2020
  • VRQs (Level 3) - 11 August (centres)/ 13 August (learners)
  • Core Maths and Extended project - 13 August 2020
  • Technicals (Level 2) and VRQs (entry level to level 2) - 18 August (centres)/ 20 August (learners)

Please note that centre assessment grades that were submitted after the 1 July deadline, or those submissions that currently are being queried as part of our quality assurance process may not be available by the published results days.

To support the centre assessment grade process we have developed a short guide which gives an overview of the process and updated information on our Appeals process, both of these documents can be shared with learners.

Calculated results process guide    

Appeals for calculated results    

If you have any concerns about centre assessment grades submissions please contact estimation.quality@cityandguilds.com

Information regarding the next assessment opportunities (for fixed assessments) will be communicated directly to you. Please look out for specific communications and alerts on this topic.


 We appreciate that as your situation changes you will have many questions and concerns on delivery and supporting your learners and apprentices. From end-point assessment events to specific queries on certification or finance, we are on-hand to guide you through this difficult time.

Centre/EQA declaration form

We have now put in place an online declaration form for centres to complete, to provide assurances on the safety of the EQA face to face activities.

Fill out the form

Submitting Centre Assessment Grades

Information for centres on submitting centre assessment grades in Walled Garden and the Head of Centre Declarations.

Find out more

Taking online tests at home

Updates on delivering City & Guilds E-volve tests remotely at home.

Find out more

Updates for Wales, Scotland and Northern Ireland

Latest guidance and statements for those delivering qualifications in Wales, Scotland and Northern Ireland.

Find out more

General FAQs

Please find guidance to issues such as Test Papers and Returns and E-certs here.

Find out more

End-point assessment

For EPA customers - please read our guidance, FAQs and updates on this page, which will updated on a regular basis.

Visit the EPA page

Mitigation approaches - VRQs & NVQs

Please read our guidance including the scope of qualifications and learners.

Find out more

International Vocational Qualifications

If you are delivering IVQ’s, please view our latest guidance and FAQs here.

Find out more

ESOL Skills for Life

Please read the latest update and guidance for ESOL here.

Find out more

Hard copy certificates

Please find more information on the temporary suspension of the print and delivery of hard copy certificates, and e-certs options.

Find out more

Functional Skills and Core Maths

If you are delivering Functional Skills (3748 legacy) & (4748 reformed) and/or Using and Applying Mathematics (3849) (Core Maths), please view our latest guidance and FAQs.

Find out more

Free Covid-19 course

This free e-learning module enables individuals with essential health and safety knowledge for a safe return to the workplace, and receive a digital credential.

Take the course here

Veterinary Nursing

Information and documents relating to the Veterinary Nursing Patient Based Assessment.

Find out more

Technical Qualifications

Please read our statement and update regarding Technical Qualifications.

Find out more

Delivering on screen tests at an employer site

Guidance for the running of City & Guilds E-volve on screen tests.

Find out more