Page Updated 02 July

Appeals for 2021

The appeals process developed for TAGs allows candidates to appeal their grade.  Where a candidate believes they have not received the right grade, they may ask their centre to check whether an administrative or procedural error has been made. If the centre identifies an error, it should submit the revised grade to City & Guilds.

The timescale for the appeals process is 20 working days from receipt of the appeal, and an additional five days to process and any changes to results. This timescale applies for all appeals.

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Correcting errors

If you identify an error in results after they are visible on the Walled Garden, you can use this form to let us know. For example, if two learners with similar names have been mixed up.

For Functional Skills, ESOL Skills for Life and Essential Skills, please use the form below:

Complete the form

For the Extended Project, Technicals, Core maths, and VRQs, more information will be available soon.

Essential Skills

This document sets out the process for appealing against results issued in summer 2021 using Centre Determined Grades (CDGs) for Essential Skills Wales (3868) and Essential Skills – Northern Ireland (4800).

Appeals for Essential Skills

Functional Skills and ESOL

For Functional Skills and EOSL Skills for life, TAGs are only available as a last resort, where it is not possible to complete the assessment for that individual candidate. The centre must establish that the candidate is eligible for a TAG. If City & Guilds rejects the centre application at the eligibility stage, the centre can appeal this decision.

Candidates can also appeal their grade.

Appeals for Functional Skills and ESOL

Technicals and Vocational qualifications

The appeals process for these qualifications is based on the JCQ appeals process this year. 

Appeals for Technical and Vocational Qualifications

Extended Project and Core maths

For these qualifications, please refer to the JCQ appeals document.


This follows our standard appeals process, that can be found in the Appeals section on this dedicated page.