Emergency learner support

Updated 27 July

Keep learning live –
digital resources

Supporting delivery and your learners' progression through digital resources

Thank you for using our free resources

Over the last three months we have offered a range of free digital resources and support, to keep your learners engaged as we have adapted to the sudden shift in ways of working due to Covid-19.

The offer of our free resources will be coming to an end shortly at the end of August, but we wanted to highlight the brilliant response from you, our customers, in using these resources to support your learning programmes.

Since March we have been delighted to support you and reach over 80,000 learners through offering access to thousands of our SmartScreen packages, which have been tremendously popular particularly with our Hair and Business Admin customers.

Your feedback has been great to hear, and were proud to support you and you learners during such a difficult time. 

If you wanted to speak to us on this discounted offer or on how we can help you adapt to new models of delivery, please email directsales@cityandguilds.com.

Maths and English support – e-Functional Skills Reloaded and Open Assess

Keep maths and English learning live

Open Assess

We are offering access to Open Assess, which enables learners to practice ahead of their exams, with the ability for tutors to mark their test remotely.

Access to Open Assess is free. The online practice test platform is loaded with City & Guilds Functional Skills legacy and reformed practice tests, markable remotely by tutors to support assessment readiness.

You can access it via the dedicated page, and you will need to be and existing City & Guilds centre already signed up to use e-volve to use the platform.

Don’t forget if you are a Tutor, you can always tap into our existing maths and English SmartScreen resources (£350 per package). It supports remote maths and English learning, with resource guides and a significant bank of print and digital learning content for teachers/tutors and learners. Email directsales@cityandguilds.com for a trial.

Remote teaching and learning – TeachMeets

As you have moved from the classroom to working remotely, opportunities to share ideas and network with colleagues are a bit more limited. At the same time the sudden shift to remote teaching and learning has prompted fresh thinking on how maths and English can be delivered differently.

To offer you a place to connect with your peers, we have arranged some TeachMeets.

These sessions are an opportunity for practitioners (teachers, tutors, assessors and managers) to share some of the ideas they've had, approaches they've tried out, resources and tools that are working, and showcase some of the good practice they are developing.

Unlike our established webinars and face-to-face meetings, these new online sessions are an informal community of practice.

How does it work?

We will be hosting three live 90-minute web conferences. Participants can use the platform to share quick tips, ideas, experiences and best practice, or request longer slots to showcase their remote learning practice.

We will host and facilitate the session, but it’s your first hand experiences that we need. So sign up for event, book yourself a slot, and let’s start sharing! We will send back to you a summary of all the learning from the session.

We will be offering digital credentials to those participating in the sessions.

Find out more

Sign up for the webinars

Strengthen skills for the world of work – Workplace Skills

Take advantage of Workplace Skills – for free

We know how challenging it is to shift to remote delivery and keep learners engaged at this time.

We also know that employers want learners and apprentices to be developing a broader range of soft skills to be work ready, so we have pulled together key skills and behaviours from our Workplace Skills platform, and moved them into SmartScreen for free for a limited period.

Whether it’s communicating digitally, problem solving or driving independent learning, our Workplace Skills modules are a great way to complement technical learning and ensure learners are well rounded - whether they are working remotely or getting ready to enter the workplace once restrictions end.

13 skills areas are employer led and mapped to apprenticeship behaviours.  Learners can sharpen their skills via a mixture of videos, quizzes, pdfs, interactive tasks and decision-making scenarios that amount to over 14 hours of self- directed learning – particularly useful if they are currently furloughed or working at home.

Our Workplace Skills package is easy to deliver, freeing up your time with a single consistent set of resources you can trust, whilst enabling you to prove progression and access funding.

Here’s what’s on offer:

Independent learning


Communicating digitally

Using online resources

Writing for impact

Listening to understand

Understanding customers

Working in teams

Problem analysis

Speaking to influence

Designing solutions






Sign up here to access Workplace Skills

Electude – digital learning for automotive

The auto e-learning vehicle maintenance package offers a very wide range of engaging and interactive Electude content – with photorealistic graphics and simulations enabling learning by doing, honing of problem-solving skills and development of critical thinking.

This e-learning programme is the most sophisticated available on the market – more interactive than other products, with a highly engaging engine simulation programme.

  • Enables delivery of theory through interactive and engaging material, frequently preferred by learners to more traditional resources
  • offers more flexible delivery of demonstrations and other practical tasks by utilising e-learning material
  • means learner progress can be tracked and monitored and homework can be automatically marked
  • enables learners to see their progress and scores in the e-learning, allowing them to see what they still have to complete, and where they need to improve
  • helps tutors to see any specific areas of weakness that groups of learners may have – which can then be addressed
  • is designed for visual and kinaesthetic learners, as well as using serious gaming principles.

Fill in the form

From e-learning support via our SmartScreen platform to our EPA prep tool and ILM eWorkbooks, we have a range of distance learning resources to ensure your learners and apprentices keep on track.

E-learning resources on SmartScreen

We are committed to supporting you, your staff and your learners in coming to terms with home working. To support our customers during these difficult times, we've made some of our most popular SmartScreen packages available to access free of charge for a limited time. These include:

  • enhanced content to support distance learning, including interactive e-learning, videos, quizzes, and activity sheets
  • packages available in hair, beauty, building services engineering, professional cookery, carpentry & joinery, bricklaying, ESOL and business
  • e-learning materials to support you in the management of COVID-19

A selection of engaging FREE e-learning content on SmartScreen supports learner development and can be accessed remotely. Just register to enrol learners to offer effective distance learning.

  • Free of charge for a limited time
  • Access through a browser – nothing to install
  • Available 24/7 from anywhere in the world
  • Access at your convenience
  • Support learner development
  • Get your learners ready for when restrictions lift.

Management of Covid-19 – e-learning

Kineo, our sister organisation who are e-learning specialists, has developed e-learning courses to support your people with the management of Covid-19 as they come to terms with new ways of working. Along with ILM modules to support business continuity and remote working we’ve made these available FREE through SmartScreen.

There are short modules on each of the following:

  • Understanding Covid-19
  • Encouraging innovation
  • Implementing and maintaining business continuity plans and processes
  • Implementing change
  • Supporting remote or virtual teams

How can I access the SmartScreen packages?

Please bear with us while we work through a large number of requests. If you already have a SmartScreen account you will be able to place your order through your walled garden account on Monday 23 March.

Alternatively, fill out the form below and our digital sales team will be in touch.

ILM Leadership and Management eWorkbooks

Our eWorkbooks cover a range of leadership and management topics. Whether you’re looking for leadership training resources to deliver a new programme or you want to make better use of your time, ILM eWorkbooks will help you to get started quickly and easily.

Each eWorkbook is an interactive PDF suitable for desktop editing and tablet viewing. Choose from 15 leadership and management topics to support the delivery of great development programmes.

Our eWorkbooks include managing topics such as:

  • Managing risk
  • Managing change
  • Managing inclusively
  • Managing collaboration

How can I access the eWorkbooks?

For access to our eWorkbook resources to support you and your learners while homeworking, please provide us with contact details and select the topics you are interested in.

Please fill out the form below and our digital sales team will be in touch.

EPA preparation tool

Customers with apprentices doing end-point assessment with City & Guilds can now have FREE access to our web-based system that boosts an apprentice’s chance of first-time success. It suggests e-learning support targeting presentation and interview skills, reflection and analysis, to build confidence going into the assessment.

User-friendly technology takes the apprentice through a series of questions, to suggest material personalised to their apprenticeship standard and their confidence levels. The content is curated from across the web and covers areas like revision and exam skills, multiple choice test strategies, professional discussion and interview skills.

Watch our short video to learn more

How can I access the EPA preparation tool?

Access our EPA Preparation Tool over the next three months

E-portfolios – Get to Gateway and Learning Assistant

Now is a good time to focus on off-the-job learning with our end-to-end solution designed for home-based development. You can access this with no set up fee. User fees apply.

With content fully mapped to apprenticeship standards and created by experts at City & Guilds, you can be confident that on-programme learning is covered. Videos, case studies and quizzes continually challenge apprentices and, when they’re back in the workplace they can apply new-found knowledge:

  • Complete key tasks and online assessment
  • Access through a browser – nothing to install
  • Available 24/7 from anywhere in the world
  • Access to content fully mapped to standards
  • Track apprentice progress and offer support
  • Keep your programme moving – don’t lose funding
  • No minimum user numbers
  • No set up fee

How can I access Get-to-Gateway?

Visit the Get-to-Gateway pages to request a remote demonstration.

Find out more about Get-to-Gateway

Learning Assistant

Learning Assistant is City & Guilds and ILM’s digital learning solution supports all learning programmes, including apprenticeships.

Learning Assistant provides the programme structure with embedded assessment and quality assurance tools to support and improve the standardisation and allow teams and learners to work remotely, but stay connected in real time.

Here are six ways Learning Assistant can help during this time;

Standardisation – standardisation among delivery teams can be managed, by having a single point to access documentation and resources relating to qualification or standards

Reporting – management teams can customise and schedule reports from learner progress to team interactions. These can be exported and emailed to stakeholders such as employers

Programme builds – we provide the standards and qualifications which can then be enhanced upon to tailor the delivery including adding resources for delivery teams and/or learners. City & Guilds Apprenticeship Training Manuals are included where available free of charge.

Communication – tools to support the communication between the delivery teams, the learner and the employer supporting the apprentice through the on-programme journey. These include Planning, Review and Feedback as well as the recording of the 20% Off the Job requirements

Digital Forms – a new feature that allows administrators to create standardised forms that can be used as part of a review process, or a feedback form that is embedded within Learning Assistant creating an audit history.

Mobile Friendly and app – users can access LA on most mobile devices. Learners and Assessor can access LA through the LA Anywhere app

Learning Assistant is available worldwide and is a way to inspire, motivate and bring learning to life.

For queries on our digital platforms please contact directsales@cityandguilds.com.

Are you looking at ways to adapt to remote delivery, or facing challenges with recruiting learners? We can offer a range of support and guidance via the City & Guilds Group businesses of Oxford Group, Kineo and ILM, and other partners.

Adapting to virtual delivery

Looking at adapting your programs to virtual delivery? City & Guilds and our Group businesses, can help you explore new ways of working as well as tips and guidance on all things virtual delivery.

Kineo resources

Designing effective digital-first learning programmes

Learn how you can convert your face to face programs into virtual classrooms that improve your learner's experience.

Find out more

Your guide to interactive videos for workplace learning

Interactive videos are an extremely effective training medium. Learn how to make your own and change the way you deliver your programmes.

Download the guide

A quick guide to designing, developing and delivering both internal and external webinars.

Download the guide

The Institute of Leadership & Management resources

Flipping your training room – quickly!

This 10-minute podcast from the Institute of Leadership & Management includes tips on using online resources to continue delivering great leadership learning.

Listen now

Past webinars

Missed a webinar? No problem, catch up here.

Virtual learning - best practice delivery and design

Wednesday 23 April

Sign up to receive the webinar recording

Learning to work virtually

Shifting from face to face working is not always as easy as it seems. Find out new tips and guidance on virtual working that can help you and your staff thrive in a digital world.

The new normal - leading in virtual teams

Making the shift from office to a remote location isn't easy. Our virtual teams toolkit helps you lead your teams and manage yourself more efficiently from home.

Find out more

Virtual working - getting comfortable

The most effective virtual teams don’t just rely on technology. Up your online working game and find out how the experts do it.

Download the guide

Recruitment and candidate management solutions

For colleges and providers – Get My First Job

If you are a college or provider looking to continue enrolling learners during this time, you can use the online platform Get My First Job and take advantage of virtual interviewing.

Get My First Job is the market leading recruitment solution for employers and providers for apprenticeships and early talent. It can be used to set up interview between Candidate, Recruiter and Employer, or any combination of the three.

Their new video interviewing service ensures interviews can take place virtually, through their platform. No video software is needed from either party, it operates via a browser on a laptop or mobile.This service is free of charge to all users of the Talent Portal and new customers during the need for social distancing.

To find out more:

For employers – Connectr from My Kinda Future

If you are an employer looking to manage new hires virtually during a period of lockdown, you can access Connectr from My Kinda Future.

Connectr is an online platform to support new candidate acquisitions and pre-boarding virtually, the employee engagement platform gives new candidates a sense of belonging from the start, and delivers highly engaged and diverse hires for your business. With access to digital learning modules, plus mentoring tools and a chat function to engage with current employees, candidates will feel confident at every step of the journey.

Find out more at the dedicated website or to book a demo email team@mykindafuture.com.

Sign up to our resources

For access to our enhanced SmartScreen or eWorkbook resources to support you and your learners while homeworking, please provide us with contact details and select the items you are interested in.