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End-point Assessment

Updated 25 September

End-point assessment –
support and guidance for customers regarding Covid-19

We understand and appreciate the challenges you are facing with the ongoing disruption caused by Covid-19, and we are committed to providing a positive experience during this period.

While many of our staff at City & Guilds and ILM will be working remotely, we will be fully operational and working hard to support you with end-point assessment.

The City & Guilds and ILM team is still on hand to provide customer support, technical support, and to meet any other needs.

You can access front-line support by:

We will be updating this page regularly. Please check in to stay up-to-date with the latest information and guidance.

To support you, we have published answers to frequently asked questions (FAQs), which we encourage you to read.

FAQs and guidance

Please read our FAQs covering topics such as dispensations, EPA events, registrations, gateway, remote delivery and certification.

View our FAQs

EPA event scheduling

If you identify that a scheduled EPA event (remote or face-to-face) is affected by circumstances related to the Covid-19 incident, please contact us as soon as possible via: or 0844 543 0000.

Returning to Face-to-Face assessments

We have now put in place an online declaration form for centres to complete, to provide assurances on the safety of the EPA venues.

Find out more

Guidance for remote testing for E-volve

Please read our guidance on how to undertake E-volve testing and invigilation here.

Find out more