Updated 27 March

End-point assessment –
support and guidance for customers regarding Covid-19

We understand and appreciate the challenges you are facing with the recent outbreak of Covid-19, and we are committed to providing a positive experience during this disruptive period.

While many of our staff at City & Guilds and ILM will be working remotely, we will be fully operational and working hard to support you with end-point assessment.

The City & Guilds and ILM team is still on hand to provide customer support, technical support, and to meet any other needs.

You can access front-line support by:

We will be updating this page regularly. Please check in to stay up-to-date with the latest information and guidance.

To support you, we have published answers to frequently asked questions (FAQs), which we encourage you to read.

FAQs and guidance

We appreciate that you will have many questions and concerns on a range of topics, including EPA events, registrations, gateway, remote delivery and certification.

To assist with these queries, we have produced an FAQs document that will provide some clarity and advice.

View our FAQs

EPA event scheduling

If you identify that a scheduled EPA event (remote or face-to-face) is affected by circumstances related to the Covid-19 incident, please contact us as soon as possible via:

centresupport@cityandguilds.com or 0844 543 0000.

We must receive the contact from yourselves and not from apprentices and employers. Please provide as much notice as possible (three days if possible) so we can assist you with the recovery or rescheduling of the event(s).

Emergency learner support

We are committed to support you through new ways of working. Our Smartscreen resources provide enhanced content to support distance and online learning. Find out more if your portfolio is supported.

Find out more