Updated 28 May

EPA – FAQs

Latest News – 27 May 2020, iFate NEW EPA Gateway Flexibility

We acknowledge that iFate have published a new temporary flexibility that will enable apprentices to take end point assessment (EPA) ahead of receiving their calculated functional skills qualifications (FSQ) later on in the summer.

With immediate effect as of today [May 22nd] and during the Covid-19 crisis we are permitting the re-sequencing of the EPA process to enable gateway to be passed and EPA to be taken before the FSQ calculated result is received.

This will apply to:

  • all apprentices due to take an FSQ test and receive a result between 20 March and 31 July;
  • those apprentices that are deemed by their training provider to have the required level of functional skills and sufficient evidence to demonstrate this to receive a calculated FSQ pass; and
  • occupationally competent apprentices at gateway who are ready to progress to sit their EPA.

If your apprentices meet the above criteria – please notify our Gateway Team by emailing them at epa@cityandguilds.com with the Subject Heading – “FAO Gateway Team: FS dispensation“ to confirm that they qualify.

This change to the EPA process will only be applied to qualifying apprentices during the Covid-19 crisis.

Find out more

Information and updates on EPA during the Covid-19 outbreak

Following the announcements from the UK government, we wanted to take this opportunity to update you on the proactive steps that City & Guilds and ILM are taking to support both colleagues and customers during these difficult times.

These arrangements apply with immediate effect and until further notice.

The following guidance has been produced based upon the current guidance issued by the government in relation to the Covid-19 announcement. Guidance will change on a daily basis in line with government guidance and will be updated accordingly.

In summary the guidance covers the following points:

  • We are here to support you through every stage of the end-point assessment (EPA) journey
  • We are currently able to continue to offer remote EPAs for a number of standards
  • We have paused some EPAs which require face-to-face contact from 23 March 2020
  • There are a number of standards where we have suggested alternatives to regulators for the face-to-face elements – we are waiting for guidance on these and will keep you updated on any changes that can be made
  • We will continue to review and update guidance frequently – so keep checking in.

The following guidance is for customers who have apprentices at different stages of the apprenticeship journey.

Government announcements and advice

UPDATED 02/04 - Can apprentices continue their learning and assessment whilst on furlough?

Furloughed workers are those whose employers cannot cover staff costs due to coronavirus, and as such they have been asked to stop working, but have not been made redundant. Employers in this position are now able to access support to continue paying part of their staff’s wages, to avoid redundancies.

To find out more you can access the full government info here: for support for businesses and about job retention.

Q. Can furloughed apprentices still carry on with their apprenticeship?

Yes, furloughed apprentices can continue to study if the programme they are registered on enables this, i.e. the apprentice has access to content or theory modules that do not require work based learning.

Q. Can study that supports 20% off the job requirements still be counted during furlough?

Yes. However, providers must be able to evidence the off the job study time.

Q. Can furloughed employees carry out volunteer work or complete online training courses?

Yes. A furloughed employee can take part in volunteer work, as long as it does not provide services to or generate revenue for, or on behalf of the employer’s organisation.

Q. How is progress recorded whilst an apprentice is working from home or on furlough?

Apprentices will already be recording off-the-job training activity using an approach agreed with their training provider and/or their employer. Continued use of this approach is absolutely fine. However, If work circumstances change because of COVID-19, so the minimum 20% off the job cannot be met, providers and employers will need to liaise and potentially agree a break in learning.

Q. Can furloughed workers complete other types of training?

Yes. However, if workers are required to, e.g. complete online training courses whilst they are furloughed, then they must be paid at least the NLW/NMW for the time spent training, even if this is more than the 80% of their wage that will be subsidised.

Q. What happens if the apprentices situation changes?

Where apprentices are furloughed (granted a leave of absence) or placed on unpaid leave, or where the nature of their employment changes and no longer supports their apprenticeship, the apprentice, employer and training provider should consider whether a break in learning would be appropriate.

Q. Can Apprentices still take an End Point Assessment if they are furloughed?

Yes – this is allowed. Brief guidance from the ESFA can be found here within section 3, first item.

UPDATED 24/03 – Government advice from DFE and IFATE

Late on the 23 March, the Government issued further guidance, specifically for the FE sector, on arrangements for learning delivery during the COVID19 crisis. There is specific information from the Department of Education (DfE) and from the Institute for Apprenticeships and Technical Education (IfATE).

The announcements answer many questions that City & Guilds and our partners have been asking recently in response to the current situation. However, there are a number of further points that require clarification and we will continue to request guidance and detailed information from government and will post updates here regularly.

Below is a summary of the announcements, and links to more comprehensive information.

  • encouraging training providers to deliver training to apprentices remotely and via e-learning as far as is practicable
  • allowing the modification of end-point assessment arrangements, including remote assessments wherever practicable and possible
  • clarifying that apprentices ready for assessment, but who cannot be assessed due to Covid-19 issues, can have their end-point assessment rescheduled. Apprentices whose gateway is delayed can have an extension to the assessment timeframe
  • enabling employers and training providers to report and initiate a break in learning where the interruption to learning due to Covid-19 is greater than four weeks
  • clarification on how to record breaks in learning so that funding is not unnecessarily disrupted
  • confirming that, where apprentices are made redundant, it is DfE ambition to find them alternative employment and continue their apprenticeship as quickly as possible and within 12 weeks
  • guidance for apprentices experiencing issues with programme delivery during Covid-19, including guidance on how to continue study during the crisis and what to do in the event of breaks in learning, redundancy etc.

Find out more

DfE also confirmed that the new arrangements that Government have made to support private businesses during the crisis, also apply to private training providers. Further information about this support and eligibility criteria is available on the HMRC website and on the following link.

Find out more.

The Institute of Apprenticeships and TechEd (IfATE)

IfATE have also issued guidance which covers;

  • Their expectations of the sector
  • How to contact them in case of queries
  • Training and assessment changes during COVID 19
  • Delivery of EPA during COVID 9
  • EQA expectations
  • Delivery of Functional Skills and pre gateway qualifications

Find out more

Registrations

Can registrations continue to be made at this time?

Registrations can continue to be made on all standards that are currently live – although it is important that customers consider this decision in light of our guidance on bookings below.

Gateway

What is the guidance on signatures?

City & Guilds will continue to process gateway activity in line with current standard processes.

Under Covid-19 restrictions, we have put the below dispensations in place which apply to all the EPA recording forms.

Previously we only accepted wet, digital signatures or an image/photo of a wet signature, but we will now also accept a typed in name.

We require a signature from the Employer, Training Provider and the Apprentice. However, if in the current circumstances, it’s not possible to obtain the apprentice’s signature, then a signature from both the Employer and Training Provider will be sufficient.

If it is difficult to obtain any of the above signature types, we will also accept an email confirmation from the Training Provider and Employer stating that the apprentice is ready for EPA as long as the following conditions are met.

  • The email must be explicit about the apprentice’s readiness for EPA
  • If providing a confirmation email screenshot, it must be legible
  • If there are any attachments in the email, we need to be able to view these
  • All evidence must be uploaded onto the EPA Portal

In this case, we won’t require confirmation from the Apprentice as the Employer has already made a declaration on their behalf.

What happens if we cannot get copies of certifications to allow apprentices to pass through gateway?

In line with our current standard processes, if it is not possible to obtain a certificate or a notification of results from the awarding body, we will accept the below evidence types:

  • PLR can be accepted as evidence of achievement
  • Candidate History from Walled Garden (City and Guilds only) can be accepted when it clearly shows the full achievement of the qualification by stating qualification conferred and certificated. Please note, if it states unit credits and not qualification this will not be accepted
  • A SIMS / CMIS report is also acceptable but must be authenticated with a stamp from the relevant school/college and signed by the examinations officer or equivalent authority
  • National Record of Achievement which must contain relevant awarding organisation verifiable achievement.

In addition, we will now also accept the following:

  • Email or screenshot from the relevant awarding organisation confirming that the apprentice has passed the qualification (COVID-19 DISPENSATION)

All evidence must clearly state the apprentice’s full name, date of birth, name of qualification (including awarding organisation name and qualification accreditation number), the grade awarded, and the date of achievement.

UPDATED 13/05 – Functional Skills Dispensation for Apprenticeship standards

On 24 April the Department for Education (DfE) issued the following guidance in relation to functional skills in all apprenticeship standards.

Read the DfE guidance here >


What has changed given the adaptions made by DfE and what does this mean for centres?

Apprentices who are due to take their end-point assessment (EPA) up until 31 July 2020 can be passed through gateway to sit their EPA without the need to attempt the level 2 functional skills English and maths assessment.

However, level 2 apprentices will still require a level 1 functional skills in English and/or maths in order to complete their apprenticeship.

Apprentices undertaking a level 3 or higher apprenticeship are still required to hold or achieve an approved level 2 functional skills English and maths qualification, before they can pass through gateway.


How long will this dispensation be in place?

This dispensation will be in place until 31 July 2020. The position will be reviewed in July to determine whether the suspension should continue.


What will providers need to know?

Providers will need to retain evidence if an apprentice did not take the assessments due to COVID-19.

Read the DfE guidance here >

Booking EPA events

EPA event scheduling and cancellations

If your scheduled EPA event (remote or face-to-face) is affected by circumstances related to the Covid-19 incident, please contact us as soon as possible via centresupport@cityandguilds.com or 0844 543 0000.

Please note that we must receive the contact directly from yourselves and not from apprentices and employers. Given the changing nature of this incident we ask you to give us as much notice as possible to make the necessary updates (three days if possible).

We know this is a difficult period but please be prepared to share details of the reason for the change to delivery so we can assist you with the recovery/rescheduling of the event(s). We will ensure the actions taken meet the regulator guidelines.

If you have further queries specifically related to our EPA event delivery response, then please email/call our Customer Services team on the details above.

How will I know my EPA events are going ahead?

We will be introducing a new process to contact all customers three days before any EPA event is due to happen – just to check that all parties are still able to proceed with the EPA. Further details to follow on this.

Does City & Guilds and ILM have the resource to deliver EPAs?

The health and wellbeing of our valued staff, assessors and customers is paramount and with this in mind, all office based colleagues will be working from home indefinitely, whilst remaining fully operational and committed to providing the service you need. We will continue to monitor this daily and update you accordingly.

City & Guilds has a large pool of assessors for EPA and continue to monitor their availability to support all of our EPA activity.

UPDATED 27/03 - Do we need to still do the order of assessments as identified in the assessment plan?

No – the requirement for assessment methods to be completed in a set order has been relaxed to allow flexibility in delivery, where this is deemed reasonable and feasible.

For example, if a standard states you must do an online knowledge test before any other assessment components. then this can now be done in any order.

In most standards, we are only expecting customers to look at changing the order of the evolve test, to follow other remote assessments.

These requests will be centrally logged by the booking team.

Status of apprenticeship standards and delivery

Updated 20/05 – Status of standards at a glance

Please find a grid of the standards where we are operating as normal, where we are looking to support in different ways and where we are currently not delivering at the current time.

Live standards

Standards we are working on to support further dispensations

Standards you can partially run

*Remote evolve test only

**Observation dispensation only

Unable to deliver due at the current time

 

 

 

 

Investment Operations Specialist

Golf Greenkeeper

Healthcare Support Worker**

Refrigeration Air Conditioning & Heat Pump Engineering Technician

Investment Operations Technician

Hair Professional & Barbering (Pending Covid response to Saloons Opening in July)

Senior Healthcare Support Worker**

Heavy Vehicle Service and Maintenance Technician

Investment Operations Administrator

Commis Chef

Healthcare Assistant Practitioner**

Autocare Technician

Public Service Operational Delivery Officer

Hospitality Team Member

Production Chef

Maintenance & Operations Engineering Technician

Network Engineer

Hospitality Supervisor

Motor Vehicle Service & Maintenance Technician (Light)*

Carpentry

Software Developer

Chef de Partie

Golf Greenkeeper*

Advanced Carpentry

Infrastructure Technician

Equine Groom

Hospitality Team Member*

 

Insurance Practitioner

Senior Equine

Hospitality Supervisor*

 

Actuarial Technician

Dental Nurse V2

Chef de Partie*

 

Insurance Professional

Customer Service Specialist

Equine Groom*

 

Dental Nurse v1

 

Senior Equine*

 

Adult Care Worker

 

Property Maintenance Operative*

 

Lead Adult Care Worker

 

Gas Engineering*

 

Digital Marketer

 

Maintenance & Operations Engineering Technician*

 

Travel Consultant

 

Production Chef*

 

Unified Communications Technician

 

 

 

Business Administrator

 

 

 

Operations/Departmental Manager

 

 

 

Team Leader/Supervisor

 

 

Chartered Manager

 

 

 

Senior Leader

 

 

 

Cyber Technologist

 

 

 

Customer Service Practitioner

 

 

 

 

Rail Engineering Operative

 

 

 

Dental Nurse V1

 

 

 

 

UPDATE 23/04 – Hair standards – joint statement from City & Guilds, VTCT and TQUK

tquk logo This is a collaborative statement from End-point Assessment Organisations within the hairdressing, barbering and beauty therapy services sector.

City & Guilds, VTCT and Training Qualifications UK have been working collaboratively and after much deliberation we have agreed by consensus that delay for practical observation is the only appropriate mitigation during the current Covid-19 situation for the Hair Professional and Beauty Professional standards.

Practical observation is a critical part of the End-point Assessment which ensures that the Apprentice is safe to progress into employment and to provide services to the public. Our joint priority is to ensure that we all continue to follow government guidelines to support public health.

vtct logo The World Health Organisation (WHO), UK and EU governments have stressed the importance of social distancing to reduce the risk of spreading coronavirus. Best practice requires at least six-feet or 2m distance between yourself and others. In the hairdressing, barbering and beauty therapy industries all of our services involve close ‘human to human’ contact. Keeping everyone safe will always remain a priority. We are innovative and dynamic and we will continue to support each other in rebuilding our wonderful industry.

The collaborative statement is fully supported by both the Hair Professional and Beauty Professional Steering Groups. This current position will be continually under review and City & Guilds will keep you all updated with any further developments.

Status of apprenticeship standards - dispensations

UPDATED 28/05 – Dental nurse Assessment Plan

We are pleased to share with you our guidance and support for the approved dispensation for the Observation. As detailed in the IfATE website below, the Observation is being replaced with a factual record of observed practice from the on-programme assessment, validated by an expert witness. The apprentice will also have a Q&A session with the independent end point assessor to clarify points and fill any gaps, ensuring that the relevant KSBs have been adequately covered.

The Guidance and Templates for the temporary Dispensation can be found on our Dental Nursing Apprenticeship page here.

We are also holding a live webinar on webinar on 5 June at 14.00 to 15.00.

The webinar will cover the Dental Nurse standard version 2 of the assessment plan, hosted by our Industry Manager Geraldine Donworth.

Please use the link below to book a place.

Register now

We have now re-opened this standard for EPA Bookings, allowing your apprentice to progress through the Gateway stage. The first EPA event dates will be available from Monday 15 June onwards. If you have EPA booking which were paused or cancelled due to the impacted of Covid-19 please email our EPA booking team to arrange a new EPA event date EPA@cityandguilds.co.uk using the Subject Title – Dental V2 EPA Booking.

Please note: The factual record of observed practice will form part of the EPA assessment material. Please upload the factual record of observed practice to the EPA portal 10 working days before the planned EPA event date. Please do bear this in mind when you are confirming your EPA event date for the Q&A and Professional Discussion.


How long will this dispensation be in place?

This dispensation will run until further notice.

Find out more

UPDATED 26/05 – Healthcare Standards – Level 2, Level 3 and Level 5 – dispensation

We are pleased to confirm that all elements of EPA for the Healthcare Support Worker Level 2, Senior Healthcare Level 3 and Assistant Practitioner in Healthcare Level 5 can be progressed using the below dispensations.

The guidance and support for the approved dispensation covering the Observation. As detailed in the IfATE website below the Observation is being replaced with a Reflective Statement during the Covid period.

The Guidance and Template for the Reflective Statement Dispensation can be found below:

Healthcare Support Worker >

Senior HealthCare Support Worker >

Healthcare Assistant Practitioner >


We are also running a Webinar on the 29 May at 11.00 to register for the event please click on the link below.

Register on the HealthCare Webinar >


To access and run the Evolve test through remote invigilation in the Home of the apprentices, please familiarize yourself with the full process online tests at home.

A webinar to support this process can be accessed here.

Download now >


The EPA event will run remotely with our trained IEPA. This will be booked with our EPA Bookings team and the remote ‘Go To Meeting’ link will be shared with you once the completed Booking confirmation form has been returned.

The first EPA event dates will be available from Monday 8 June onwards. If you have EPA booking which were paused or cancelled due to the impacted of Covid-19 please email our EPA booking team to arrange a new EPA event date EPA@cityandguilds.com using the Subject Title – HealthCare EPA Booking.

Please note: The Reflective Statement written by the apprentice and validated by an expert witness will form part of the EPA assessment followed by a question and answer session of up to 30 minutes with an independent assessor. Please upload the Reflective Statement form and the Portfolio together as both pieces of EPA assessment evidence need to be uploaded to the EPA portal 10 working days before the planned EPA event date. Please do bear this in mind when you are confirming the date for the question and answer session and Professional Discussion.

Healthcare support worker >

Senior healthcare support worker >

Healthcare assistant practitioner >

UPDATED 21/05 – What is the approach for a return to face-to-face assessments as restrictions ease?

City & Guilds are closely monitoring the emerging Government guidance regarding returning to work and education. As restrictions potentially ease over the coming weeks and months, we will review our policies and practices, and it is our aspiration that we will reintroduce on-site assessment where it is safe and practicable to do so.

The safety of apprentices and our assessors are of paramount importance, so face-to-face assessment practices may need to change, and may differ depending on the apprenticeship. We will share more information by Standard when we have approval and are in a position to do so.

UPDATED 27/05 – Customer Service – Dispensation

Customer Service Practitioner Level 2

We are pleased to share with you our guidance and support for the approved dispensation for the Observation.  As detailed in the IfATE website below the Observation is being replaced with a Witness Testimony during the Covid period.

The Guidance and Template for the Witness Testimony Dispensation can be found on our dedicated page.

We have now re-opened this standard for EPA Bookings, allowing your apprentice to progress through the Gateway stage. The first EPA event dates for the Witness Testimony will be available from Monday 1st June onwards. If you have EPA booking which were paused or cancelled due to the impacted of Covid-19 please email our EPA booking team to arrange a new EPA event date EPA@cityandguilds.com using the Subject Title – CSP EPA Booking.

Please note: the Witness Testimony will form part of the EPA assessment alongside the Showcase portfolio, Showcase interview and Professional Discussion. Please upload the Witness Testimony form and the Showcase Portfolio together as both pieces of EPA assessment evidence need to be uploaded to the EPA portal 10 working days before the planned EPA event date. Please do bear this in mind when you are confirming the date for the Witness Testimony Q & A, Showcase Interview and Professional Discussion.

To help your apprentices make progress with their EPA, we are reducing the booking time frame of 60 working days to 30 working days through the Covid-19 period. This will help you to secure EPA assessment dates from June onwards for any NEW EPA bookings for your apprentices. This will be reviewed at the end of July.

How long will this dispensation be in place?

This dispensation will run until further notice.

Find out more


Customer Service Specialist Level 3

We are in active discussions with iFate and Ofqual, working collaboratively with other EPAOs on the dispensation for the Observation and hope to have an outcome shortly.

We have now re-opened this standard for EPA Bookings. Allowing your apprentice to progress through the Gateway stage and submit their Project Brief for review.

We are working on the required guidance documentation to support this dispensation. We plan to have the guidance documentation to share with you as soon as possible, and we will keep you updated.

UPDATED 13/05 – Hospitality and Catering standards – Dispensation

We are aware that IfATE have published the following statement in relation to dispensations for a number of the Hospitality and Catering Standards as below.

We are currently reviewing these dispensations and piloting a solution for the remote assessment. If successful, we will roll-out further to other customers. More information to follow.

Find out more

UPDATED 04/05 – Business Administration – Dispensation

To help your apprentices make progress with their EPA, we are reducing the booking time frame of 60 working days to 30 working days through the Covid-19 period. This will help you to secure EPA assessment dates from June onwards for your apprentices. Supporting those who are keen to make progress whilst the impacts of Covid-19 continues. This will be review at the end of July.

UPDATED 29/04 – Equine/Senior Equine – Dispensation

We are aware that IfATE have published the following statement in relation to dispensations for the Equine Groom and Senior Equine Groom standard as below. We are currently piloting a solution for the remote assessment with a customer, and if successful will roll-out further to other customers. More information to follow.

Find out more information about Equine Groom on the IFATE website

Find out more information about Senior Equine Groom on the IFATE website

UPDATED 29/04 – MOET standards – Dispensation

We are aware that IfATE have published the following statement in relation to dispensations for the MOET standard as below. We are currently piloting a solution for the remote assessment with a customer, and if successful will roll-out further to other customers. More information to follow.

Find out more information on the IFATE website

UPDATED 21/04 – Operational Departmental Manager – Dispensation

Background Information

Following guidance issued by Department for Education on 23.03.20 City & Guilds has proactively requested support from External Quality Regulators as to how to manage EPA for our customers at this difficult time. The dispensation from open awards in its entirety can be found here:


Standards this guidance covers

Standard

Level

EQA

City & Guilds Product Number

Standard Reference

Operational Department Manager

5

Open Awards

9310-12

ST0385


What has changed given the adaptions made by open awards and what does this mean to you?

Current Requirements

What can be introduced as a temporary measure

City & Guilds response to this

A panel comprising the Independent Assessor, the employer and training provider will receive the work based project presentation, and ask questions of the apprentice, relating to the work based project as well as more widely across the standard. The Independent Assessor will chair this panel.

The EQAP (Open Awards) has agreed to removal of the need for a Panel for delivery of presentation, where this formation of the panel (even via remote means) is not possible due to Covid-19 related restrictions/implications

City and Guilds supports this adaption.

If the panel cannot be convened remotely we will require this emailed to the epa@cityandguilds.com


How long will this dispensation be in place?

This dispensation has not been time bound by the EQAP. If this changes C&G will updated further.


How will my apprentice know what they have to do?

If you have not entered your apprentices on a break in learning and made an EPA booking with us, we would expect you to brief the apprentices about the adaptions made particularly with the changes to sequencing and effects of not running the panel.

UPDATED 29/04 - Digital standards – Dispensation

Background Information

Following guidance issued by Department for Education on 23.03.20 City & Guilds has proactively requested support from External Quality Regulators as to how to manage EPA for our customers at this difficult time. The dispensation from NSAR for digital standards  in its entirety can be found here.


Standards this guidance covers;

Standard

Level

EQA

City & Guilds Product Number

Standard Reference

Infrastructure Technician

3

NSAR

9648-73

ST0125

Digital Marketer

3

NSAR

9648-74

ST0122

Unified Communications Technician

3

NSAR

9790-71

ST0130

Cyber Technologist

4

NSAR

9660-12, 13

ST0124

Network Engineer

4

NSAR

9648-72

ST0127

Software Developer

4

NSAR

9648-71

ST0116

 

What has changed given the adaptions made by NSAR and what does this mean for you?

Current Project Requirements

What can be introduced as a temporary measure

City & Guilds response to this

‘The requirements for the `controlled environment' will include a quiet room, away from the normal place of work, with a dedicated work-station, with access to all the required equipment and with someone responsible for the controlled environment to ensure it is their own work and to respond to any questions in a consistent way.’

Training providers and employers can ask EPAOs for permission to allow apprentices to take the project at home. This will be subject to the project actually being capable of being done at home. This will be an EPAO decision. This request must be applied for in advance of the start of the project and must be supported by a justification for why this is necessary.

City & Guilds support this dispensation to the assessment plan for the relaxed duration


How long will this dispensation be in place?

This dispensation will run until the 31.07.20. If this is updated further, we will be notify customers asap.


How will my apprentice know what they have to do?

If you have not entered your apprentices on a break in learning and made an EPA booking with us, we would expect you to brief the apprentices about the adaptions made particularly with the changes to sequencing.

  1. Therefore, if you and you apprentice have considered taking the project at home you will need to confirm this in writing with us after our gateway checks have been passed. Can you please email your confirmation to EPA@cityandguilds.com stating Digital Project Request.
  2. This is covered by our statement of authenticity. The employer will need to sign off the apprentices work as their own and that they work with the apprentice to replicate the conditions undertaking the project, as much as is possible. The apprentice will also have to testify that the work is their own.
  3. You will need to make apprentices aware the project will still be validated and will be examined further by the assessor via the professional discussion.

UPDATED 31/03 – Adult Care and Lead Adult Care standards – Dispensation

Background Information

Following guidance issued by Department for Education on 23.03.20 City & Guilds has proactively requested support from External Quality Regulators as to how to manage EPA for our customers at this difficult time. The dispensation from NSAR in its entirety can be found here.


Standards this guidance covers

Standard

Level

EQA

City & Guilds Product Number

Standard Reference

Adult Care Worker

2

NSAR

9040-12

ST0005

Lead Adult Care Worker

3

NSAR

9042-12

ST0006


What has changed given the adaptions made by NSAR and what does this mean to you?

Current Gateway Requirements

What can be introduced as a temporary measure

City & Guilds response to this

Evidence of achievement of:

  • Level 2/3 Diploma in Care/Adult Care (depending on level of apprenticeship)
  • Level 1 or 2 Literacy and Numeracy (depending on level of apprenticeship)
  • Complete the 15 standards as set out in the Care Certificate

Accept suitable evidence of achievement offered as a ‘proxy’ for certification or achievement and allow the apprentice to proceed should they wish but on the understanding that apprenticeship certification for the apprenticeship cannot and will not be claimed by the EPAO until the actual evidence, e.g. Diploma or Care certificate or other formal certification, is produced

City and Guilds will accept proxy evidence and will continue to issue statement of achievements. 

However, all customers using this dispensation will not have their ESFA Apprenticeship certificate claimed until you have provided original copies of certificates.

Find out more information in the relevant accordion.

In the last three months of the apprenticeship following completion of the Diploma, collate testimonies from people who use the service.

This aspect of the assessment plan, Gateway requirements has been suspended for the duration of the guidance note.

Note that post this pandemic we will be in a position to issue new guidance on the service user testimony. The draft version of this guidance will be available for consultation during the period of this guidance.

We support this adaption

Candidates can only apply to undertake the discussion component once the multiple choice assessment has been achieved.

The SJT and professional discussion can be taken in any order.

We support this adaption but would encourage customers to take the SJT last in the sequencing of EPA until we can support multiple choice tests taken at home. More information will be provided on the COVID-19 FAQs when available.

The situational judgement test will take place under examination conditions run by the independent assessment organisation

Use remote proctoring within on-line assessment to allow apprentices to access the SJT from any location (e.g. from home), maintaining the need for secure exam conditions-style environments.

We would recommend that where possible customers leave the situational judgement test until last.

We are working hard to resolve this and will update via the COVID-19 page.

The professional discussion may take place in the workplace

All professional discussion can be done remotely following appropriate security and quality assurance practices.

This is current C&G operating practice so no change


How long will this dispensation be in place?

This dispensation will run until the 31.07.20. If this is updated further, we will be notifying customers


How will my apprentice know what they have to do?

If you have not entered your apprentices on a break in learning and made an EPA booking with us, we would expect you to brief the apprentices about the adaptions made particularly with the changes to sequencing.

UPDATED 23/04 – Dental Nurse – Dispensation

Following guidance issued by Department for Education issued on 23.03.20 City & Guilds has proactively requested support from External Quality Regulators as to how to manage EPA for our customers at this difficult time.

Standards this guidance covers

Standard

Level

EQA

City & Guilds Product Number

Standard Reference

Dental Nurse

3

Ofqual

9752-12

ST0113

Dental Nurse (V2)

3

Ofqual

9752-22

ST0113

 

What is the challenge?

Version 2 of the dental standard requires a face to face observation in a dental practice, which is not currently possible due to COVID 19 restrictions.

Version 1 can be delivered remotely as the assessment methods are Project and Professional Discussion

We can confirm that the Institute for Apprenticeships and Technical Education has agreed that the employer has the choice of which EPA standard their apprentice will be assessed on.

 

Can we move apprentices from V2 of standard to V1?

Yes – this is possible if done in agreement with the employer and apprentice.

 

Will there be any charge to change to version 1 if I have already registered the apprentice on version 2?

No – you will only be charged in line with the V1 fees.

 

What do I need to do?

  • Get written confirmation from the employer they want to move to Version1.
  • Forward the email confirming you want to switch versions. This should be sent to the EPA Operational team EPA@cityandguilds.com to confirm the switch. Please entitle the email – Dental Nurse Standard switch
  • We will manage the booking for you

Therefore, as long as the employer chooses which of the versions they wish to use for their apprentices, then customers are able to complete EPA on version 1, if that is their preferred choice.

 

How long will this dispensation be in place?

This dispensation will run until the 31.07.2020

 

How will my apprentice know what they have to do?

You will need to familiarise the apprentice with the new version of the assessment plan and ensure they are prepared in the usual way for their end point assessment. You will be given access to the V1 EPA preparation tool to assist your apprentices.

Taking online tests

UPDATED 30/04 - Can apprentices take an online test at home?

Yes - please refer to our guidance and FAQs.

Can apprentices take an online test at an employer's premises?

Yes – this is still possible. Where an employer conducts online external assessments they are responsible for ensuring that the awarding body requirements are met for downloading software and test/examination materials. You must also ensure that all technical requirements have been met. Some technical requirements will need to be met in advance of the test/examination.

Read the guidance

Certification

UPDATED 06/04 - Will City & Guilds continue to issue statement of achievements?

At the current time we have taken the decision to temporarily pause the printing and delivery of City & Guilds and ILM hard copy certificates.

However we do have an e-cert option available for City & Guilds customers.

For more information view our statement and FAQs.

UPDATED 22 May – e-Certs - City & Guilds

e-Certifications update – 22 May 2020

e-Certifications (e-Certs) for ILM qualifications and programmes are now live and downloadable from myCertis on Walled Garden. 

This applies for any certificates issued from 1 March 2020 including Assured, Endorsed and Development (E&D) programmes.

Centres can request access via our Customer Services Team at centresupport@cityandguilds.com. Users will need to have an account with Primary or Secondary status.

Visit our webpage for more information.

e-Certs - ILM

Unfortunately, ILM centres do not have access to our e-Certificate functionality for ILM products including EPA.

Will City & Guilds still claim ESFA certificates?

City & Guilds will continue to claim any overarching apprenticeship certificates for apprentices that have fully completed their EPA. This is typically done within 10 working days of City & Guilds issuing our own statement of achievement.

The ESFA will send certificates to the address notified to City & Guilds at registration (typically the employer). We await further guidance on any changes to this process and will update accordingly.

Payment

Will I still get charged for EPA?

Our policy has always been to only charge for the EPA once it has been fully completed. We will continue to apply this policy and where an EPA cannot be fully completed then no invoice will be issued.

Archive FAQs

The FAQs below are updates from previous weeks and have been superseded with new developments.

You can view them below. For the current status of standards please read FAQ above – “Status of standards – at a glance”.

UPDATED 30/3 - What standards are currently paused as they require face to face elements?

In accordance with government advice, the latest government announcement around school and college closures and with the welfare of our apprentices and assessors – we have made the difficult decision that as of Monday 23 March 2020 we will no longer be able to carry out any EPAs for the following standards.

These standards all involve an element of prolonged face-to-face contact with the apprentice – (typically through a practical observation) – often in a college environment or in some circumstances contact between an apprentice and customer.

Standard

Level

EPA 1

EPA 2

EPA 3

EPA 4

Property Maintenance Operative

2

An evolve test that is administered by the customer

5-hour observation in controlled conditions of Apprentices performing Property Maintenance activities

Interview

N/A

Golf Greenkeeper

2

An evolve test that is administered by the customer

A personal statement

Synoptic Practical Assessment

N/A

Hair Professional & Barbering

2

Observation of practice

Oral questioning

N/A

N/A

Motor Vehicle Service & Maintenance Technician (Light)

3

Behaviour Assessment

Logbook

An evolve test that is administered by the customer

Skills Test

Refrigeration Air Conditioning & Heat Pump Engineering Technician

3

Synoptic End-point Knowledge Exam

Workplace Evidence Workbook - remotely marked

Practical Project

N/A

Heavy Vehicle Service and Maintenance Technician

3

60 min - On-demand test

x 5 30 Mins - Practical Task Observation

Professional discussion

N/A

Gas Engineering

3

Knowledge Assessment

Portfolio consisting of a Gas Safe® registration certificate, competency test and a work log review

Competency Test

Work log review

Autocare Technician

2

x 2 (60 Multichoice & 45 Alternate Response knowledge tests)

1 day (360 Hrs +/- 10% Practical Skills Observation)

60 min - Professional Review

N/A

Maintenance & Operations Engineering Technician

3

45 min - On-demand test

Practical Skills Observation

Technical Interview

N/A

Equine Groom

4

75 min - On-demand test

5hr Practical Skills Observation

60 - 75 min - Professional Discussion informed by portfolio

N/A

Senior Equine

2

90 min - On-demand test

6hr Practical Skills Observation

75 - 90 min - Professional Discussion informed by portfolio

N/A

Carpentry

2

60 min - On-demand test

6hr Practical Skills Observation

45 - 60 min - Oral Questioning

N/A

Advanced Carpentry

3

45 min - On-demand test

6hr Practical Skills Assessment

N/A

N/A

Commis Chef

2

90 min - On demand test

3hr Practical Observation in workplace

2hr Culinary challenge observation

40 Minute Professional discussion

Hospitality Team Member

2

90 min - On demand test

Business Project

Practical Observation in workplace

Professional discussion

Hospitality Supervisor

3

On demand test

Business Project

4hr Practical Observation

Professional discussion

Chef de Partie

3

120 min - On-demand test

4hr - Practical Observation

Culinary Challenge

90 min - Professional Discussion

Dental Nurse v2

 

Please refer to Dental Nurse v1 – which can still be offered

2

Observation

Professional Discussion

N/A

N/A

 

Why have you not sought any dispensation for assessments for these standards?

We have asked for further clarity from regulators on any dispensations but given the complex nature of these EPAs and the length of practical observation involved – we feel it is currently unlikely that an alternative valid and reliable assessment can be offered.

Should the situation change – we will review our position and provide further guidance to customers.

Can I make new bookings for these standards?

We would advise customers not to make any further bookings for these standards until further notice. We will advise customers accordingly in line with government updates.

What about existing bookings in these standards?

We will be contacting customers over the next few days to cancel the planned events.

What if I still want to do the components of the assessment that are not face-to-face?

If you have apprentices who still wish to take other components such as online-tests – this may still be possible based upon the guidance around invigilation above. Other components such as professional discussions and review typically require follow up from practical activities so are unlikely to be able to be completed.

Will I be charged for these EPAs?

See payment section below for further clarity.

UPDATED 29/04 - What standards are we still seeking further clarification on delivery?

We are pleased to advise that we have received further updates from EQA regulators for the Healthcare and Customer service standards listed below. From us receiving notification of dispensation and implementing there is significant work for each EPAO to do. We are currently in the process of updating our assessment documents and reviewing internal processes and plan to publish guidance and information for centres wishing to use these dispensations in the next week.

Standard

Level

EQA

EPA 1

EPA 2

EPA 3

EPA 4

Healthcare Support Worker

2

Ofqual

Multiple Choice Test

Evidence Portfolio - assessor remotely marked

Observation of practice

Structured interview between the apprentice and the assessor

Senior Healthcare Support Worker

3

Ofqual

Online Multiple-Choice Knowledge Tests

Reflective Journal & Interview

Observation of practice

N/A

Healthcare Assistant Practitioner

5

Ofqual

Online Multiple-Choice Knowledge Tests

Reflective Journal & Interview

Observation of practice

N/A

Customer Service Specialist**

3

Ofqual

1hr Practical Skills Observation

2500 word - Business Project + 60 min Interview

60 min - Professional Discussion

N/A

Customer Service Practitioner**

2

Ofqual

Apprentice Showcase - assessor remotely marked.

Professional Discussion

Practical Observation

N/A

 

**For these standards we are planning to replace the practical skills observation with an employer witness testimony. We are currently in the process of developing a witness testimony form and guidance and will issue this asap.

We will provide further updates on the other standards as soon as we have had responses from the various regulators involved – we are hoping to have further details early next week.

What about bookings that we are waiting for confirmation on?

We would ask that you currently pause on these for now – and we will provide further guidance next week.

What if we have a confirmed booking due for these standards from next week?

Under the current assessment strategy these events will not be able to proceed. However, it may be possible to offer an alternative assessment in due course.

We would ask that you contact the EPA booking team on 0844 543 0000 or centresupport@cityandguilds.com so that we can cancel next weeks booking.

Is it possible to change the order of assessment components?

We are currently awaiting further guidance from IFATE on whether there will be any relaxation in relation to order of assessments. We will provide a further update as soon as possible.

UPDATED 30/04 - What standards are live and able to be delivered remotely?

Currently all the assessment components within the following standards can be delivered without the need for any face-to-face to contact. If the apprentice and employer are supportive of the EPA going ahead it should not be an issue.

For online tests these may be taken at home (see separate guidance) or within the workplace/provider premises but still ensuring current government Covid-19 guidelines are followed.

For other assessment components such as professional discussions these can be done at home or in the workplace but ensuring that current government Covid-19 guidelines are followed.

Please note - City & Guilds will not be sending out any assessors so all the standards listed below will now only be delivered remotely – subject to the agreement of the apprentice, training provider and employer.

All the standards listed below will now only be delivered remotely – subject to the agreement of the apprentice, training provider and employer.

Standards that continue to be delivered remotely

 

 

Assessment component

Standard

Level

EPA 1

EPA 2

EPA 3

EPA 4

Investment Operations Specialist

4

Portfolios - assessor remotely marked

Structured interview between the apprentice and the assessor

N/A

N/A

Investment Operations Technician

3

Portfolios- assessor remotely marked

Structured interview between the apprentice and the assessor

N/A

N/A

Investment Operations Administrator

2

Portfolios - assessor remotely marked

Structured interview between the apprentice and the assessor

N/A

N/A

Public Service Operational Delivery Officer

3

Portfolios -assessor remotely marked

Projects - remotely marked

10-15 minute presentation on-site in front of the panel by four learners one at a time

Interview of which assessor leads and chairs the panel

Network Engineer

4

Portfolios - assessor remotely marked

Employer references - remotely marked

Final project completed over 35 hours

Interview

Software Developer

4

Portfolios - assessor remotely marked

Employer references remotely marked

Final project completed over 35 hours

Interview

Infrastructure Technician

3

Portfolios - assessor remotely marked

Employer references - assessor remotely marked

Final project completed over 35 hours

Interview

Insurance Practitioner

3

Portfolios - assessor remotely marked

Voice recording completed between provider and learner and reviewed to the IEPA

N/A

N/A

Actuarial Technician

4

Portfolios - assessor remotely marked

Structured interview between the apprentice and the assessor

N/A

N/A

Insurance Professional

4

Portfolios - assessor remotely marked

Voice recording completed between provider and learner then submitted to the IEPA

N/A

N/A

Dental Nurse v1

3

Projects - assessor remotely marked

Structured interview between the apprentice and the assessor

N/A

N/A

Adult Care Worker

2

An evolve test that is administered by the customer

Learner self-assessment and testimonies sent to the Assessor

Professional discussion

N/A

Lead Adult Care Worker

3

An evolve test that is administered by the customer

Learner self-assessment and testimonies - assessor marked

Professional discussion

N/A

Digital Marketer

3

Portfolios -assessor remotely marked

Employer references -assessor remotely marked

Final project completed over 35 hours

Interview

Travel Consultant

3

Online Multiple-Choice Knowledge Tests

1-2 hr Professional Discussion including "My Journey"

N/A

N/A

Unified Communications Technician

3

Portfolios - assessor remotely marked

Employer references - assessor remotely marked

Final project completed over 35 hours

Interview

Business Administrator

3

60 minute - On demand multiple choice test

Portfolios - remotely marked

Portfolio based interview

N/A

Operations/DEPArtmental Manager

5

An evolve test that is administered by the customer

Structured competency-based interview

Portfolios sent to the assessor remotely marked

Assessment of work-based project & presentation

Team Leader/Supervisor

3

An evolve test that is administered by the customer

Structured competency-based interview

Portfolios - assessor remotely marked

Professional Discussion

Chartered Manager

6

Work Based Project

Portfolio

Presentation & Interview

 

Senior Leader

7

Project showcase, based on work-based project;
including report, presentation (20) and questioning (25-30)

60 min - Professional Discussion, based on review of
portfolio of evidence

N/A

N/A

Cyber Technologist

4

Portfolio - assessor remotely marked

Employer - assessor remotely marked

Final project completed over 35 hours

Interview

Rail Engineering Operative

2

Portfolio - assessor remotely marked

Structured interview between the apprentice and the assessor

N/A

N/A

Can I keep making bookings on the standards delivered remotely?

Based on current government guidance for these standards and subject to the agreement of the apprentice, training provider and employer – it is currently possible to support the delivery of these EPAs.

What about existing bookings for these standards?

If assessments can be delivered remotely and the employer, provider, apprentice wish to continue then we will strive to deliver these EPAs in line with our assessor availability.

If you currently have any of these standards booked for the next 6 weeks – where you have made special arrangements to have them delivered face-to-face, then we would ask that you contact the booking team and we will look to change these to remote assessment.

As above, if you need to cancel an EPA booking then we would ask that you contact the EPA booking team on 0844 543 0000 or centresupport@cityandguilds.com as soon as you know and ideally 72 hours before the event so that we can inform the assessor accordingly.

We will not be applying any cancellation fees on any cancelled bookings.

*NEW* Can standards that are assessed remotely be carried out in the home?

Yes – for standards where the assessment components can be delivered remotely (such as professional discussion, interviews etc) we can confirm until further notice these can be taken at the apprentice’s home location.

You must advise the EPA booking team in advance (phone 0844 543 0000 or email centresupport@cityandguilds.com) that assessment will be taken at the Apprentice’s home and also confirm that the apprentice has the appropriate technology in place in order to do this.

The computer/laptop used must have access to a video/web cam with audio (both microphone and speakers, ideally a headset).

Within the home, the assessment must take place in a quiet location so that the apprentice is not disrupted. However, we do recognise that in the current environment a quiet location may not always be possible, and assessors will be flexible in this.

The software used to deliver these online meetings is called GoTo Meeting. View further guidance on how to prepare and conduct a GoTo Meeting.

We highly recommend the apprentice takes the time to conduct the pre-meeting technical checks before the assessment begins to reduce the risk of technical problems and delays.

What about standards that were due to go live in the next few months?

The following standards are all due to go-live in the next 6 months. It is unlikely that any apprentices will require an EPA in this period - and will provide a further update in due course.

Bricklayer

2

Early Years Educator

3

Engineering Fitter

3

Engineering Operative

2

Metal Fabricator

3

Plasterer

2

Plumbing & Heating Domestic Technician

3

Contact us

We understand that you will be experiencing a great deal of disruption across your organisation, and we will do all we can to minimise this and continue to provide a positive customer experience. 

The City & Guilds team is still on hand to provide customer support, technical support, and any other needs you may have. 

During this time, you can continue to access support through:

We have well-established support mechanisms in place and you will still be able to continue to access your usual customer service support through these existing channels during this challenging time.

We understand that you may have queries relating to different scenarios you might be facing, and we have set up a dedicated section of our website to communicate the latest information so please keep checking for updates.